Patient transport services

Ambulance transport can only be provided for patients who have a medical need and who cannot travel by any other means. Ambulance staff can care for patients during the journey to and from hospital. A parent or responsible adult should accompany children (under the age of 16). If you are an adult and require an escort for a medical need you may be accompanied by a friend or relative however this will need to be approved when you make your booking.

Hospital transport is no longer arranged by the GP anymore and is instead done through a Patient Transport Assessment Line; you will need to call this number to request transport. One of the Patient Transport Assessment Team will carry out a telephone assessment with you to determine eligibility and make any required booking. Once you have been assessed as eligible for future appointments you will just need to call any book. A full reassessment will be done for most patients every six months. It is recommended that where possible you call to book transport around 1 week in advance of your appointment.

The Patient Transport Assessment Line is open 1000-1200 and 1400-1600 Monday to Friday. There is a telephone queuing system in place however at times it can be busy. If you are unable to get through by telephone and your appointment is the next working day you can also e-mail Please include a telephone number so the Team can contact you.

Patient Transport Assessment Line: 020 8934 6770

If patient transport has been arranged to bring you into hospital please ensure you are ready to travel two hours before your appointment time; if for some reason you will no longer be attending your appointment please let us know so that we can avoid sending the ambulance on a wasted trip.

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