Praise for cancer services in national patient survey




Patients have rated their experience of Kingston Hospital’s cancer services 8.7 out of 10 in The National Cancer Patient Experience Survey, undertaken by Picker on behalf of NHS England and NHS Improvement.

Kingston Hospital’s results from the survey, which were published in June 2020, include:

  • 96% of patients felt the length of time they waited for a test to be done was about right
  • 97% of patients felt they had all the information they needed about their operation
  • 94% of patients reported they knew who to contact if worried about condition or treatment after leaving hospital

Of the 143 NHS Trusts that took part in the survey, the response rate at Kingston Hospital was above the national response rate, with 63% of cancer patients taking part.

Kingston Hospital’s director of nursing and quality, Sally Brittain, said: “We are delighted with the results of this year’s National Cancer Patient Experience Survey. The results are a reflection of the dedication and expertise of our fantastic cancer teams, who are commitment to providing the best possible care for our patients.”


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