Patient Information

Audiology services appointments (easy read)


Having ears inspected

Hearing and hearing loss: how to get ready for your appointment

People waiting in clinic
  • This leaflet has been sent to you along with your appointment for the audiology clinic.

  • This document has information about what will happen at your appointment, all about your ears and how to get ready for your visit.

Why have you been sent here?

Talking to GP
  • We have been asked to see you to take a look at your ears and hearing.

  • The reason you have been sent to us is because there is some worry, either from your doctor, yourself or even your family and friends about how well you hear.

Hearing loss signs

Person who can't hear wellHearing loss can develop at any time.

You could start to lose your hearing slowly overtime and it is painless. You may not realise it is happening.

Your friends and family may notice before you do.

Have you noticed any of the following? If so, there is a chance you have a hearing loss

Raising hand to ask questionPeople seem to mumble and do not speak clearly.

People say that I have the TV and radio too loud.

I miss visits to my house or phone calls because I didn’t hear the ring.

I have trouble following conversations in noisy places.

I often do not hear and ask people to say their sentences again.

My friends and family say that I have a hearing problem.

People tell me that I speak loudly.

Knowing your ears

EarIt might be helpful to know a bit more information about your ears.
SingingYour ears turn sound waves in the air into information and send that information to your brain.

This is how we hear things.

Causes of hearing loss

Someone inspecting your earThere are many things that can affect your hearing, such as:
Older peopleGetting older
Set of drumsLong-term exposure to noise
FamilyPassed down through your family
Someone with a coldIllness or infection
medicationsSide-effect of medication
Person who can't hear wellInjury
EarEar wax

Effects of hearing loss

Young and old peopleAs we get older, our hearing gets worse. This usually happens slowly over time.

Hearing loss affects everyone differently.
A person with trouble hearingSome people may struggle to hear if there is a lot of background noise.

Some people may struggle to hear just one person talking.

Everyone is different.
Hearing aidOne of the ways that people manage their hearing problems is through wearing hearing aids.

There are other ways we can improve hearing and talking.

Angry personHearing loss can cause us to feel angry and upset.
Smiling familyTake a look at the boxes below. They show that hearing loss can be a worry for families and friends.

Do you know any of these things? By thinking about your own daily communication it can really help to know where you need the most help with your hearing.

Hearing loss situations

TVMy thoughts:
My husband always says to me to turn the TV down, it gets me down.
Person who is upsetHusband’s thoughts:
The TV is up so loud, she just doesn’t listen and it upsets me.
ChildrenMy thoughts:
Children today don’t speak clearly, they mutter, it makes me so cross.
Grandma and granddaughterGrandchild’s thoughts:
Why doesn’t grandma answer when I ask her a question, it makes me so sad.
On the phoneMy thoughts:
I can’t hear my daughter on the telephone these new mobile phones are not as good as old house phones, it is so hard.
Daughter on phoneDaughter’s thoughts:
It would be good to talk with mum on the phone without repeating myself, it is hard work.
Lonely personMy thoughts:
I may as well not be there, I don’t understand, it is a waste of time to go out just to feel so lonely.
FriendsFriends’ thoughts:
We know she finds it hard with her hearing, so we try to make sure she can see our faces when we are talking.
MusicMy thoughts:
Why do they have to play music in public places? I can never hear how much I’m being asked for in shops and restaurants, it is hard.
Shop assistantShop assistant’s thoughts:
She’s lovely but I wish she would get her hearing sorted, she never gives me the right money and I keep repeating what I am saying.

What will happen at my assessment?

NurseThe hearing nurse will:

Ask you questions about your hearing problems.

Go through your medical history.

Perform an ear assessment.

Talk about and agree on the best options for you. This may be a hearing aid.

Please fill in the ‘yes and no’ questions, and bring along to your first appointment

Hearing history

EarHave you experienced earache in both ears, lasting more than 7 days in the past 90 days before your appointment?YesNo
Person having ear inspectedHave you experienced a history of discharge other than wax from either ear within the last 90 days?YesNo
Person with hands over earsHave you experienced sudden loss or loss of hearing?
(Sudden = within 1 week)
EarHave you experienced more of a rapid loss in your hearing?
(Rapid= over 90 days or less)
Person blowing their noseHave you experienced changes in your hearing loss, other than when you have a cold?YesNo
Person holding one earDo you hear better in one ear than the other?YesNo
Person struggling to hearDo you experience loud noises in a different ear or worse than the other?YesNo
SleepingDo these noises stop you from sleeping at night, or give you anxiety or depression?YesNo
Person walkingIn the last three months, have you had any problems such as dizziness, balance, spinning, swaying (side to side when walking), floating on air and going to one side when walking?YesNo
Person in hospitalHave you ever had a head/ear injury or surgery?YesNo
Person listeningHave you been hearing very loud sounds?YesNo
Pacemaker in chestDo you have a pacemaker?YesNo

How you can get ready for your hearing test (assessment)

Having ears inspectedPlease think about specific times in which you would like to hear better.

Please write them below.
On the phoneFor example, wanting to hear better at the dinner table or wanting to hear better when speaking on the telephone.

ImportantWhat happens in those situations?
Person's earIf you have a lot of earwax and often go to have your ears cleaned, make sure you have them cleaned 2 to 3 weeks before your appointment.
Person with long hairIf you have long hair you may like to bring along a hair band to keep your hair away from your ears during your appointment.
Image of numbered listIt would be helpful if you could bring along a list of any medicines (tablets) you are taking.

More information

RNID logo

Royal National Institute for the Deaf (RNID)
(formerly action on hearing loss)
Telephone: 0808 808 0123 (freephone)
Textphone: 0808 808 9000 (freephone)

Tinnitus UK
Telephone: 0800 018 0527 (free of charge)
Within the UK: 0114 250 9922 national rate
Outside the UK: +44 (0)114 250 9922
Head Office: Ground Floor, Unit 5, Acorn Business Park, Woodseats Close, Sheffield S8 0TB
Email: info@tinnitus.org.uk

Lip reading

To find out about classes in your area, enquire at your local library, adult education centre or write to the Information Officer, The Association of Teachers of Lip reading to Adults.
14 Grange Park, St Arvans, Chepstow NP6 6EA

YouTube logo

Visit youtube.com and search C2 Hear for a series of short videos about hearing aids, hearing loss and communication.

Hearing Link logo

Hearing Link
Hearing Link is here to give you advice, information and support. Please contact our Help Desk by phone.
Telephone: 0300 111 1113
Head Office: 27-28 The Waterfront, Eastbourne, East Sussex BN23 5UZ
Text message: 07526 123255
Email: enquiries@hearinglink.org


Sense logo

Sense (for deafblind people)
Telephone: 0300 330 9256 or 020 7520 0972
Textphone: 0300 330 9256 or 020 7520 0972
Fax: 0300 330 9251
Head Office: 101 Pentonville Road, London N1 9LG
Email: info@sense.org.uk
Website: www.sense.org.uk

Hearing aid

Signia hearing aids

Contact us

Kingston Hospital exterior

Kingston Hospital
Galsworthy Road, Kingston Upon Thames, Surrey KT2 7QB
Audiology Department: 020 8934 6406, option 1
Fax: 020 8934 3380
Email: khft.audiology@nhs.net

Queen Mary's Hospital

Queen Mary’s Hospital
Roehampton Lane, Roehampton SW15 5PN
Audiology Department: 020 8934 6406, option 1
Fax: 020 8934 3380
Email: khft.audiology@nhs.net
Website: www.kingstonhospital.nhs.uk

Dorking Community Hospital

Dorking Community Hospital
Horsham Road, Dorking, Surrey RH4 2AA
Email: khft.aqpaudiology@nhs.net
Telephone: 01483 362 619

Cobham Day Surgery

Cobham Day Surgery Hospital
168 Portsmouth Road, Cobham KT11 1HS
Telephone: 020 8394 6406 option 1
Fax: 020 8934 3380
Email: khft.audiology@nhs.net

Help with translation


Please talk to a member of staff before or during your visit to the hospital if you require translation support to access Patient Information. Please ring the phone number on your appointment letter, if you have one.

wheelchair on ramp


Please talk to the Patient Experience Team on 020 893 3850 if you need this information in a different format.

Image of way to get phone support

Patient Advice and Liaison Services (PALS)

PALS provides information, advice and support to patients and relatives.

Email: khft.pals@nhs.net

Phone: 020 8934 3993 (Monday to Friday 9am to 5pm)

Pastoral and Spiritual Support Service

We offer all backgrounds serving people of all faiths.

Phone the hospital switchboard: 020 8546 7711 and ask for the Duty Chaplain, we are available 24 hours a day 7 days a week

Learning Disability Team

Learning Disability Liaison Service

We support patients and carers to plan a visit, helping to organise changes.

Email: khft.learningdisabilityteam@nhs.net

Phone: 020 8934 6895 (Monday to Friday 9am to 5pm)

Audiology Services - Easy Read Download PDF

Translate Please speak to a member of staff before or during your visit to the hospital if you require translation.
Accessibility Please contact the Patient Experience Team on 020 8934 3850 if you need this information in a different format.
For information accessibility please visit Kingston Hospital AccessAble www.accessable.co.uk/kingston-hospital-nhs-foundation-trust
Support services

Visit the hospital website, ask a member of staff, or ring us for details.


Switchboard 020 8546 7711

  • ‘Find Us’ page for maps, transport, registering a blue badge, disabled access
  • Information, advice and support for patients and relatives (PALS) 020 8934 3993
  • Pastoral and Spiritual Support 020 8546 7711
  • Learning Disability Liaison Team 020 8934 6895
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Please speak to a member of staff before or during your visit to the hospital if you require translation support to access Patient Information. Please ring the phone number on your appointment letter, if you have one.

Request More Information


Please contact the Patient Experience Team on 020 893 3850 if you need this information in a different format.
For detailed information on accessibility at Kingston Hospital visit Kingston Hospital AccessAble (https://www.accessable.co.uk/kingston-hospital-nhs-foundation-trust).

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