Coming to the hospital for an outpatient appointment


Please call your hospital department as soon as possible if you will be self-isolating on the day of your appointment. 

This could be because

  • You’ve tested positive for coronavirus – this means you have coronavirus
  • You live with someone who has symptoms or tested positive
  • Someone in your support bubble has symptoms or tested positive
  • You’ve been told to self-isolate by NHS Test and Trace or the COVID-19 app
  • You’ve arrived in the UK from a country with a high coronavirus risk

In the day or two before your appointment

If you are invited to Kingston Hospital for an outpatient appointment, we will either:

  • Send you a text reminder about your appointment and ask you to phone your hospital department if you have any suspected COVID-19 symptoms; or
  • Phone you and ask you some questions about potential COVID-19 symptoms, taking into account any existing medical conditions that you may have.

If you have any of the following symptoms, please call your hospital department to discuss this before coming to your appointment  

  • A high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature).
  • A new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • loss or change to your sense of smell or taste – this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal.

It is important that we discuss your symptoms with you so that we can decide the best course of action.  Do not come to the hospital until you’ve spoken to your hospital department. 

Information for patients about precautions being taken to keep everyone safe

To keep you and our staff safe and to minimise the risks from COVID-19 there are a number of precautions that we are asking everyone to take. 

When you arrive for your outpatient appointment we will:

  • Ask you to sanitise your hands
  • Ask you to wear a surgical mask 
  • Take your temperature with a scanning thermometer
  • Ask you if you have a persistent cough or loss or change to your sense of smell or taste.  You will have the opportunity to tell the member of staff about any other existing health conditions. 
  • Ask you to remove gloves if you are wearing these and keep them off while you are at the hospital. This is because the best way to stop the spread of infection is to wash or sanitise your hands regularly.
  • If you already have a face covering or mask, we will ask you to remove this and wear a new surgical mask that we provide. 

Can I bring someone with me to my appointment?

Please do not bring anyone into the hospital with you for your appointment unless you’ve agreed this with your hospital department.

You are welcome to have a relative or friend join you in your appointment virtually, by phone or video.  Please use your device (phone or tablet) to do this at the start of your appointment.

Information for parents of children

If you are bringing a child for an outpatient appointment, only one parent or carer can accompany the child.   Please do not bring siblings to the hospital with you.

What should I do to prepare for my appointment?

  • Please bring a list of your current medication(s) with you.
  • Please follow any specific instructions you have been given by your hospital department.
  • You might find it helpful to write down the questions that you would like to ask and bring something to your appointment to write on.
  • Remember to bring your appointment letter with you.

What if I need patient transport?

  • If this is your first appointment and you cannot travel independently to the hospital, please contact your GP to discuss this.
  • If this is a follow up appointment and you need transport this should have been arranged for you by your hospital department.  You can phone your hospital department to confirm this. 

What should I do when I arrive at Kingston Hospital?

When you arrive at Kingston Hospital, please make your way to the Main Outpatient Entrance.

Please register at a self-check-in kiosk or report to reception.  Our main outpatient areas have screen that will display your name when your health professional is ready to see you. 

If you have any questions, please ask one of our clerical staff in lilac shirts for assistance and they will be happy to help you.

Some clinics, however, have their own reception areas and you will need to report to them. They will record your arrival, check your details and show you where to wait. They are:

  • Royal Eye Unit
  • Physiotherapy
  • Pain Clinic and Diabetic Clinic
  • Oral and Dental Services Clinic
  • Respiratory
  • ENT
  • Radiology

All our waiting areas have access to toilets, including wheelchair-accessible facilities. Most areas have TVs, play areas for children and refreshments.

What else is it important for me to know?

We aim to see you within thirty minutes of your appointment time, but we hope you understand that doctors may be called away to an emergency, or if a patient before you needs a little longer to be assessed.

Please be patient; our staff know how frustrating it is to be kept waiting. The Trust will not tolerate any form of violence, aggression or harassment to other patients, visitors or staff.

Your name will be called when it is time for your consultation. If your hearing is impaired, please tell reception when you arrive.

You will be seen by a doctor, nurse, therapist or other specialist, depending on the reason for your visit. They will read your notes and assess and examine you if necessary.

Students are often present in the clinic during your consultation. If you do not want them there, you have every right to say so and we will respect your wishes.

Our staff will explain things to you clearly, professionally and courteously.

Prescriptions – If a prescription is required urgently, your clinic doctor will give you one to take to our pharmacy, on the ground floor in Outpatients. Prescription charges apply unless you are exempt.

Travel expenses – If you receive income support, family credit or unemployment benefit, you may be able to claim travel costs. Please bring proof of your entitlement, your travel ticket and your appointment letter or card so that we can reimburse you. 

Private treatment at Kingston Hospital

Kingston Private Health is part of the outstanding* Kingston Hospital, with expertise and facilities available 24/7.

A wide range of services are available to those with private medical insurance or through very competitively priced self-care packages.

For more information please visit www.kingstonprivatehealth.co.uk or call 020 8934 3906 or 6021 to speak to one of our team today.

All profits from your care are reinvested back into the NHS.


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