Useful information

Privacy on the wards:

At Kingston Hospital all our ward areas contain separate, single sex bays and bathrooms.


You will be offered light refreshments such as water, tea or coffee, or squash for children and biscuits after your surgery.

Consenting to treatment:

We want to make sure you fully understand your condition and the treatment choices available to you.

Before you receive any treatment, the doctor or nurse will explain what he or she is recommending and will discuss with you any concerns you may have and answer your questions. It is important that you understand what is going to happen to you.

Treatment is only carried out with your written consent after any procedure has been discussed with you. By signing a consent form you are giving us permission to proceed with treatment. In the rare situation where you are unable to give consent because of incapacity, or loss of consciousness, and an emergency procedure is needed, the hospital has specific policy/procedures and guidance to ensure that any treatment is absolutely necessary, in your best interest and takes in to account any pre-existing agreement regarding your treatment (e.g. Living Wills).

Your information and confidentiality:

Everyone working in the NHS has a legal duty to keep any information about you confidential. Your GP will be told of your progress unless you ask us not to do this. We have a legal duty to hold certain information about you. We will use this information to care for you, and it will also be used to help us to run and monitor the quality of our services. Apart from these purposes, no information about you will be used in a way that can identify you unless we have asked for your permission.

We might use some of the information about you for research and education, but only after we have removed any details which would make it possible to identify you. Please let us know if you are unhappy about this.

Under the 1998 Data Protection act, you have a right to access your health records. Please write to the Trust's Health Records Manager to arrange to view your records or request copies.

Eligibility for NHS treatment:

Did you know that you may have to pay for your NHS treatment?

Please do not be offended if you are asked to prove your NHS status – this is to protect NHS funds for the benefit of all eligible NHS patients.

If you are asked you prove your NHS status, you may be asked to show your passport and/or other documents before an appointment is made for you at the hospital. You may be asked to show this information regardless of whether you are a British subject or EEC Citizen, or have lived or worked in the UK in the past, or have been issued with a HC2 certificate.

In accordance with the NHS Regulations 1989, all NHS Trusts have a legal obligation to identify and charge people who are not entitled to free NHS treatment. Kingston Hospital makes its decisions on entitlement to free NHS care in accordance with these regulations.

We reserve the right to refuse treatment if a patient is not entitled to free NHS treatment (except for emergency care in A&E). If a person is found to be non-NHS after inpatient or outpatient treatment, they will be charged. A&E treatment is exempt from these charges.

Charges for hospital treatment can be very expensive. If you are unsure of your NHS status and would like to speak to someone for advice, please call 020 8546 7711, Ext 2167, Monday to Friday, 9:00am - 5:00pm. You should do this before you visit the hospital for inpatient or outpatient treatment (except for attendances at A&E).

Recording your needs:

If you are happy for our staff to record your personal needs, it will help us to provide you with any assistance you require at future appointments. With your consent, we would indicate on your health records if you have, for example, a visual or hearing impairment.

Kingston Hospital has a Disability Equality Group (DEG) that looks at how we can improve our services for disabled people. If you would like to fill in an inpatient questionnaire, your comments and suggestions will be reviewed by the DEG.

Mobile phones and photography:

Mobile phones should preferably not be used in clinical areas of the hospital where they may interfere with medical equipment or disturb other patients. Please check with staff before you use your phone. There are also payphones around the hospital should you need to make a call.

All patients have a right to privacy. The hospital rules are that photographs may not be taken inside the hospital of patients and staff without their permission so please do not use mobiles or cameras to take pictures in the hospital. When there are official photographers on site, you will be asked for your permission before a photograph is taken and you will be asked to sign a release form to allow us to use these pictures.


Kingston Hospital has a smoke-free policy and smoking is not permitted within hospital buildings or grounds.

Patients coming to the hospital for treatment will be asked to consider giving up smoking to improve their health. The 6 week programme is also available for visitors, members of the public and hospital staff.

Evidence shows that 70% of smokers are actively thinking about giving up smoking therefore it’s important that we give people the support they need to succeed. Committing to giving up smoking will help Kingston Hospital reach one of its CQUINS* (Commissioning for Quality and Innovation Scheme) targets and means the hospital could get an additional 5% of its income from NHS Kingston, the local Primary Care Trust. All funds raised will go back into supporting the hospital and its services. Call 020 8293 2081 to make an appointment.

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