Coming to the hospital for an outpatient appointment

Coming to Kingston Hospital or Raynes Park for your outpatient appointment   

In line with national guidance, we continue to offer the majority of our outpatient appointments at Kingston Hospital virtually.

However, we are now beginning to offer face-to-face outpatient appointments, to some patients, where a virtual appointment is not possible. We will be in touch if this applies to you.

If you are invited to Kingston Hospital or Raynes Park for an outpatient appointment we will phone you the working day before your planned appointment and:

  • ask you some questions about potential Covid-19 symptoms, taking into account any existing medical conditions that you may have
  • tell you about the precautions that we are taking at the hospital to keep everyone safe

On the day of your hospital appointment, please travel to the hospital on foot, by bike or by car if you can (limited parking in available on site). Please avoid using public transport if this is possible.

Do not bring anyone to your appointment unless you’ve agreed this with your hospital department.

You are welcome to have a relative or friend join you in your appointment virtually, by phone or video.  Please use your device (phone or tablet) to do this at the start of your appointment. 

Information for parents of children

If you are bringing a child for an outpatient appointment, only one parent or carer can accompany the child.   Please do not bring siblings to the hospital with you.

You will be asked to arrive 5/10 minutes before your appointment time. On arrival with us, a member of staff will offer you a surgical face mask and ask you to sanitise your hands. You will also have your temperature checked using a scanning thermometer.

We understand that you may be worried about coming to hospital, but please be assured that we are taking many steps to minimise the risk of Covid-19 transmission. We are doing this by continuing to run as many of our clinics as possible virtually. We have also re-arranged many of our patient areas to help maintain social distancing, and we have made changes to clinical environments to promote effective infection control.

For more information or if you have any queries or concerns, call your hospital department and they will be pleased to help.

Before your consultation

Please remember to bring with you:

  • Your appointment card or letter
  • A list of any medications you are currently taking
  • A list of any questions you want to ask
  • Contact details for your GP

When you arrive at Kingston Hospital, please make your way to the Main Outpatient Entrance, to the right of the main reception area as you look at the hospital.

Inside you will find check-in kiosks linked to a patient calling system. This will direct you to your appointment. If you have any queries or issues, please go to the appointment desk.

You can ask one of our clerical staff – in lilac shirts – for assistance and they will be happy to help you.

Some clinics, however, have their own reception areas and you will need to report to them. They will record your arrival, check your details and show you where to wait. They are:

  • Royal Eye Unit
  • Physiotherapy
  • Pain Clinic and Diabetic Clinic
  • Oral and Dental Services Clinic
  • Respiratory
  • ENT
  • Radiology

When you find your outpatient clinic, please take a seat in the waiting room. You are welcome to bring a companion, but please remember to introduce them to the person carrying out your consultation.

All our waiting areas have access to toilets, including wheelchair-accessible facilities. Most areas have TVs, a payphone, play areas for children and refreshments.

During your consultation

We strive to see you within thirty minutes of your appointment time, but we hope you understand that doctors may be called away to an emergency, or if a patient before you needs a little longer to be assessed.

Please be patient; our staff know how frustrating it is to be kept waiting. The Trust will not tolerate any form of violence, aggression or harassment to other patients, visitors or staff.

Your name will be called when it is time for your consultation. If your hearing is impaired, please tell reception when you arrive.

You will be seen by a doctor, nurse, therapist or other specialist, depending on the reason for your visit. They will read your notes and assess and examine you if necessary.

Students are often present in the clinic during your consultation. If you do not want them there, you have every right to say so and we will respect your wishes.

Our staff will explain things to you clearly, professionally and courteously.


If you need an X-ray or ultrasound you will be given a request form to take to Radiology, on Level 3 of the Outpatients department. You may be seen on the same day, or an appointment will be sent to your home address within ten working days.


If a prescription is required urgently, your clinic doctor will give you one to take to our pharmacy, on the ground floor in Outpatients. Prescription charges apply unless you are exempt.


Transport to the hospital can be provided only for patients who have a medical need and cannot travel by any other means. If you require an ambulance, please contact your GP before your first appointment; further bookings need to be cleared by your hospital doctor.

Travel expenses

If you receive income support, family credit or unemployment benefit, you may be able to claim travel costs. Please bring proof of your entitlement, your travel ticket and your appointment letter or card so that we can reimburse you. 

Private treatment:

A wide range of services are available to those with private medical insurance or through very competitively priced self-care packages?

Kingston Private Health is part of the outstanding* Kingston Hospital, with expertise and facilities available 24/7. All profits from your care are reinvested back into the NHS.

For more information please visit or call 020 8934 3906 or 6021 to speak to one of our team today.

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