This leaflet is for adult patients, families and carers and will tell you about the Call 4 Concern (C4C) service run by the Critical Care Outreach Team.
What is C4C?
Call 4 Concern is a patient safety service for helping patients and families to call for help and advice when they feel worried that the health care team does not know their own or their loved one’s condition.
Patient’s safety isalways important at Kingston Hospital, especially when a patient’s condition gets worse.
C4C is delivered by the Critical Care Outreach Team who are there 24 hours a day to help support ward teams and you.
When to make a C4C call
Call the Critical Care Outreach Team if:
You have ongoing concerns after you have spoken to the ward nurse or doctor.
A change in your own or the patient occurs and the healthcare team doesn’t know your concern.
Contact us by calling us on the number at the bottom of this leaflet.
When not to make a C4C call
If you have a problem about your hospital bed, room, food, parking or any other issues please speak to a member of the ward team.
You can also contact the ward nurses to talk about any issues further.
Answering your call
When the Critical Care Outreach team take your call they will need to know:
Your name (if you are the patient) or the name of the patient you are worried about.
A brief outline of the problem
After visiting you / the patient, we will contact you and update you on any action taken.
The Critical Care Outreach team will talk to the medical team and other healthcare professionals as needed.
Sometimes we are unable to take your call straight away, but you can leave a message with the information above, and a contact number. We will get back to you as soon as possible.
Please do not feel worried that using this system will affect your / the patient’s care in any way.
We know that sometimes the patient or a close loved one can see that something is wrong. No one knows your health care needs better than you and your family.
This project is supported by Kingston Hospital Charity. Reg no: 1056510. For more information and to donate please visit www.khc.org.uk
Critical Care Outreach: 07843 514969
Please talk to a member of staff before or during your visit to the hospital if you require translation support to access Patient Information. Please ring the phone number on your appointment letter, if you have one.
Please talk to the Patient Experience Team on 020 893 3850 if you need this information in a different format.
Patient Advice and Liaison Services (PALS)
PALS provides information, advice and support to patients and relatives.
Please speak to a member of staff before or during your visit to the hospital if you require translation.
Please contact the Patient Experience Team on 020 8934 3850 if you need this information in a different format.
For information accessibility please visit Kingston Hospital AccessAble www.accessable.co.uk/kingston-hospital-nhs-foundation-trust
Visit the hospital website, ask a member of staff, or ring us for details.
Switchboard 020 8546 7711
‘Find Us’ page for maps, transport, registering a blue badge, disabled access
Information, advice and support for patients and relatives (PALS) 020 8934 3993
Please speak to a member of staff before or during your visit to the hospital if you require translation support to access Patient Information. Please ring the phone number on your appointment letter, if you have one.
Request More Information
Please contact the Patient Experience Team on 020 893 3850 if you need this information in a different format.
For detailed information on accessibility at Kingston Hospital visit Kingston Hospital AccessAble (https://www.accessable.co.uk/kingston-hospital-nhs-foundation-trust).
Strictly Necessary Cookies
Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings.
If you disable this cookie, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again.