People are increasingly using technology in almost every aspect of their lives. Within healthcare, you may already be receiving text messages and reminders from your GP surgery or Dentist and you may be booking GP appointments, ordering prescriptions or checking test results online.
At Kingston Hospital we are keen to provide you with a similar level of service, using modern technology to give you more control to manage your appointments and see information relating to your care. Find out more about the new portal in the video below.
Find out more about Patient Portal
In line with our Patient First Strategy, Patient Portal will provide time saving functionality for patients, with quick and secure digital access to their outpatient appointments at the Trust, in one place, listed chronologically. As the portal roll-out continues, patients will also be able to reschedule appointments and complete pre-treatment questionnaires empowering patients to manage their care, and potentially providing time savings to Trust staff. Longer term, it is envisaged that the portal will be accessed via the NHS App.
Patient Portal will provide:
Easy digital access to details of clinic appointments and letters, and access to your wider healthcare information including discharge summaries
The ability for patients to reschedule their appointments online
A more sustainable service from Kingston Hospital, with the option to opt into paperless communication saving both time and resources
For those already registered on Kingston Hospital’s Patient Portal you can access it here
Kingston Hospital’s Patient Portal is designed to be easy to use and help put you in control of your healthcare. See below for some commonly asked questions about Patient Portal.
What is Patient Portal?
Patient Portal is a secure online system provided by Kingston Hospital that allows you to look at information from your hospital record, view hospital appointments, receive messages from your hospital care team and complete forms and questionnaires. It is available from your computer, tablet, or smartphone.
Who is the Patient Portal for?
At present, Patient Portal is available to Kingston Hospital’s Foundation Trust patients aged 16 and over.
How will I know if my appointment is online or if I need to attend the hospital in person?
Please read your most recent appointment letter in full for details of what type of appointment you have and any additional instructions. If this is in any way unclear, you can contact the team who have made the booking for you, using the contact details on your appointment letter.
Registering for Patient Portal
How can I register for Patient Portal at Kingston Hospital?
You can register for the Patient Portal at Kingston Hospital once your first appointment at the hospital has been scheduled.
Upon your appointment being scheduled, if we have a mobile number for you, you will receive a text message with a link to invite you to register for Patient Portal. The link will take you to the Kingston Hospital’s Patient Portal website homepage where you can register and view your appointment.
The registration details will also be in the appointment letter you receive.
What do I need to register for the Patient Portal?
To register you will need a working email address. At the point of registration, you will be requested to provide your date of birth, email address and mobile phone number. As part of the registration process, you’ll set up your own username and password.
We recommend that you do not use a shared mobile number or email address when you sign up, as your confidential health information could then be available to others to view
How do I register once I have received a text message from Kingston Hospital?
Open the text message from Kingston Hospital, select the invite link (in the invitation text message) and complete your details. You will then receive an SMS message containing a 5-digit code. If you do not receive a code, you can request another code by selecting the button labelled “I did not receive a code”. Then, provide your consent to access your care information at Kingston Hospital.
Can I opt out from receiving text messages to register for Patient Portal?
Yes. The text message provides the option to stop receiving any further messages. You can also opt out from receiving messages once you are logged in to the portal.
Can someone else register for the Patient Portal on my behalf?
No. This feature will be available in the future.
Can I register online without attending the hospital?
Yes. As soon as you receive a text message from Kingston Hospital to enrol for Patient Portal, you can register, without the need to come into hospital.
Can I opt out from receiving paper letters?
Yes. On the letter delivery page, if you want to stop receiving paper letters, select the option “Yes, go paper free” and then select Next. This will limit the number of letters that you receive from Kingston Hospital, but for the time being you will still receive some paper letters, as we work towards becoming paper free.
Logging in to Kingston Hospital’s Patient Portal
How do I access the Patient Portal?
You can register for the Patient Portal at Kingston Hospital once an appointment at the hospital has been scheduled.
Upon your appointment being scheduled, if we have an email address for you, you will receive a text message with a link to invite you to register for Patient Portal. The link will take you to the Kingston Hospital’s Patient Portal website homepage where you can register and view your appointment. The ability to cancel or reschedule an appointment online will be introduced to the Portal in the coming months, in the meantime, you can make changes to appointments by following guidance in your appointment letter.
Patients who have registered for Patient Portal can access the login page by going to the their PC or mobile device.
I’ve forgotten my email address and cannot log in?
If you have forgotten your email address, you can use your NHS number and date of birth to find your email address. Select forgot email on the webpage. Add your NHS number and date of birth. If the details are correct the system will help you find your email address.
I need to reset my email?
You can reset your email address via an authentication code sent to your selected mobile number. To do this, select “reset your email address” and enter your code.
Does resetting my email change my email address on my patient record?
No, the email held on your patient your record is not updated. Only the email registered to access your Patient Portal is updated.
What should I do if I change my email address?
To update your email address, go to ‘my details’, select your email address and follow the instructions to change.
Using Kingston Hospital’s Patient Portal
I am not a doctor – how will I know what my results and information mean?
The results that appear in the portal are for your information only. These documents and test results have been produced by clinicians and are used to communicate with your GP and/or other health professionals, so they contain necessary medical terminology. Your clinician and/or GP will look at the results, as normal, and will explain what they mean at your next appointment.
There is also a useful website that provides information in plain English on what various tests are for, and what the results indicate. This can be accessed here: https://labtestsonline.org.uk/
What information will be available about my appointment?
For each appointment, you will be presented with key information including:
• Appointment status
• Appointment date and time
• Information as to whether there are unread appointment letters available
How can I change or cancel an appointment?
Once you have registered, you can log in at any time to see your appointments and view key information. The ability to cancel or reschedule an appointment online will be introduced to the Portal in the coming months, in the meantime, you can make changes to appointments by following guidance in your appointment letter.
What software is needed?
Kingston Hospital’s Patient Portal can be accessed using the Google Chrome, Safari, Internet Explorer, and Firefox web browsers. If you have trouble viewing the portal, you might need to get an updated version of your web browser. A PDF reader is needed to view some documents within the Portal.
Patient Portal can be viewed on a tablet or smartphone and is designed to adjust to the mobile device you are using. There is no app for Kingston Hospital’s Patient Portal but it will become accessible via the NHS App in the coming months.
What should I do if I spot information that is not correct?
If you believe the error relates to something important then please contact your care team. Our patient advice and liaison service (PALS) can help you to get this corrected. PALS can be contacted on 020 8934 3993 or email email@example.com. If the error is not critical then please raise this next time you are visiting the hospital, so that your clinician can correct it when they see you.
Security and access
How can I be sure my information is safe on the Patient Portal?
As long as you keep your log in details secure, the information is safe. Make sure you log out properly every time you leave Kingston Hospital’s Patient Portal and be careful with your log in information.
Will the hospital use my email address for anything else?
We take the security of your personal information very seriously and there are strict rules about how we use your data; we will register your email address on our main hospital system to contact you regarding your Kingston Hospital Patient Portal account.
This contact information will be used to communicate with you regarding your health. By providing your email address, you are giving us permission to interact with you for other health related reasons not solely limited to correspondence from the HealtheLife by Cerner patient portal.
Will I be able to see my GP records through the site?
At this stage you can only see information contained within your Kingston Hospital record. Your GP record is on a different system and therefore not included in Kingston Hospital’s Patient Portal. A single patient record is something that we are exploring with other organisations, we are working towards accessing Kingston Hospital and GP data through the NHS App, however, this is some time away from being available.
Will my clinician or GP be able to see what information is included?
Kingston Hospital’s Patient Portal is your record. Clinicians will not be able to directly see what is included within the portal, but as clinicians involved in your care in the hospital and at your GP surgery, they will of course be able to see the same information within your healthcare records.
Do you require technical support?
For additional support, or to report a problem, please click on the link below.
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