Ambulance transport can only be provided for patients who have a medical need and who cannot travel by any other means.
Ambulance staff can care for patients during the journey to and from hospital.
A parent or responsible adult should accompany children under the age of 16. If you are an adult and require an escort for a medical or care need, you may be accompanied by a friend or relative however, this will need to be approved when you make your booking.
Hospital transport is no longer arranged by the GP and is now arranged by Patient Transport Assessment Line by phone; you will need to call the number below to request transport. A member of the Patient Transport Assessment team will carry out a telephone assessment with you to determine your eligibility and then make any required booking.
Once you have been assessed as eligible, for future appointments you will just need to call and book. A full reassessment will be carried out for most patients every six months. It is recommended that, where possible, you call to book transport around 1 week in advance of your appointment.
Patient Transport Assessment Line: 020 8934 6770
The Patient Transport Assessment Line is open 10:00 to 12:00 and 14:00 to16:00 Monday to Friday. There is a telephone queuing system in place, however, at times it can be busy. If you are unable to get through by telephone and your appointment is the next working day you can email email@example.com. Please include a telephone number in your email so the team can contact you.
If patient transport has been arranged to bring you into hospital, please ensure you are ready to travel two hours before your appointment time. If for some reason you will no longer be attending your appointment, please let us know so that we can avoid sending the ambulance on a wasted trip.
For further information please read the Transport Services leaflet for patients, families and carers which is published on our Patient Information library.
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