Changes to our outpatient services in response to COVID-19 (Coronavirus)

To reduce the number of visits to the hospital by members of the public, we are changing how we provide outpatient care.

We are only asking people to come to the hospital if is it essential for you to see a health professional because of your current health condition, or you need urgent investigations or treatment for a new problem.

If you are due to have a hospital appointment within the next 4 weeks your hospital department will call you and explain what will happen next.

  • You may be offered a telephone appointment. Please read our information about phone appointments.
  • Your appointment maybe deferred, and you may be given a new appointment date for later in the year.
  • The health professional you were due to see may cancel your appointment having reviewed the referral they received from your GP or your hospital notes.

If you’ve not received a call, please come to the hospital for your appointment.

What you should do if you are self isolating and have been asked to attend an outpatient appointment in the next 7 days

If you develop COVID-19 symptoms and are due to come to the hospital for an outpatient appointment, or are self-isolating because someone in your household has COVID-19 symptoms, please stay at home and follow the guidance on self-isolation on the NHS Coronavirus website. Please call the hospital department to tell them that you are unable to attend.  They will advise you on what will happen next.

If you are self-isolating because you are over 70, or have a condition that puts you in a high risk group and don’t have COVID-19 symptoms, you will have only have been told to attend an outpatient appointment because it is essential for your care.

How you can help everyone to stay safe if you’ve been asked to come to the hospital for an outpatient appointment

  • Please sanitise your hands as soon as you enter a hospital building - please look out for the sanitizer dispensers on the walls or on reception desks. Please ask staff to direct you to these if you can’t see them.
  • Please wash your hands for 20 seconds with soap and water after you visit the toilet. 
  • Please sanitise your hands as soon as you enter the clinic room for your appointment.
  • Please sanitise your hands as you leave the hospital building.

Changes to our walk in services

The Royal Eye Unit: The REU is closed to non-urgent care. If you think have an urgent eye problem or have been told by an eye specialist to visit the Royal Eye Unit because your problem is urgent, please call 020 8934 6799.

Wolverton Sexual Health Centre: The Wolverton is closed to non-urgent treatment. If you think you have an urgent problem or have been told by another health professional to visit the Wolverton because your problem is urgent, please call 020 8974 9331.

Appointment contacts

If you have any appointment query, please contact the teams on the following numbers:

  • Medicine (Cardiology, Haematology, Respiratory, and Elderly Care): 020 8934 2321
  • Specialist Outpatients (Rheumatology, Neurology, Nephrology, Endocrinology & Diabetic Medicine and Diabetes Day Unit): 020 8934 6156
  • Gynaecology (including colposcopy) and Breast: 020 8934 6407
  • Surgery (Colorectal, General, Upper GI & Vascular) and Urology: 020 8934 6041
  • Gastroenterology & Endoscopy: 020 8934 2099
  • Paediatrics: 020 8934 6403
  • Ophthalmology at the Royal Eye Unit: 020 8934 6404
  • Trauma & Orthopaedics: 020 8934 6983 or email
  • Oral Surgery (Dental): 020 8934 6405
  • Audiology and Ear, Nose and Throat (ENT): 020 8934 6406
  • Maternity: 020 8934 2290
  • The Wolverton Centre for Sexual Health & Contraception: 020 8974 9331
  • Dermatology & Plastic Surgery: 0208 934 6473
  • Pain Clinic: 020 8934 2563

If you wish to cancel an appointment and you do not wish to rebook please email Please note that as you do not wish to have a further appointment you will be discharged back to your GP.

Smoking On-site

From 1 October 2015 Kingston Hospital will be a smokefree site. This means smoking will not be permitted anywhere in our hospital buildings, car parks and grounds. This includes all tobacco products, e-cigarettes and vaping devices. For more information click here.

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