Think you need to go to A&E? Think NHS 111 First




If you need urgent, but not life-threatening care, call NHS 111 before turning up to an emergency department. If, following a conversation with NHS 111, it is appropriate for you to attend the emergency department you may be scheduled a time to attend.

Thinking NHS 111 First will also help you get to the most appropriate service when you may not have to attend the emergency department. This could include self-care or a slot at your GP practice, a GP hub or a nearby Urgent Treatment Centre.

You can still go to ED and UTC without calling ahead but thinking “NHS 111 First” will mean: ​

  • Shorter waiting times ​via a booked slot at the emergency department or another appropriate service and
  • safe social distancing away from busy emergency department waiting rooms to protect you and others from COVID-19​.


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