Send a message to a loved one at Kingston Hospital

Our ‘Message to a loved one’ service enables relatives and close friends to send messages of love and support to patients.

Please note: that the message to a loved one service is Monday to Friday and any messages received over the weekend will be delivered on Monday afternoon.

If you have not had any contact with your loved one or the people caring for them, please use this email: to write to us.

In your message please include the name and date of birth of the person you are trying to reach and your mobile telephone number. We will investigate and someone will get back to you either by telephone or email with an update. We can also arrange a Zoom or Facetime call using this service.

At a time when visiting is restricted and the need for connection between families and friends is even greater, our messaging service provides a quick and simple way to tell someone that you’re thinking of them and to brighten their day with messages, photographs and memories shared.

Who is it aimed at?

Anyone who has a close friend or relative who is a patient at Kingston Hospital can write a letter of love and support via   

How does it work?

Relatives and close friends can send an email to before 12pm for their message to be delivered direct to their loved one at Kingston Hospital on the same day. Messages received after 12pm will be delivered the following day. 

For messages to be passed on to a loved one, you will need to include the following information with your message:

  • The patient’s full name
  • Your relationship to the patient e.g. daughter or neighbour
  • Either the patient’s date of birth OR the first line of their address

This information will allow us to verify that you know the person well.

Due to capacity, unfortunately we are not able to pass messages back from patients to friends and relatives. 


“Thank you once again for your amazing service – it’s really helping me while I can’t be with my husband and missing him so very much.”

“A special thanks to the person who printed off and read this message to my uncle and to all the lovely NHS staff. You are all doing an amazing job and we are all proud of you.”

“Thank you and everyone else who provides this incredible yet basic service that provides the personal touch to the kind of things that in our busy hectic lifestyle can often get overlooked…you should think of renaming the service as ‘The Extra Mile’ because you clearly are doing it!”

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