Your appointment


Outpatient appointments

Please do not bring anyone into the hospital with you for your outpatient appointment unless you’ve agreed this with your hospital department. 

You are welcome to have a relative or friend join you in your appointment virtually, by phone or video.  Please use your device (phone or tablet) to do this at the start of your appointment. 

One parent or carer is allowed at a time.  Unfortunately, siblings are unable to visit at the moment.

How to cancel or change the date of your appointment

Please contact your hospital department as soon as possible so that we can give your appointment slot to someone else and arrange a new slot if this is what you want.

You will find the number of your hospital department on the top of your appointment letter. 

If you don’t want to rearrange your hospital appointment, you will be discharged.

Telephone appointments

Many appointments are now taking place over the phone when this is possible as this is more convenient for many people. 

Please read our information leaflet about phone appointments as this will answer questions you might have. 

Video appointments

If you have been offered a video appointment you will find information about how to prepare and connect on the day of your appointment. 

Face to face appointments  

Information on parking and how to get to Kingston Hospital, Raynes Park or the New Victoria Hospital is available.

Information on what to expect when you come to the hospital.

Want to leave feedback on your experience?  – we need you views to help us improve services and understand what we’re going well. 

Your questions answered

Is it safe to come to the hospital for a face to face appointment?  

Information about the precautions we are taking to keep everyone safe in light of COVID-19.

How can I prepare for my hospital appointment?

 –  Top tips on how to prepare.

I’m not sure that a video or phone appointment is appropriate for me.  What should I do?

If you don’t think a video appointment is appropriate for you, please contact your hospital department to discuss this. This might be because you have a special communication need because you are deaf or hard of hearing, or have a learning difficulty for example. 

What happens if I need an interpreter?

We can arrange for an interpreter for telephone, video and face to face appointments with your health professional. Please ask a family member or friend to phone the hospital department at least 3 days before your appointment and tell us what language is needed.

What should I do if I can’t attend my appointment at the last minute because I’m ill or something urgent has come up?

It’s very important that you phone the hospital department, even if you need to cancel your appointment at the last minute.  We will be able to organise another appointment for you and ensure the health professional you were due to see is aware of this. 

Kingston Hospital is extending the system for storing patient health records electronically

This change will mean that all your existing paper records will be scanned into an electronic record viewing system.

Once your paper records have been scanned, your whole hospital record can be viewed 24 hours a day, 7 days a week by any health professional at Kingston Hospital involved in your care and treatment, enabling us to provide better care.

You may notice health professionals looking at the screen more during your appointment as they review information about your care and treatment.

The changes are being introduced gradually, starting in Autumn 2021.


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