All NHS hospital sites continue to take measures to protect our patients and staff from COVID-19. These measures include asking everyone in the hospital to:
• Wear a mask if they are able to do so • Maintain social distancing where possible • Sanitise or wash your hands at regular intervals
We are limiting the number of people in the Emergency (A&E) Department. If you are admitted to our cubical area we can invite one person to sit with you until you are discharged or are moved to a ward.
In all other areas in the Emergency Department we will allow patients to have one person accompanying them if:
• The patient is a child • The patient needs a carer • The patient needs an interpreter • Compassionate and therapeutic grounds apply
We understand that being in an Emergency Department can be an anxious time.
Please let us know if there is anything we can do to support you while you are with us.
Our Emergency Department is very busy. If you think you need to come to A&E, contact NHS 111 first and avoid busy waiting rooms by booking an appointment.
If you need urgent, but not life-threatening care, call NHS 111 before turning up to an emergency department. If, following a conversation with NHS 111, it is appropriate for you to attend the emergency department you may be scheduled a time to attend.
Thinking NHS 111 first will also help you get to the most appropriate service when you may not have to attend the emergency department. This could include self-care or a slot at your GP practice, a GP hub or a nearby Urgent Treatment Centre (UTC).
You can still go to the Emergency Department and UTC without calling ahead but contacting NHS 111 first will mean:
Shorter waiting times via a booked slot at the emergency department or another appropriate service and
safe social distancing away from busy emergency department waiting rooms to protect you and others from COVID-19.
If it’s an emergency and you do need to come in, we are working really hard, so please be kind to our staff.
Our Emergency (A&E) Department
Kingston Hospital’s Emergency Department is located in the Rowan Bentall Wing, to the right of the main entrance of the hospital on Galsworthy Road.
This is open 24 hours a day, 365 days a year for anybody needing help with an urgent medical problem. There are separate areas for adults and children.
Please note that the Emergency Department can be very busy. We advise that only people seeking urgent medical attention should use the Emergency Department.
For issues such as colds, coughs and symptoms, please consider other options first. They include:
Calling 111 on your phone. The 24/7 NHS 111 service offers information and advice from a trained nurse.
Calling your GP surgery to see your usual doctor or an emergency doctor.
Attending a walk-in centre. You can get advice and treatment for minor illnesses and injury, without an appointment. Call 111 to find your nearest centre.
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