Information for people who care for others

Do you provide support for another person?

If you provide essential unpaid care and support to a person who needs this assistance because of a long term health need or disability, you may be eligible for support and help as a carer.

What can we help with?

Please tell us if you provide care for a patient in our hospital or you expect to do so as a result of a new health condition. We will help you to organise some support before they come home.

Being a carer can be difficult as well as rewarding. You might have a lot of different feelings, such as sadness, anger, guilt, and loneliness. You may have to balance caring with other things, such as working and other relationships.

Becoming a carer can be a big change so it is important to look after your own well-being and health needs.

Carer’s Passport

Staff in our hospital can provide you with a carers passport.

This means you are welcome to be involved in the care of the person you support as soon as they are admitted to hospital. The Carer’s Passport will allow you to:

  • Visit out of normal visiting hours
  • Provide assistance with personal care, meals, and drinks in hospital
  • Be actively involved meetings about the person’s treatment and care
  • Be involved in discussion and planning for the discharge of the person you are caring for
  • Provide support to the person you care for when they are having tests in the hospital
  • Have access to regular drinks whilst on the ward
  • Potentially stay overnight, depending on which ward the patient is in
  • Receive information about local support organisations, social care departments, and places to find out more about your rights as a carer
  • Other items to help you with caring
  • Receive 10% discount on hot food in the hospital restaurant (Level 2, Kingston Surgical Centre)

Please discuss the carer’s passport with the Nurse in Charge of the ward and they will complete it with you.

Providing care and support for someone who is in hospital – a carer’s agreement

If someone you care for is in hospital and you wish to continue providing care whilst they are here, please complete our carer’s agreement alongside the nursing staff on the ward.

For more details or to print off a Carer’s Agreement please click here.

Kingston Hospital supports John’s Campaign

John’s Campaign began in 2014 and is about making sure that hospitals welcome carers. We believe that individuals are their own best judges about who is essential for their emotional or practical well-being, and they should be asked and their wishes respected.

As carers, you are the experts in the person for whom you care and best outcomes are likely when we work in partnership with you.

As a John’s Campaign supporter, we value the input of informal carers (or family members). Everyone has a part to play in acute healthcare.

Who else can support you?

Social services can arrange for you to have a carer’s assessment if you request one. This may help you get practical support, if you qualify. This can include financial support, but you may also be able to claim Carer’s Allowance or Carer’s Credit, which protects your right to a state pension later in life.

If you are finding it hard to cope or worried about coping when your cared for person is discharged home, talk to someone about how you are feeling. You could talk to a friend, your GP or contact your local carers’ group. Here are some useful links:

Carers UK –, 020 7378 4999

Carers Direct – Carers Direct UK Helpline 0300 123 1053

Carers Trust –, 0300 772 9600

Kingston Carers’ Network, 020 3031 2757 or email at

Richmond Carers, 020 8867 2380 or email at

Who can be a carer?

Anyone can be a carer, regardless of age, sex, sexuality, profession, or cultural background. Carers can be partners, family members, friends, or neighbours.

Recognising you are a carer or young carer can be an important step in getting the support you need. Becoming a carer can be sudden or it can be a gradual process.

What might you be helping with?

  • Medical support such as managing medicines and appointments
  • Reporting changes/deterioration in the person you are caring for
  • Emotional support including observing, advocating, communicating, remembering, explaining and reassuring
  • Practical support such as filling in forms, applying for benefits
  • Shopping
  • Cooking
  • Personal care
  • Driving
  • Helping with everyday tasks

You may be sharing these responsibilities with family or friends, or you may be the main person providing care.

View our Carer’s Policy.

Hospital teams that can support you as a carer

Dementia and Delirium Team

Phone: 0782340296


Learning Disability Liaison Team

Telephone: 0208 934 6895 or dial 6895 from an internal phone


Carers Clinical Liaison Service (referral only service)

The service can help you to liaise with multi disciplinary teams within the hospital and will help you make a plan for going home from hospital.

Please ask your nurse or doctor to make a referral to the Carers’ Clinical Liaison Practitioner.

Feedback from carers:

“I was worried where I get the information about all the services – now I know who to contact.”

“I am a carer for an autistic teenager and there are certain challenges, but this will really help.”

Watch the short video below, created by Kingston Council, to hear Councillor Sue Ansari’s views on the Carers Clinical Liaison Service:


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