Coronavirus: Information about Inpatient wards


Visitor restrictions on hospital wards:


No visiting is allowed on our adult inpatient wards. We know that this difficult for patients and families, but this step has been taken to ensure that we limit the spread of COVID 19 as much as possible.  Exceptions to this are:


  • Patients receiving end of life care - in the difficult and upsetting circumstances where patients may be at the end of their life, the nurse in charge can enable one family member to spend time with their loved one. Please contact the ward about this.

  • Children under 16 on our inpatient wards – one visitor allowed at a time. No siblings are allowed to visit. 

  • Maternity - one birth partner only for labour and delivery only, swapping is not permitted. No siblings are allowed to visit.  Find more information about changes to our maternity services here. 

  • Advocates/visitors who are required to make decisions on behalf of patients who do not have the capacity to make decisions for themselves.


Using mobile phones and tables to stay in touch


Please ensure your relative in hospital has their mobile phone / tablet and charger with them.  There is free WIFI on all of our wards. 


If you want to get phone or tablet to a relative - please phone the PALS office on 020 8934 2250 and they will agree a time when you can drop it off at the hospital and give you instructions on how to do this.  You must not take the phone to the ward. 


People without mobile phones and ipads – If your relative is on Kennet, Blyth, Derwent or Isabella we can arrange a time for you to speak to your relative via phone, FaceTime (if you have an apple device) or Zoom (app that you must download on your device).  Please call the ward to arrange this. 


If your relative is on Hamble, ITU or Alex (ITU) we want to offer relatives the opportunity to be with their family member via a video link if this is possible – and we can arrange for a member of our pastoral and spiritual support team to be alongside you on the video call if you want this. We are currently offering this on Hamble Ward.  Please phone the ward to have a discussion about this.  This is not currently available on AAU, Alex (ITU) or ITU but we aim to have available by on these wards by Wednesday 15th April. 


Dropping off personal belongings for your relative in hospital  


Please do not go to the hospital ward to drop off belongings.  This is to keep you safe and limit the spread of Covid 19.   

Please phone the PALS office on 020 8934 2250.  They will agree a time between 9am and 3pm when you can bring a small bag to the hospital and give you instructions on how to do this. 


You should only bring a small bag.  Please write your relative’s name and the ward on the outside of the bag. Use a marker pen or sticker to put your relative’s name on all personal items if you can. 


Items to bring:


·       A pair of PJs or other nightwear.  


·       Mobile phone / tablet, headphones and charger


·       One change of clothes 


·       Reading glasses and dentures 


·       Toothbrush, hairbrush and a small number of other bathroom essentials.


·       A small comforting personal item, e.g.  a photo, book or magazine. 


Many people want to bring food for their relative in hospital and we understand why this is important. Please only send small items of food that do not need to go in the fridge. 


Getting ready for discharge

Even at the beginning of your hospital stay, it's good to plan ahead so that you can get home as soon as you are well enough. We've produced an animated film in collaboration with patients, staff and students to provide you with information about what you can do to help you leave hospital sooner. You can watch the short film by clicking on the link below:

Animation 1:

Animation 2:


Smoking On-site

Kingston Hospital is now a smokefree site. This means smoking will not be permitted anywhere in our hospital buildings, car parks and grounds. This includes all tobacco products, e-cigarettes and vaping devises. For more information click here.

We know that coming to hospital can be a worrying time for many people. At Kingston Hospital we do our best to make sure your stay is as stress free as possible and to ensure you get the best care we can give. To help you prepare for your stay as an inpatient at Kingston Hospital we have put together some useful information.

Please click here to download a leaflet that provides you with detailed information about what to expect on the day of your operation. The leaflet includes information on the following:

  • Preparation before your Inpatient admission
  • Admission day including what to being with you and fasting instructions
  • Admission Ward
  • Transfer to the operating theatre
  • The theatre environment
  • The recovery ward
  • Transfer to a hospital ward
  • Contact details

If it is your child that is having an operation, please click here for helpful information about your child’s anaesthetic. You will find information about your child’s anaesthetic for both general procedures and dental treatment, as well as some leaflets specially designed for children and young people of different ages who are having an anaesthetic



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