Visiting someone in hospital

Please only visit if you are well.

Do not visit if you have any COVID, cold or flu like symptoms. This includes a runny nose, sore throat, cough, temperature, headache, loss of smell or taste. Many patients in our hospital are very unwell and vulnerable to infection. What may be a very mild respiratory infection for you could, if passed on to one of our patients, be very serious. Visitors are no longer expected to wear a mask during their visit unless they choose to.

Visiting on adult inpatient wards

Patients on all adult inpatient wards can receive visitors between 8am and 8pm. There is no restriction on the amount of time visitors can stay, but they should leave by 8pm. 

There may be a restriction on the number of visitors allowed at any one time. Visitors should check with ward staff and displayed information. 

You and your visitors are welcome in our restaurant and cafés

If the person you are visiting is in the Intensive Care Unit (ICU), staff will inform you of current visiting times, how long you will be able to stay and how many people may visit.  Visiting restrictions are still in place in ICU to protect our most vulnerable patients.

Staying in touch with your relative in hospital:
If your family member or friend doesn’t have their own device or needs support in communicating with relatives and friends, we are able to help.

Each ward has a relatives’ phone that patients can use to call friends or relatives. We can also arrange for patients to receive calls from family and friends on this phone.  Please call the ward to arrange this.  A member of staff will stay with the patient during the call if assistance is needed.

Mobile phones and other devices are brought into the hospital at your own risk. 

Ask the Nurse in Charge if you wish to visit someone outside usual visiting hours

  • Any requests to visit someone outside the usual hours will be considered on a case by case basis and, if possible, accommodated if considered the best interests of the patient and not disruptive to others.
  • You are welcome to visit someone who is receiving end of life care outside usual visiting hours. If visitors are unable to come to the hospital, we will offer a virtual visit by phone or video call. 
  • Out of hours visiting will normally be accommodated for someone needing to make decisions for a patient who does not have the capacity to do this for themselves and/or to reduce distress for someone with a condition such as dementia. 
  • We also are likely to accommodate out of hours visiting if someone is providing a therapeutic benefit, for example, by helping someone to take part in rehabilitation exercises or help with eating or drinking. 
  • We can provide a Carers Passport if someone provides essential care and support for a patient at home and wishes to provide this in hospital. This will allow visiting at any time without the need to make a request to the Nurse in Charge at each visit (see Carer’s passport). 

Visiting in the Emergency (A&E) Department

The person needing care and treatment can be accompanied into the Emergency (A&E) Department.  Please be aware that if the waiting room becomes overcrowded, people accompanying non-vulnerable patients may be asked to wait outside. 

Visiting in children’s areas

Paediatric Emergency (A&E) Department:
Two parents or carers can accompany the baby, child or young person.  Please be aware that if the waiting areas become overcrowded one of these parents or carers may be asked to wait outside.  Please do not bring other children unless this is absolutely necessary (e.g. a breastfeeding baby).

Sunshine Ward (inpatients):
Families can designate two parents or carers to provide support to the baby, child or young person (paediatric patient) during the day. Both can be at the bedside and one parent or carer can stay overnight.  Please speak to a member to staff about arranging ‘family time’ to enable additional family members including siblings and other close relatives to visit. 

Paediatric Assessment Unit / Dolphin Ward:
Two parents or carers may accompany their child on our Paediatric Assessment Unit or on Dolphin Ward. Please be aware that if the waiting areas become overcrowded, one of these parents or carers may be asked to wait outside.

Maternity department

Birth partners are welcome during women’s maternity care at Kingston Hospital. Women are encouraged to nominate a birth partner that will support them during their antenatal care, labour and birth. A second person may also support during labour and birth, and postnatally in hospital. Siblings are able to visit new arrivals on our postnatal ward, between 3pm and 8pm. Unfortunately, other visitors or children that are not your own, are currently unable to visit. To ensure safety and security for all our families, you will be asked to sign in and out of the maternity unit and will be issued with a birth partner or visitor wristband.  

Virtual Visiting Volunteer Service

What is the service?

  • Video call facilitated by volunteers at patient’s bedside.
  • Connecting patients with their visitors who would otherwise not have been able to come into the hospital.
  • Particularly for patients who do not have the technology such as a smart phone or tablet and therefore are unable to connect with loved ones outside of the hospital

Our volunteers are not medically trained and cannot offer any medical advice or updates on your loved one’s condition. This service is for the purpose of connecting patients with their loved ones who may otherwise not have the opportunity to visit without the benefit of technology and volunteers’ time.

Calls are scheduled to last no more than 20 minutes. Our volunteers will alert both the patient and the virtual visitor after 15 minutes with a reminder that their call is due to end. This is to ensure that everyone who has requested a Virtual Visit has the opportunity to see their loved ones in a timely way.

How to schedule a call:

Visitors: Send an email to with the patient’s name, date of birth, and your contact details. Or speak to a member of the Virtual Visiting team on 020 8934 3053.

A member of the team will then get in contact to arrange the call.

Please note: This is a Monday-Friday service, for calls the same day please send details before 12:00pm.

Send a message to a loved one at Kingston Hospital

Our ‘Message to a loved one’ service is a way for relatives and friends to send messages of love and support to patients. It is a quick and simple way to tell someone that you are thinking of them and to brighten their day.

Email with:

  • your message
  • the patient’s full name
  • your relationship to the patient (for example, daughter or neighbour)
  • either the patient’s date of birth or the first line of their address.

Unfortunately, we cannot pass messages back from patients to friends and relatives. 

  • Messages received before midday on weekdays will be delivered on the same day.
  • Messages received after midday will be delivered the following day. 
  • Messages sent over the weekend will be delivered on Monday.

Updates for families of patients on adult wards

We give every patient a full update about their condition every day.  If the patient is unable to pass this update on to their family member, a health professional involved in delivering care to the patient will contact the Next of Kin.  This could be a nurse, doctor, or other health professional, such as a physiotherapist or occupational therapist.   

How you can help us to keep you up to date

Nominate one personPersonIf you are not able to keep your friends and family up to date, give us the name and number of one person to receive updates.

It is helpful if this person then passes on any news to others.
Avoid calling the ward in the morning or at mealtimesbreakfast preparationCalling later in the day means staff will be less busy and there may be information to share following the ward round.

If the ward is busy, you may be asked to call back.
Ward telephone numbermobile phone callingCall the hospital switchboard on 020 8546 7711 and ask to be put through to the ward.

Or go to the Kingston Hospital website, ‘Contact Us’ page, for a list of ward phone numbers.

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