In an emergency


Think you need to go to A&E? Think NHS 111 First

If you need urgent, but not life-threatening care, call NHS 111 before turning up to an emergency department. If, following a conversation with NHS 111, it is appropriate for you to attend the emergency department you may be scheduled a time to attend.

Thinking NHS 111 First will also help you get to the most appropriate service when you may not have to attend the emergency department. This could include self-care or a slot at your GP practice, a GP hub or a nearby Urgent Treatment Centre.

You can still go to ED and UTC without calling ahead but thinking “NHS 111 First” will mean: ​

  • Shorter waiting times ​via a booked slot at the emergency department or another appropriate service and
  • safe social distancing away from busy emergency department waiting rooms to protect you and others from COVID-19​.

Our Accident & Emergency Department

Kingston Hospital’s A&E is located in the Rowan Bentall Wing, to the right of the main entrance of the hospital on Galsworthy Road.

This is open 24 hours a day, 365 days a year for anybody needing help with an urgent medical problem. There are separate areas for adults and children.

Please note that A&E can be very busy. We advise that only people seeking urgent medical attention should use A&E.

Non-emergency problems

For issues such as colds, coughs and symptoms, please consider other options first. They include:

  • Calling 111 on your phone. The 24/7 NHS 111 service offers information and advice from a trained nurse.
  • Calling your GP surgery to see your usual doctor or an emergency doctor.
  • Attending a walk-in centre. You can get advice and treatment for minor illnesses and injury, without an appointment. Call 111 to find your nearest centre.




Tell us how we are doing we'd love to have your opinion