(or phone the ward booking line directly on the numbers listed below).
Call on the day before you would like to visit.
Each ward will have a dedicated member of staff answering calls meaning that it should be easy to get through to the booking line – even though the line is open for a shorter period of time.
Visitors will not be allowed onto the wards at any time without a booking unless this has been agreed with the ward staff because of specific circumstances (your family member is receiving end of life care or needs and advocate because of dementia or learning disability).
Slots will be staggered between 1pm-4pm and the visitor can stay with their relative for 40 minutes.
Visitors will be told to enter the hospital via level 2 Esher Wing. They will be checked for COVID-19 symptoms and given a mask. Further PPE will be given on entering the ward.
There are currently no changes to visiting on other wards at this stage. This is because of the steps we are taking to reduce the risk of COVID-19 and to keep everyone safe. These wards are Isabella, Kingston Private Health, Cambridge, Astor and AAU.
Ward visitor booking line – direct dial numbers (only answered 10.30 – 11.30am)
020 8934 6811
020 8934 6813
020 8934 6814
020 8934 6812
020 8934 6815
020 8934 6816
020 8934 6817
We understand that you will be missing your loved ones at this time, but please work with us to help us keep our staff and patients safe. Thank you for following our visiting guidelines. Our message to a loved one service is available for relatives or close friends to send messages to patients at Kingston Hospital.
Children under 16 on our inpatient wards – one visitor allowed at a time. No siblings are allowed to visit.
Maternity – one birth partner for labour and delivery only, swapping is not permitted. No siblings are allowed to visit. Find more information about changes to our maternity services here.
Using mobile phones and tables to stay in touch
Please ensure your relative in hospital has their mobile phone / tablet and charger with them. There is free WIFI on all of our wards.
If you want to get phone or tablet to a relative – please phone the PALS office on 020 8934 3993 and they will agree a time when you can drop it off at the hospital and give you instructions on how to do this. You must not take the phone to the ward.
People without mobile phones and ipads – If your relative is on Kennet, Blyth, Derwent or Isabella we can arrange a time for you to speak to your relative via phone, FaceTime (if you have an apple device) or Zoom (app that you must download on your device). Please call the ward to arrange this.
If your relative is on Hamble, ITU or Alex (ITU) we want to offer relatives the opportunity to be with their family member via a video link if this is possible – and we can arrange for a member of our pastoral and spiritual support team to be alongside you on the video call if you want this. We are currently offering this on Hamble Ward. Please phone the ward to have a discussion about this. This is not currently available on AAU, Alex (ITU) or ITU but we aim to have available by on these wards by Wednesday 15 April.
Please do not go to the hospital ward to drop off belongings. This is to keep you safe and limit the spread of Covid 19.
Drop off is now done at the main reception. The bag must be labelled with the patient name, ward etc. They will agree a time between 9am and 3pm when you can bring personal belongings to the hospital and give you instructions on how to do this.
Only bring a small bag that is sealed e.g. a small rucksack or carrier bag sealed with sellotape or masking tape.
Please write your relative’s name and the ward on the outside of the bag. Use a marker pen or sticker to put your relative’s name on all personal items if you can.
Ask a friend or relative from outside your household to bring the bag to PALS at the time agreed if the relative phoning is self-isolating.
Hospital wards (excluding ITU, ITU Alex and Hamble)
Items to send:
A pair of PJs or other nightwear
Mobile phone / tablet, headphones, kindle and charger
One change of clothes
Reading glasses, dentures and hearing aids
Toothbrush, hairbrush and a small number of other bathroom essentials
A small comforting personal item, e.g. a photo, book or magazine.
Many people want to bring food for their relative in hospital and we understand why this is important. Please only send small items of food that do not need to go in the fridge.
ITU, ITU Alex and Hamble
Please do not send a change of clothes unless a member of staff has asked you to send in these. Please do not send in food.
Items to send:
Mobile phone/ tablet, headphones, and charger.
Reading glasses, dentures and hearing aids.
Toothbrush, hairbrush and a small number of other bathroom essentials.
A small comforting personal item e.g. a photo, book or magazine.
Getting ready for discharge
Even at the beginning of your hospital stay, it’s good to plan ahead so that you can get home as soon as you are well enough. We’ve produced an animated film in collaboration with patients, staff and students to provide you with information about what you can do to help you leave hospital sooner. You can watch the short film by clicking on the link below:
Kingston Hospital is now a smokefree site. This means smoking will not be permitted anywhere in our hospital buildings, car parks and grounds. This includes all tobacco products, e-cigarettes and vaping devises.
More information about our smoking policy
Why are we doing this?
As a healthcare provider we are committed to promoting health and wellbeing and believe it is important to provide a healthier and fresher environment for all people who come to our hospital.
Smoking is the main cause of preventable and early death in the U.K. It can also affect how well some treatments and surgical procedures work, increases the risk of complications and can prolong recovery times and time in hospital.
This new policy is in line with The Health Act (2006) and the National Institute for Health and Care Excellence (NICE) guidance on smoking in secondary care services (2013) and NICE guidance on smoking Harm Reduction (2015)
What does this mean for me?
If you are a patient you will be asked about your smoking and offered support. Anyone seen smoking in the grounds will be asked to stop.
If you are having a planned admission, the best thing you can do is contact our local Stop Smoking Service, Kick-It who provide a clinic in our outpatients department and can also see you near to where you live. Tel: 020343442500 or www.kick-it.org.uk. You can also find your local stop smoking service here or | contact your GP and ask for Nicotine Replacement Therapy (NRT) to use during your hospital stay. This will mean that you won’t crave for cigarettes during your stay and you can start using the product before you arrive if you wish. If you have an unplanned or emergency admission, you can ask any nurse or doctor to give you NRT to help with your nicotine withdrawal symptoms, and you can ask to be referred to the Stop Smoking Service for when you get home.
If you are a visitor to the hospital, please wait until you leave the grounds to smoke. Alternatively, you can get temporary help by purchasing nicotine products from Boots pharmacy in Outpatients.
If you would like some help and support to give up smoking please call: 020 3434 2500.
We know that coming to hospital can be a worrying time for many people. At Kingston Hospital we do our best to make sure your stay is as stress free as possible and to ensure you get the best care we can give. To help you prepare for your stay as an inpatient at Kingston Hospital we have put together some useful information.
Please click here to download a leaflet that provides you with detailed information about what to expect on the day of your operation. The leaflet includes information on the following:
Preparation before your Inpatient admission
Admission day including what to being with you and fasting instructions
Transfer to the operating theatre
The theatre environment
The recovery ward
Transfer to a hospital ward
If it is your child that is having an operation, please click here for helpful information about your child’s anaesthetic. You will find information about your child’s anaesthetic for both general procedures and dental treatment, as well as some leaflets specially designed for children and young people of different ages who are having an anaesthetic
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