Jubilee partygoers reminded about staying safe in hot weather and bank holiday NHS services

25 May 2022

With thousands in south west London gearing up for a royal celebration outdoors the NHS remains open and here for local people if they need urgent care.

If someone is struggling with their mental health, they should seek help via the 24/7 crisis lines – for Kingston, Richmond, Merton, Sutton or Wandsworth ring 0800 028 8000. For Croydon call 0800 731 2864 (Option 1)

GPs are offering more appointments, including evenings and weekends, for people with urgent health needs.  Most appointments will be by telephone or through video consultation, but face to face appointments are still offered if necessary. 

Practices will let their patients know how to access urgent medical help between 8am and 8pm, with contact information also available on practice websites. People can also visit 111online or call 111 at any time, where they will be asked some questions about symptoms on the website, or by speaking to a fully trained adviser on the phone. 

Using 999 is for emergencies and should only be called if the situation is life-threatening. 

Dr Vasa Gnanapragasam, lead GP for Merton, said: “Many of us enjoy being outside in hotter weather with family and friends but none of us want that to be spoiled by the need for medical treatment.

“So, whether you’re having a Jubilee street party or heading off out for the day with family or friends, it’s important to take simple precautions like drinking plenty of water, using high-factor sun cream and remembering to take allergy medication if you need it.

“Taking these simple steps will help avoid preventable illness and I would like to wish you all a fantastic weekend of joyful celebrations.”

On where to seek urgent help if needed, Dr Gnanapragasam said: “NHS services continue to be very busy, and you can also help us by using 999 only in emergencies for life-threatening situations such as chest pain, blackouts, a serious injury, or if you think you’re having a stroke.  If you think you need help but aren’t sure where to go, contact NHS 111 first, by phone or online.

If you need urgent health care

· If it is a life-threatening emergency, then call 999 

· If you are told to go to hospital, then you must go. The NHS will help you get the care you need. 

If you need urgent mental health care 

· For Kingston, Richmond, Merton, Sutton or Wandsworth ring the 24/7 crisis line at South West London St George’s 0800 028 8000 – https://www.swlstg.nhs.uk/patients-carers/crisis-support/mental-health-support-line  

· For Croydon call South London and Maudsley NHS Foundation Trust  on 0800 731 2864 (Option 1) https://slam.nhs.uk/contact-us

If you need advice from a pharmacist 

· For minor medical problems, not related to coronavirus, many local pharmacies will be open and are able to help this weekend – although their opening times may be different 

· A number of pharmacies in London will be open for longer hours – search for a pharmacy at www.nhs.uk/service-search/find-a-pharmacy

If you think you need urgent dental treatment

· Call your dentist 

· If you cannot contact your dentist, or you do not have one, use the NHS 111 online service or call if you cannot get online 

· If an appointment is necessary, this will be arranged at an urgent dental care centre. 

If you or someone you live with has coronavirus symptoms

· Stay at home and visit http://nhs.uk/coronavirus for health advice  

· Do not go to your GP practice, pharmacy or A&E 

· If your symptoms worsen, or you feel that you cannot manage at home, please visit the NHS111 online coronavirus service. Call 111 if you cannot get online or you’ve been told to do so. 

If you think you need advice from a GP

· GP services are available this Bank Holiday weekend 

· Contact your practice online or by phone to be assessed 

· If your practice is not open but an appointment is necessary, you will be advised of the next steps. Your appointment may be at another nearby service. 

Coronavirus vaccine

· Vaccine clinics remain open across south west London, details available here – https://swlondonccg.nhs.uk/covid/vaccination-walk-in-clinics/

· Vaccines are available for: 

· 1st and 2nd doses for people aged 5 years old and over 

· boosters for people aged 16 years old and over, plus at-risk children aged 12 to 15 years old 

· spring boosters for people aged 75 years old and over, plus people aged 12 years old and over with a weakened immune system 

· additional primary doses for people with a severely weakened immune system aged 12 years old and over.

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