Telephone, TV, radio and internet access


The trust’s Hospedia units are now over 20 years old and many provide poor quality sound and picture, and are limited in their choice of packages. Therefore the Trust has made the decision not to renew its Hospedia contract.

Patients are still able to access the hospital WIFI free of charge.

The WIFI network patients are free to use is named ‘NHS Wi-Fi’. Please be aware; as this is not considered a private network, patients may need to adjust the security settings on their device to allow connection to non-private networks.

Please be reassured that the network is perfectly safe to connect to.

We understand that having a means of distraction and entertainment whilst in hospital has lots of benefits for patients and the Patient Experience team are leading the work to develop the trust’s patient entertainment offer. If you have ideas of what you’d like to see put in place; please email t.theakston@nhs.net (The Patient Experience and Involvement Facilitator) who is leading the project.

Mobile phones

Mobile phones should preferably not be used in clinical areas of the hospital where they may interfere with medical equipment or disturb other patients. Please check with staff before you use your phone. All patients have a right to privacy, so please do not use camera-phones to take pictures in the hospital.

Telephoning the wards  

We have a legal duty to keep any information about you confidential and can only give limited information about you over the phone to your designated next of kin.  Please ask your family and friends to speak to your next of kin about your progress and not to telephone the hospital.  Routine phone enquiries should be made after 10:00am.

Wi-Fi

Patients and visitors coming to the hospital will now benefit from free Wi-Fi.

Access is available in all inpatient areas and wards as well as outpatients and other public areas in the Hospital – look for ‘NHS Wi-FI’ on your phone or other mobile device to access the service.

This means patients and visitors, whether they are here for a few hours, a few days or more, can use the Wi-Fi network to keep in touch with family and friends or connected to the online world.


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