The team at Kingston Hospital have introduced a new clinical leadership model in the Emergency Department which means that there is now an EPiC (Emergency Physician in Charge) on duty 24/7.
The result of this change means there is always a dedicated consultant or senior registrar on duty to lead the department with the Nurse in Charge and Coordinator. They provide senior support to the medical teams with queries and ensure that appropriate resource is allocated in the department or issues are escalated. Since implementing this change, the team have found that 73% of staff believe the EPiC role has improved communication and 59% of staff believe the role has improved patient care delivered.
