During your stay

More information about staying in hospital:


You can use your phone in hospital but please be considerate to other patients. Also, remember that you are responsible for the safety of your phone.

Each ward also has a free phone for patients to use. Please ask any member of staff if you wish to use the patient phone.

Hospital Wi-Fi

Wi-Fi is free for patients and visitors. It allows you to watch the news, use social media, and access content such as BBC iPlayer and BBC Sounds.

Connect by choosing NHS Wi-Fi in your phone settings and enter your name and email address when prompted.

Phone iconIf you have any difficulties with NHS Wi-Fi
Call Wi Fi Spark on 0344 848 9555 option 1 (24 hours a day, 7 days a week) or email at support@wifispark.com

Watching film, video and TV on NHS Wi-Fi can be unreliable. Subscription channels such as Amazon Prime and Netflix are blocked.

You may prefer to download films or TV programmes before you arrive. Or ask someone to take your device away and do this for you.

You are welcome to listen to Kingston Hospital Radio which is available on the NHS Wi-Fi menu. Call or WhatsApp 07776 044744 for requests.

Of course, you are welcome to use your mobile data to . Beware though, this can be expensive depending on your data plan. Please use headphones to avoid disturbing others.

Food and drink

Eating and drinking well is important for your recovery.

Ask your nurse if you need help to order food or eat and drink.


graphic of four meal times

Mealtimes may be slightly different on your ward. Ask if you are unsure. You will be offered a snacks or sandwiches if you miss mealtimes.

Help with eating or drinking

tray with bowl on

You will be given food on a red tray and/or a jug with a red lid:

  • if you need help to eat or drink
  • if you need modified food or drink
  • if we need to check how much you eat or drink.

This is so staff know you need particular care.

Visitors are welcome to stay during mealtimes to help you with eating and drinking.

drinks trolley


You will have your own water jug and cup by your bed.

We also offer hot drinks and biscuits regularly.

There is self-service trolley on each ward.


You can choose meals from a daily menu, including Kosher, Halal and vegan food.

Tell us if you have any special food needs

You may bring in your own snacks and meals but most wards do not have a kitchen where you can store or heat food.

You may order takeaway food as long as you or your visitor collects the delivery at the hospital entrance. Staff cannot do this for you.

Hospital restaurants and cafes

You and your visitors are welcome in our restaurant and cafés. Bear in mind they do not all take cash.

  • Hospital Restaurant,Level 2, Kingston Surgical Centre (7am to 3pm every day)
  • Costa Coffee, main entrance (7am to 5am every day)
  • RVS Café, main outpatients (8am to 5pm each day).

There are also gardens to enjoy opposite the main entrance to Esher Wing, behind the Emergency Department, and by the entrance to the hospital restaurant.

eye mask and ear plugs

Noise at night

We try to keep the noise and light to a minimum at night, but this is not always possible. Thank you for your understanding.

If you feel that staff are being loud without reason, ask to speak to the Nurse in Charge of your ward.

Ask the ward staff for ear plugs and an eye mask if you need them.

Washing hands

Reduce risk of infection

Preventing infection is vital in hospitals.

Wash your hands or use hand sanitiser, especially after using the toilet and before eating. Ask for help if you need it.

Tell us as soon as possible if you have any diarrhoea or vomiting.

Avoid touching any wounds, wound dressings, urinary catheters, intravenous (IV) drips or drains.

Keep moving

Someone eating lunch

Being inactive for even a few days can cause health problems.

It will affect your strength, mobility and independence.

This can mean a longer stay in hospital and, for some, it can make it difficult to ever go home.

While you are here, try to keep to a routine. If you are able to, we encourage you to carry on doing what you usually do at home.

This could be:

Person using walker
  • getting up and making a cup of tea or coffee from the drinks trolley (there is one on every ward)
  • having a wash and getting dressed into your own clothes
  • sitting in a chair for meals
  • doing some gentle exercises or walking around the hospital (if you can).

We would love to help you continue doing this.

Ask a member of staff if you need help to keep moving safely.

A physiotherapist may refer you to our team of volunteers who can help you with gentle movement exercises.

Sit up, get dressed, keep moving!
Sitting in a chairSitting in a chair helps reduce the risk of a chest infection, makes eating and drinking easier and can shift pressure on sore skin.

Ask your nurse if you need help to sit in a chair.
Sit up
ClothingWear day clothes and be as independent as you can. This can help you feel better.

Ask family or friends to bring in your clothes.

Ask your nurse for help to get to the bathroom for a wash.
Get washed and dressed
Person moving and table and chairMove your arms and legs whilst in your bed or chair. Get up and walk around the ward to keep your muscles and balance as strong as possible.

Ask your nurse if you need help to get up and move about.

Get yourself a drink from the trolley or eat lunch in the day room.

Spend time with visitors in the day room, hospital cafés or gardens.

Ask a physiotherapist about exercises you can do while in bed or a chair, and after you get home.

Keep moving

You can leave the ward if you are well enough, but check with your nurse first. Also let them know how long you expect to be away.

It is a good idea to take your phone (if you have one) in case we need to contact you.

We will make sure that you do not miss important conversations or treatment.

Emotional and spiritual support

Two hands holding

Whatever your culture, traditions, beliefs or life philosophy, our hospital chaplains can provide:

  • a friendly conversation
  • confidential listening and support
  • prayers, sacraments, rites and ceremonies
  • contact with local community networks.

Phone iconCall switchboard on 020 8546 7711 (24 hours a day, 7 days a week) and ask to speak to the duty Chaplain or email khft.chaplaincygeneral@nhs.net.


The hospital chapel and male and female multi-faith prayer rooms are on Level 4, Esher Wing. These are open for quiet reflection or prayer both day and night.

Asking about medicines

Ward pharmacists or pharmacy technicians are regularly on the wards. They work with doctors and nurses to make sure medicines are used in the best way.

You can get advice about any of your medicines whilst you are in hospital.

Tell your nurse if you would like to speak to one of the pharmacy team.


Insulin use

If you have diabetes, tell your doctor and nurse when you arrive on the ward.

Together you can agree a plan to manage your diabetes while you are in hospital.

We will provide the following care.

  • Advice on choosing meals and snacks and making sure mealtimes are suitable.
  • Help to manage your medicines. This includes insulin and blood glucose monitoring, if appropriate.
  • A foot check to look out for any problems.
  • Support if you have concerns about managing your diabetes.
  • Information to help you manage your diabetes after you are discharged.
Yellow sharps container

Insulin monitoring and control in hospital

If you want to carry on giving yourself insulin whilst in hospital, talk to your nurse or the hospital Diabetes team.

They will assess whether this is safe.

You will need to sign a consent form.

The nurses will give you a sharps container, a dose record chart, and a storage box for your insulin.

Monitoring with mobile phone

Doing this yourself can improve the timing of doses and lead to better control of your condition. However, treatment (for example, an operation or certain medicines) can make it more difficult to control your blood glucose levels.

We need to make sure that you are well enough to look after yourself.

You are welcome to continue to monitor your blood glucose using your usual method. However, we will also check with a hospital machine.

Help for carers

There are rooms around the hospital for anyone visiting for a long period who needs a break or a quiet space. Ask the ward staff for the nearest quiet room.

Carer’s Passport

If you want to help with essential care or support for someone while they are staying in hospital, you may need to visit outside usual visiting hours.

Discuss this with the Nurse in Charge. They may give you a Carer’s Passport.This allows you to come into the ward without having to explain your caring role each time you visit.

Our hospital website contains more information for carers.

Carers’ Clinical Liaison Service

The Carers’ Clinical Liaison Service supports carers whilst the person they care for is in hospital. You are a carer if your family member or friend and cannot cope without your care and support.

We work with teams across the hospital to make sure a carer’s views are heard while the person they care for is in hospital and when planning their return home.

Our service focuses on your concerns about your own health and wellbeing as a carer. We can explain what help and support is available locally. We can also refer you to other services.

Ask a member of staff if you want to speak to our team.

For more information look on our hospital website page for carers (use the link or the QR code).


Specialist teams

Forget Me Not pass

Dementia support

Being in hospital is difficult for anyone with dementia.

Likes, dislikes and communication needs can be listed in an ‘Important Things About Me’ card.

Keep this by the bed and it will help our staff to provide the best care.

Phone iconThe Dementia and Delirium Team supports patients and carers.
Call 07823 402961, dial 6196 from a ward phone, or email khft.forgetmenot@nhs.net.

Learning disabilities and/or autism

Hospital passport

The Learning Disabilities Liaison Service supports adults with a learning disability and/or autism and their families and carers. They help you to make decisions, arrange reasonable adjustments, and access information.

Your likes, dislikes and needs can be listed in a ‘Hospital Passport’ (or ‘Healthcare Passport’). This helps all staff to provide the best care.

Phone iconCall 020 8934 6895 or dial 6895 from a ward phone
or email khft.learningdisabilityteam@nhs.net (9am to 5pm, Monday to Friday).
Pair of spectacles

Eye problems

If you have vision problems, such as sight loss, contact our Eye Care Liaison Officer (ECLO) for advice and support.

Phone iconCall 07864 936720 or email khft.kingstoneclo@nhs.net
or drop into the Royal Eye Unit at Kingston Hospital or ask any member of staff to refer you (9am to 5pm, Monday to Friday).

Palliative care

The palliative care team helps to care for patients at the end of their life and those with life-limiting conditions who are not dying. They focus on maximising the quality of life of the patient and their family.

The team works with many hospital and community teams to provide services such as:

Holding someone's hand
  • practical and emotional support
  • discussions about treatment choices
  • management of pain and other symptoms
  • coordination of care with other health care providers
  • help with discharge from hospital to home or a nursing home.

Your doctor or nurse will contact the Palliative Care team if they think you will benefit from their support.

You can ask about this yourself if you think the Palliative Care team could help.

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