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Outpatients

Coming to Kingston Hospital or Raynes Park for your outpatient appointments

Coming to Kingston Hospital or Raynes Park for your outpatient appointment leaflet

In line with national guidance, we continue to offer the majority of our outpatient appointments at Kingston Hospital virtually.

However, we are now beginning to offer face-to-face outpatient appointments, to some patients, where a virtual appointment is not possible. We will be in touch if this applies to you.

If you are invited to Kingston Hospital or Raynes Park for an outpatient appointment we will phone you the working day before your planned appointment and:

  • ask you some questions about potential Covid-19 symptoms, taking into account any existing medical conditions that you may have
  • tell you about the precautions that we are taking at the hospital to keep everyone safe

On the day of your hospital appointment, please travel to the hospital on foot, by bike or by car if you can (limited parking in available on site). Please avoid using public transport if this is possible.

Please do not bring anyone with you into the hospital for your appointment. Exceptions can be made in the areas outlined below, and in these situations, one person can accompany an individual to an appointment:

  • Paediatrics
  • End of life care
  • Dementia
  • Learning disabilities

If someone brings you to the hospital, please ask them to wait in the car outside or outside the hospital building. If you have specific circumstances that mean you need to be accompanied to your appointment please let us know when you arrive.

You will be asked to arrive 5/10 minutes before your appointment time. On arrival with us, a member of staff will offer you a surgical face mask and ask you to sanitise your hands. You will also have your temperature checked using a scanning thermometer.

 

We understand that you may be worried about coming to hospital, but please be assured that we are taking many steps to minimise the risk of Covid-19 transmission. We are doing this by continuing to run as many of our clinics as possible virtually. We have also re-arranged many of our patient areas to help maintain social distancing, and we have made changes to clinical environments to promote effective infection control.

For more information or if you have any queries or concerns, call your hospital department and they will be pleased to help.

 

Changes to our walk in services

The Royal Eye Unit: 

To facilitate social distancing in waiting areas and to limit traffic through the Royal Eye Unit, the walk-in eye casualty service was replaced with a booked appointment system, back in March. Feedback from patients has been positive and as a result, we are intending to maintain this service change for the time being.

We have set up a dedicated phone line to make it as easy as possible for appointments to be booked, so that urgent cases can continue to be seen promptly - tel: 020 8934 6799.

Wolverton Sexual Health Centre: The Wolverton is currently using telephone consultations to assess sexual health or contraception care needs. Please call 02089749331 to access this service.

If another health professional has asked you to visit The Wolverton please still call 02089749331 first so we can ensure you receive the correct care.

Please visit the services website for more information and other contact methods www.sexualhealthkingston.co.uk

Appointment contacts

If you have any appointment query, please contact the teams on the following numbers:

  • Medicine (Cardiology, Haematology, Respiratory, and Elderly Care): 020 8934 2321
  • Specialist Outpatients (Rheumatology, Neurology, Nephrology, Endocrinology & Diabetic Medicine and Diabetes Day Unit): 020 8934 6156
  • Gynaecology (including colposcopy) and Breast: 020 8934 6407
  • Surgery (Colorectal, General, Upper GI & Vascular) and Urology: 020 8934 6041
  • Gastroenterology & Endoscopy: 020 8934 2099
  • Paediatrics: 020 8934 6403
  • Ophthalmology at the Royal Eye Unit: 020 8934 6404
  • Trauma & Orthopaedics: 020 8934 6983 or email khft.orthopaedics@nhs.net
  • Oral Surgery (Dental): 020 8934 6405
  • Audiology and Ear, Nose and Throat (ENT): 020 8934 6406
  • Maternity: 020 8934 2290
  • The Wolverton Centre for Sexual Health & Contraception: 020 8974 9331
  • Dermatology & Plastic Surgery: 0208 934 6473
  • Pain Clinic: 020 8934 2563

If you wish to cancel an appointment and you do not wish to rebook please email khft.opdcancel@nhs.net. Please note that as you do not wish to have a further appointment you will be discharged back to your GP.

Smoking On-site

From 1 October 2015 Kingston Hospital will be a smokefree site. This means smoking will not be permitted anywhere in our hospital buildings, car parks and grounds. This includes all tobacco products, e-cigarettes and vaping devices. For more information click here.

In line with national guidance, we continue to offer the majority of our outpatient appointments at Kingston Hospital virtually.

 

However, we are now beginning to offer face-to-face outpatient appointments, to some patients, where a virtual appointment is not possible. We will be in touch if this applies to you.

 

If you are invited to Kingston Hospital or Raynes Park for an outpatient appointment we will phone you the working day before your planned appointment and:

 

  • ask you some questions about potential Covid-19 symptoms, taking into account any existing medical conditions that you may have

  • tell you about the precautions that we are taking at the hospital to keep everyone safe

 

On the day of your hospital appointment, please travel to the hospital on foot, by bike or by car if you can (limited parking in available on site). Please avoid using public transport if this is possible.

 

Please do not bring anyone with you into the hospital for your appointment. Exceptions can be made in the areas outlined below, and in these situations, one person can accompany an individual to an appointment:

  • Paediatrics

  • End of life care

  • Dementia

  • Learning disabilities

 

If someone brings you to the hospital, please ask them to wait in the car outside or outside the hospital building. If you have specific circumstances that mean you need to be accompanied to your appointment please let us know when you arrive.

 

You will be asked to arrive 5/10 minutes before your appointment time. On arrival with us, a member of staff will offer you a surgical face mask and ask you to sanitise your hands. You will also have your temperature checked using a scanning thermometer.

 

We understand that you may be worried about coming to hospital, but please be assured that we are taking many steps to minimise the risk of Covid-19 transmission. We are doing this by continuing to run as many of our clinics as possible virtually. We have also re-arranged many of our patient areas to help maintain social distancing, and we have made changes to clinical environments to promote effective infection control.

 

For more information or if you have any queries or concerns, call your hospital department and they will be pleased to help.

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