Problems with Attend Anywhere on Monday 2 February
Technical problems mean that some people may have been unable access their video appointment. We’re very sorry if you experienced this. Please do ring your hospital department and we’ll rearrange this appointment with you.
We are offering video appointments to patients in some clinical areas. During the video appointment, you will be able to see and hear your healthcare team via a video link rather than meeting them in person. Video appointments are easy to use and are often more convenient – saving you time and money.
Find out more about how your appointment will work:
Kingston Hospital NHS Foundation Trust is using a secure web-based platform called Attend Anywhere for video appointments. To use video appointments patients will need;
A PC, Mac or iOS/Android (smartphone) device, using Google Chrome (for PC/Mac/Android devices) or Safari (For iOS devices and Mac).
Your device should have a webcam, speaker and microphone
Mobile data or access to the internet
Please note it is preferable to connect to video calls via a secure Wi-Fi network to improve connectivity and limit the use of mobile data.
It is a good idea to test your equipment before the day of your appointment. This can help you to know what to expect at your appointment and give us time to resolve any technical issues. Please contact your care team if you are not able to complete the test sign in.
The decision to offer this type of appointment will be made by a medical professional depending on your individual care needs and this will be discussed with you. Your video consultation will be scheduled as a normal appointment and we will confirm the appointment date and time with you.
This short video provides some information on how your video call will work:
Accessing the video appointment is simple; find the service you need to see from the list below and follow the link to their waiting area. Or use the URL (web address) from your appointment letter or text message.
On the date and time of your appointment you will be able to enter your clinic via the ‘start video call’ button. As with normal appointments it is a good idea to enter the waiting room a few minutes early. You will be asked to provide your name, date of birth and a phone number so we can confirm your identity and call you back if there are any technical difficulties. Your health professional will then join you in the waiting area.
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