National Maternity Survey recognises high-quality care in Kingston’s maternity service


9 February 2024



Findings from the Care Quality Commission’s National Maternity Survey have recognised the high level of care provided at Kingston Hospital’s maternity service. 

A total of 274 service users who received maternity care and delivered their baby in February 2023 took part in the survey, which invited them to rate their antenatal care, experience of labour and birth, and postnatal care.

Results from the survey place Kingston Hospital’s maternity service among the top three London Trusts for care during pregnancy and delivery, and care in hospital after birth. The Trust was also top in the region in the “Staff caring for you” category of survey questions.

Key results for Kingston Hospital, published by Picker who conducted the survey, include:

  • 100% of respondents felt midwives listened (antenatal care)
  • 100% of respondents felt involved enough in decisions about their antenatal care
  • 100% of respondents said they were spoken to in a way they could understand during antenatal care, labour and birth
  • 100% of respondents said they were treated with kindness and compassion during labour and birth
  • 100% of respondents felt midwives listened (postnatal)

Kingston Hospital’s Chief Nurse, Nic Kane, said: “I am really proud of the high-quality maternity care that we deliver at Kingston Hospital, and am pleased to see this reflected in the National Maternity Survey results again this year. The results show that we are giving people information that they understand and that they feel involved in decisions about their care. We have also seen that areas which we have been working on improving over recent months, have received higher scores from those completing the survey.

“I would like to thank all my colleagues in Kingston Maternity for their commitment and dedication, and for all that they do. Thanks also to everyone who responded to the survey – we value all feedback to help us continue to improve the experiences of those who choose to have their maternity care at Kingston.”

The response rate to the survey at Kingston Hospital was above the national average among NHS maternity services, with 48% of service users taking part.

People who give birth during February 2024 will be invited to take part in the next CQC National Maternity Survey.


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