Further information about Outpatient Physiotherapy at Kingston Hospital


FAQ

What is physiotherapy?

Physiotherapists help to restore movement and function when someone is affected by injury, illness or disability. Physiotherapists help people affected through movement and exercises, manual therapy, education and advice (CSP, 2018 – https://www.csp.org.uk/careers-jobs/what-physiotherapy).

What happen at my first face to face appointment?

Please always check in at the reception desk to let them know you have arrived.

Your first appointment will be for an initial assessment. Your physiotherapist will take time to talk through your injury/problem and medical history/general health with you followed by a physical assessment. This may take more than one session. They can provide advice and management based on the results of your assessment. Follow up appointments can be booked at the session.

What happens with my first video appointment?

You should have been sent an email with a link to the virtual waiting room at the time the appointment was booked. Please follow this link 5 minutes before your appointment time. Your physiotherapist will take time to talk through your injury/problem and medical history/general health with you followed by a physical assessment. This may take more than one session.  They can provide advice and management based on the results of your assessment. Follow up appointments can be booked at the session, with the same linked used for future video appointments.

What if I am late for my appointment?

Let the department know if you are going to be late either via email or telephone. If you are more than 10minutes late your appointment will need to be rescheduled.

What if I can no longer attend my appointment?

Please let us know as soon as you can/24hours before your appointment if you are unable to attend your appointment, as this time can be used for another patient. If you do not attend your appointment without notification it will be classed as a ‘Did Not Attend (DNA)’. Please be aware it is not the responsibility of the admin or physiotherapy team to remind you of your appointment.

What if I can no longer attend my appointment (include DNA policy)?

Please let us know as soon as you can/24hours before your appointment if you are unable to attend your appointment, as this time can be used for another patient. If you do not attend your appointment without notification it will be classed as a ‘Did Not Attend (DNA)’. Please be aware it is not the responsibility of the admin or physiotherapy team to remind you of your appointment.

What should I expect from my treatment?

Following a comprehensive assessment, physiotherapy treatment often includes education, advice and exercises to help manage your pain or condition. Other treatments may be offered, depending on your symptoms and conditions.

You may feel sore after your treatment so be mindful of your mode of transport and you may wish to use ice/heat when you get home, your physiotherapist can advise on this.

What if I have special needs (translators etc.)?

When you receive the call for your appointment, please tell the receptionist if:

  • You require transport: you will need to contact the transport booking line
    • New request: 0208 934 6770 (lines open Mon-Fri 10-12:00 and 14-16:00)
    • Follow up appointment bookings: 0208 934 6129
  • You would like to have physiotherapy of the same sex
  • You require an interpreter
  • You would like to request a chaperone/bring a friend.

What if I have been in contact or have COVID-19 symptoms?

You are required to isolate for 14days as per the government guidelines. (https://www.gov.uk/coronavirus)

Please let the department know as soon as possible so they can either reschedule your face to face appointment or change it to a virtual appointment. If you have a face to face appointment, you will be screened at the door of the department. If you have any symptoms you will be turned away.

What can I do whilst waiting for appointment?

Please see our ‘Useful Links’ page for further information available on several conditions. You can use Ice or Heat to manage your pain:  https://www.nhsinform.scot/illnesses-and-conditions/muscle-bone-and-joints/guidelines/price-guidelines.

What are the average waiting times for physiotherapy initial appointment?

In general, you will fall under one of these three categories. The waiting times are a guide and please be aware wait time may be longer due to COVID-19 closure this summer.

  • Acute (if you have had a trauma or are post-operative): approx. 2weeks
  • Sub-Acute (if you have had your condition between 1-3months): approx.
  • Routine (if you have had you condition for more than 3months): approx.

If you are waiting for an appointment, please take a look at our ‘Useful Links Page’ for information and starting to manage your condition. If any of the exercises there make your pain worse, we advise that you stop immediately.

Paediatric Musculoskeletal

In this service, children and young people (usually of school age and up to the age of 18) are seen for a variety of conditions, including rehabilitation following trauma, fractures and soft tissue injuries, as well as for the assessment and management of specific or generalised musculoskeletal pain.

Neurology

The specialist neurological physiotherapists see long term neurological patients with Multiple Sclerosis, Parkinson’s, Epilepsy, Movement disorders, Neuromuscular disease and others with Neuropathies and Vestibular disturbance and are see in the outpatient setting, having been referred by Kingston Hospital based Neurologist, Vestibular Consultants or Specialist Nurses. Each individual is offered manual therapy, home exercise programme alongside group exercise balance classes were appropriate. A range of treatment skills are utilised, following national framework guidelines for patients with long term neurological conditions and using appropriate outcome measures to assess, progress and/or maintenance of the condition. Onward referrals to gait analysis, orthotic, spasticity management clinics can also be made if required alongside exercise prescription in the community. Sally Coulthard, 2020

The specialist neurological physiotherapists provide a comprehensive physiotherapy out-patient service for the management of a wide variety of neurological conditions, including: Multiple Sclerosis, Parkinson’s disease and balance disorders. They accept referrals from Kingston Hospital Consultants.

Pelvic Health

This team provides physiotherapy support to:

  • Ante-natal woman who are booked to have their baby at Kingston Hospital. Referrals for this group are accepted from the midwife, GP, or Consultant.
  • Post-natal women who have had their baby at Kingston Hospital less than 6 weeks previously and the referral may be made by the midwife , GP or Consultant
  • Men and Women with Urological problems, referred by the Kingston Hospital Consultant
  • A specific group of post-partum women who had significant perineal trauma. Referral is made by the midwife

Ante-natal

Kingston Hospital Advisory Video – https://www.youtube.com/watch?v=-PdEUl1RXhY&feature=youtu.be

POGP Pelvic Girdle Pain – https://thepogp.co.uk/_userfiles/pages/files/POGP-PGP(Pat)(UL).pdf

POGP Fit for Pregnancy – https://thepogp.co.uk/_userfiles/pages/files/POGP-FFPregnancy%20(1).pdf

Squeezy App – https://www.squeezyapp.com/

Post-natal

POGP Fit for the Future – https://thepogp.co.uk/_userfiles/pages/files/POGP-FFFuture%20(1).pdf

Uro-Gynae

POGP Pelvic Floor Exercises – https://thepogp.co.uk/_userfiles/pages/files/POGP-PelvicFloor%20(UL).pdf

Vulval Pain Society – http://www.vulvalpainsociety.org/vps/index.php/vulval-conditions

Squeezy App – https://www.squeezyapp.com/

Urology

Pelvic Floor exercises for men – https://thepogp.co.uk/_userfiles/pages/files/POGP-PelvicFloorMen(UL).pdf

Cancer Rehabilitation

Breast Class – there is a pre and post-operative exercise class for any patients who have undergone breast surgery. Please speak to your breast care nurse if you would like to attend (This is currently on hold due to the COVID 19 pandemic situation. Your breast care nurse will keep you updated and informed of alternative options).


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