This information is for anyone with an urgent eye problem who wants to know where to get advice.
This covers anyone in the Kingston catchment area. If you are outside of this area, we can tell you where you can be seen.
Where to get advice
You cannot attend the Royal Eye Unit face-to-face without an appointment. We no longer have a walk-in casualty service.
If you have an eye problem, get advice from one of the services listed here. Each of these services will be able to tell you if your problem is urgent and needs immediate attention, and what the next steps should be. Choose the option which is most convenient for you.
During the day, weekdays only (except bank holidays)
Use the Urgent Eyecare Service run by participating local opticians (see Contact details, below)
Contact your GP.
Evenings, nights, weekends and bank holidays
Contact NHS 111
Go to your local hospital Emergency Department (A&E).
Most emergency departments do not have eye specialists but can assess your problem and offer advice and treatment.
If necessary, you may be referred to an out-of-hours eye specialist. For patients in the Kingston area, this is at St George’s Hospital. Or if the condition can wait until the next day, you will be asked to contact our Royal Eye Unit helpline (see Contact details, below).
If you are told your condition is urgent, you will be:
given an appointment in our Acute Referral Clinic at Kingston Hospital <tab>or
referred to a hospital with emergency eye care, such as St George’s.
If you live outside the Kingston area you may be redirected to another hospital.
If you are told your condition is not urgent, you will be advised to see your GP, an optometrist (optician) or pharmacist.
Royal Eye Unit helpline for urgent eye problems
020 8934 6799 Monday to Friday 8:30am to 4:30pm (last clinic appointment at 4pm)
Urgent Eyecare Service run by participating local opticians
This service is open to anyone registered with a GP in Southwest London. To find an optician offering this service, ask your local optician, or visit https://primaryeyecare.co.uk/
Please speak to a member of staff before or during your visit to the hospital if you require translation.
Please contact the Patient Experience Team on 020 8934 3850 if you need this information in a different format.
For information accessibility please visit Kingston Hospital AccessAble www.accessable.co.uk/kingston-hospital-nhs-foundation-trust
Visit the hospital website, ask a member of staff, or ring us for details.
Switchboard 020 8546 7711
‘Find Us’ page for maps, transport, registering a blue badge, disabled access
Information, advice and support for patients and relatives (PALS) 020 8934 3993
Please speak to a member of staff before or during your visit to the hospital if you require translation support to access Patient Information. Please ring the phone number on your appointment letter, if you have one.
Request More Information
Please contact the Patient Experience Team on 020 893 3850 if you need this information in a different format.
For detailed information on accessibility at Kingston Hospital visit Kingston Hospital AccessAble (https://www.accessable.co.uk/kingston-hospital-nhs-foundation-trust).
Strictly Necessary Cookies
Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings.
If you disable this cookie, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again.