Kingston Hospital has introduced live waiting time information screens in the Emergency Department, which display the average wait to be seen for all our patients. The dashboard uses data in the electronic bed board to calculate the average waiting time and updates every few minutes.
This innovation has been implemented in response to staff and patient feedback and means that staff are no longer required to announce the waiting time in waiting rooms or calculate the average time, when asked. Patients have already fed back that it improves their experience in the department as they feel more informed and aware of busy periods.
We will shortly be adding this information to the Trust website to ensure that patients can find out the waiting time even before arriving at the hospital.