From 12 April patients on most adult inpatient wards can receive one named family member, friend or carer for a daily visit. This should be the same person each day.
Patients will be asked to agree with their family or friends, who the named visitor is.
The visitor can then book by calling the visitor booking line. Multiple visits can be booked at once.
If your family member is on KPH or in our Intensive Care Unit, you should speak directly to the ward to arrange visits.
People admitted to AAU normally stay only a day or two on this ward. However, if your family member is on AAU for more than 72 hours they will be able to nominate a person to visit daily.
Visitors will need to read and sign our Visitor Agreement. If you are a nominated visitor for your family member you can do this by clicking on the links below:
Sign that you’ve read our Visitor Agreement
Visitors will need to enter the hospital via the Esher Wing visitor gate (see map).
Visitor booking line: 020 8934 3824
Sunday 11 April 11am – 3pm and thereafter…
Mon – Friday 9am – 11am
Sat – Sun 11am – 1pm
Updates for families of inpatients on adult wards
How you can help us to keep you up to date
Please nominate one person to receive family updates and tell us who this is and their phone number when you speak to the ward.
It’s really helpful if this person then passes on the update to other family members because it’s difficult for ward staff to keep multiple family members updated on a regular basis.
Please stay in touch with your relative or friend in hospital by phone or video call. More information about how we can help you do to this is on the virtual visiting page.
If you would like an update on your relative because call after 11am – senior nurses and doctors will be able to give you a fuller picture of your relative’s condition following the morning ward rounds.
Please avoid calling the wards at lunch and dinner time. These are generally 12.30 – 1.30pm and 5.30 – 6.30pm.
When we will call you
If there is a significant change in your relative’s condition, a doctor or senior nurse will call the Next of Kin or named relative to explain what has happened.
We give every patient a full update about their condition every day. If the patient is unable to pass this update on to their family member, a health professional involved delivering care to the patient will contact the Next of Kin. This could be a nurse, doctor, or other health professional, such as a physiotherapist or occupational therapist.