If you are still unhappy, please write to the Chief Executive at the address in this leaflet.
You can also call the Chief Executive’s Complaints Office on 020 8546 7711, extension 2250 between 9am and 5pm Monday to Friday or email your concerns to: email@example.com
Your complaint will not in any way affect any future treatment you may need.
Comments are welcomed for all users of our services.
The trust aims to ensure the treatment of patient care to all patients, whatever their age, colour, background, nationality, physical or mental disability, race or religion.
It is important that the Trust Board understands issues that are raised at the hospital.
When your complaint is shared with them, they will keep any information private.
If you would like independent support for your complaint (this means help from someone who has no connection with the hospital) you can contact the Independent Health Complaints Advocacy Service (IHCAS).
This is a free service that can help you to make a complaint about the National Health Service (NHS).
For details of your local office please visit www.pohwer.net or call their helpline on 020 3553 5960
If you are a resident of the London Borough Of Richmond upon thames contact Cambridge House on 020 7358 7000 or www.ch1889.org
Patient Advice & Liaison Service (PALS) Direct line: 020 8394 3993 Internal extension: 3993 or 993
Please speak to a member of staff before or during your visit to the hospital if you require translation.
Please contact the Patient Experience Team on 020 8934 3850 if you need this information in a different format.
For information accessibility please visit Kingston Hospital AccessAble www.accessable.co.uk/kingston-hospital-nhs-foundation-trust
Visit the hospital website, ask a member of staff, or ring us for details.
Switchboard 020 8546 7711
‘Find Us’ page for maps, transport, registering a blue badge, disabled access
Information, advice and support for patients and relatives (PALS) 020 8934 3993
Please speak to a member of staff before or during your visit to the hospital if you require translation support to access Patient Information. Please ring the phone number on your appointment letter, if you have one.
Request More Information
Please contact the Patient Experience Team on 020 893 3850 if you need this information in a different format.
For detailed information on accessibility at Kingston Hospital visit Kingston Hospital AccessAble (https://www.accessable.co.uk/kingston-hospital-nhs-foundation-trust).
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