Your appointment


Outpatient appointments

Please do not bring anyone into the hospital with you for your outpatient appointment unless you’ve agreed this with your hospital department. 

You are welcome to have a relative or friend join you in your appointment virtually, by phone or video.  Please use your device (phone or tablet) to do this at the start of your appointment. 

One parent or carer is allowed at a time.  Unfortunately, siblings are unable to visit at the moment.

How to cancel or change the date of your appointment

Please contact your hospital department as soon as possible so that we can give your appointment slot to someone else and arrange a new slot if this is what you want.

You will find the number of your hospital department on the top of your appointment letter. 

If you don’t want to rearrange your hospital appointment, you will be discharged.

Telephone appointments

Many appointments are now taking place over the phone when this is possible as this is more convenient for many people. 

Please read our information leaflet about phone appointments as this will answer questions you might have. 

Video appointments

If you have been offered a video appointment you will find information about how to prepare and connect on the day of your appointment. 

Face to face appointments  

Information on parking and how to get to Kingston Hospital, Raynes Park or the New Victoria Hospital is available.

Information on what to expect when you come to the hospital.

Want to leave feedback on your experience?  – we need you views to help us improve services and understand what we’re going well. 

Your questions answered

Is it safe to come to the hospital for a face to face appointment?  

Information about the precautions we are taking to keep everyone safe in light of COVID-19.

How can I prepare for my hospital appointment?

 –  Top tips on how to prepare.

I’m not sure that a video or phone appointment is appropriate for me.  What should I do?

If you don’t think a video appointment is appropriate for you, please contact your hospital department to discuss this. This might be because you have a special communication need because you are deaf or hard of hearing, or have a learning difficulty for example. 

What happens if I need an interpreter?

We can arrange for an interpreter for telephone, video and face to face appointments with your health professional. Please ask a family member or friend to phone the hospital department at least 3 days before your appointment and tell us what language is needed.

What should I do if I can’t attend my appointment at the last minute because I’m ill or something urgent has come up?

It’s very important that you phone the hospital department, even if you need to cancel your appointment at the last minute.  We will be able to organise another appointment for you and ensure the health professional you were due to see is aware of this. 

Top tips for getting the most out of your appointment

Before your appointment

  • Write down your two or three most important questions.
  • Write down details of your symptoms, including when they started and what makes them better or worse.

During your appointment

  • Don’t be afraid to ask if you don’t understand. For example, ‘Can you say that again? I still don’t understand.’?
  • If you don’t understand any words, ask for them to be explained.
  • Write things down or ask a family member or friend to take notes.

Before you leave your appointment

  • Check that you’ve covered everything on your list you understand, for example ‘Can I just check I understood what you said?’
  • Make sure that you know what should happen next – and when. Write it down.
  • Ask who to contact if you have any more problems or questions
  • Ask about support groups and where to go for reliable information and ask for copies of letters written about you – you are entitled to see these.
  • Keep your notes from the discussion.
  •  Book any tests that you can and put the dates in your diary.

Questions that you may find useful during your appointment:

Questions about tests
What are the tests for?
How and when will I get the results?
Who do I contact if I don’t get the results?
Questions about treatment
Are there other ways to treat my condition?
What do you recommend?
Are there any side effects or risks?
How will I know if the treatment is working?
How effective is this treatment?
What will happen if I don’t have any treatment?
Is there anything I can do to help myself?
What next
What happens next?
Do I need to come back and see you?
Who do I contact if things get worse?
Do you have any written information?
Where can I go for more information?
Is there a support group or any other source of help?

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