Information on visiting someone in hospital

Outpatient appointments

Please do not bring anyone into the hospital with you for your outpatient appointment unless you’ve agreed this with your hospital department. 

You are welcome to have a relative or friend join you in your appointment virtually, by phone or video.  Please use your device (phone or tablet) to do this at the start of your appointment. 

Visiting on adult inpatient wards

Some of our adult inpatient wards can receive one named family member, friend or carer for a daily visit. On Astor, AAU and Isabella Ward this should be the same person each day.

Patients will be asked to agree with their family or friends, who visits them.

Visitors can then book by calling the visitor booking line or by speaking directly with ward reception staff. Multiple visits can be booked at once.

If your family member is on KPH or in our Intensive Care Unit, you should speak directly to the ward to arrange visits. 

Sign that you’ve read our Visitor Agreement

Visitors will need to enter the hospital via the Esher Wing visitor gate (see map).   

Visitor booking line020 8934 3824

Mon – Friday 9am – 11am
Sat – Sun 11am – 1pm

Visitors will be asked to follow infection control measures.

Compassionate and Therapeutic visiting

Visiting on compassionate and Therapeutic grounds is available across the hospital’s adult inpatient wards.

Visiting on compassionate grounds – hospital wards and the Emergency (A&E) Department

Compassionate visits can be allowed in the following circumstances:

  • Patients receiving end of life care – in the difficult and upsetting circumstances where patients are at the end of their life, family members or carers may spend time with their loved one.  This includes children.  Relatives should be advised to contact the nurse in charge for a discussion about this.

Visiting on therapeutic grounds – hospital wards and the Emergency (A&E) Department

  • Advocates/visitors who are required to make decisions on behalf of patients who do not have the capacity to make decisions for themselves. This includes people with delirium and/or dementia, a learning disability or autism. 
  • People with delirium and / or dementia in circumstances when presence of a close family member enables them to access care. 
  • In specific circumstances, patients whose rehabilitation requires the presence of their close family member to enable therapeutic outcomes to be progressed. This includes stroke patients and patients recovering from COVID-19 following intensive care.   

When we will call you

If there is a significant change in your relative’s condition, a doctor or senior nurse will call the Next of Kin or named relative to explain what has happened.

We give every patient a full update about their condition every day.  If the patient is unable to pass this update on to their family member,  a health professional involved delivering care to the patient will contact the Next of Kin.  This could be a nurse, doctor, or other health professional, such as a physiotherapist or occupational therapist.   

Updates for families of inpatients on adult wards

How you can help us to keep you up to date

Please nominate one person to receive family updates and tell us who this is and their phone number when you speak to the ward. 

It’s really helpful if this person then passes on the update to other family members because it’s difficult for ward staff to keep multiple family members updated on a regular basis. 

Please stay in touch with your relative or friend in hospital by phone or video call.  More information about how we can help you do to this is on the virtual visiting page. 

If you would like an update on your relative because call after 11am –  senior nurses and doctors will be able to give you a fuller picture of your relative’s condition following the morning ward rounds. 

Please avoid calling the wards at lunch and dinner time.  These are generally 12.30 – 1.30pm and 5.30 – 6.30pm.

Visiting on children wards

Sunshine Ward (inpatients)
Families should designated two parents or carers to provide support to the baby, child or young person (paediatric patient) during their hospital stay. Only one person at a time can be at the bedside. The designated parents or carers should swap outside the ward and not on the ward.  Please enter the hospital via the outpatients entrance. Babies under 3 months old can have both designated parents / carers with them at the bedside during the day. 

Paediatric Assessment Unit / Dolphin Ward
One parent may accompany their child on our Paediatric Assessment Unit or on Dolphin Ward.

Visiting in the Emergency (A&E) Department 

Only the person needing care and treatment is allowed in our Emergency (A&E) but once the person has been assessed and is in a cubicle they can ask a family member or friend to join them.  Staff will help contact this person if needed.

Relatives and friends are not allowed in the waiting rooms unless they are accompanying a vulnerable person. 

If the person is admitted into the hospital’s Acute Assessment Unit (AAU) one family member or friend may accompany the person to help them settle in.  This short visit can last around an hour.   

Maternity department

Partners are welcome during women’s maternity care at Kingston Hospital.  Women are encouraged to nominate a birth partner that will support them during their antenatal care, labour and birth. Unfortunately siblings are currently unable to visit.   Find more information about changes to our maternity services here.  


There is a cashpoint located at the main entrance of the hospital which is now the exit. A one way system is currently in place at the hospital so you will need to enter the hospital via main outpatients.

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