Patient Advice and Liaison Service

The Patient Advice and Liaison Service (PALS) are available Monday – Friday from 9am to 5pm: they can be found at the junction of the link corridor and Bernard Meade Wing. Please ask a volunteer or a member of staff to show you the way.

Direct line 020 8934 3993 Internal x 3993 Bleep 993 Email

Complaints & Compliments

Most medical care and treatment goes well, but things occasionally go wrong, and you may want to complain. To find out about how to make a complaint, initially ask a member of staff or contact PALS on 020 8934 3993 for more information. If you're not happy with the care or treatment you've received and we have been unable to resolve your concerns, you may wish to make a formal complaint. This should be done in writing to our Chief Executive, Jo Farrar or you can email him via

Jo Farrar

Kingston Hospital NHS Foundation Trust

Galsworthy Road

Kingston Upon Thames



If you have had a positive experience at the Hospital and are pleased with the service you have been provided you can let us know by contacting the Patient Advice and Liaison Service (PALS) 020 8934 3993 or by email


Complaint letters/emails can be emailed to Jo Farrar via this email address

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