Providers of NHS services in England have a statutory duty to produce an annual report to the public about the quality and standard of services they deliver. This is called a Quality Account.
The Quality Account allows us to review our own performance over the previous year and identify areas for improvement which we can share with patients, community partners and staff, as well as outlining the ways in which we will address those improvements and monitor progress.
The report outlines how we have performed against the Quality Priorities for 2022/23 and set out our priorities for 2023/24, as well as providing a review of the year and an opportunity to reflect on our achievements.
Nic Kane, Chief Nurse at Kingston Hospital and Hounslow and Richmond Community Healthcare, said: “Quality of care and patient experience is at the centre of everything we do. By focusing on quality and reviewing our services regularly, we can make improvements to the ways we work and ensure each patient has access to safe, high-quality care, every time. Our quality accounts are a great way for us to reflect on our activities and to help us plan for the future.”