https://kingstonhospital.nhs.uk/information/this-is-about-call-4-concern-c4c
 | Call the Critical Care Outreach Team if: You have ongoing concerns after you have spoken to the ward nurse or doctor. A change in your own or the patient occurs and the healthcare team doesn’t know your concern. Contact us by calling us on the number at the bottom of this leaflet. |
 | If you have a problem about your hospital bed, room, food, parking or any other issues please speak to a member of the ward team. You can also contact the ward nurses to talk about any issues further. |
 | When the Critical Care Outreach team take your call they will need to know: Your name (if you are the patient) or the name of the patient you are worried about. Your ward A brief outline of the problem |
 | After visiting you / the patient, we will contact you and update you on any action taken. The Critical Care Outreach team will talk to the medical team and other healthcare professionals as needed. |
 | Sometimes we are unable to take your call straight away, but you can leave a message with the information above, and a contact number. We will get back to you as soon as possible. |
 | Please do not feel worried that using this system will affect your / the patient’s care in any way. We know that sometimes the patient or a close loved one can see that something is wrong. No one knows your health care needs better than you and your family. |
The Josie King Foundation:
www.josieking.org
This project is supported by Kingston Hospital Charity.
Reg no: 1056510.
For more information and to donate please visit www.khc.org.uk
Critical Care Outreach: 07843 514969
Translate
Please talk to a member of staff before or during your visit to the hospital if you require translation support to access Patient Information. Please ring the phone number on your appointment letter, if you have one.
Accessibility
Please talk to the Patient Experience Team on 020 893 3850 if you need this information in a different format.
Patient Advice and Liaison Services (PALS)
PALS provides information, advice and support to patients and relatives.
Email: khft.pals@nhs.net
Phone: 020 8934 3993 (Monday to Friday 9am to 5pm)
Pastoral and Spiritual Support Service
We offer all backgrounds serving people of all faiths.
Phone the hospital switchboard: 020 8546 7711 and ask for the Duty Chaplain, we are available 24 hours a day 7 days a week
Learning Disability Liaison Service
We support patients and carers to plan a visit, helping to organise changes.
Email: khft.learningdisabilityteam@nhs.net
Phone: 020 8934 6895 (Monday to Friday 9am to 5pm)
| Translate | Please speak to a member of staff before or during your visit to the hospital if you require translation. |
| Accessibility | Please contact the Patient Experience Team on 020 8934 3850 if you need this information in a different format. For information accessibility please visit Kingston Hospital AccessAble www.accessable.co.uk/kingston-hospital-nhs-foundation-trust |
| Support services
www.kingstonhospital.nhs.uk Switchboard 020 8546 7711 |
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Please speak to a member of staff before or during your visit to the hospital if you require translation support to access Patient Information. Please ring the phone number on your appointment letter, if you have one.
Please contact the Patient Experience Team on 020 893 3850 if you need this information in a different format.
For detailed information on accessibility at Kingston Hospital visit Kingston Hospital AccessAble (https://www.accessable.co.uk/kingston-hospital-nhs-foundation-trust).
Visit the hospital website, ask a member of staff, or ring us for details.