Patient Information

Specialist palliative care service


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What is palliative care?

Palliative care is support and advice for people approaching the end of their life, as well as those with life-limiting conditions who are not dying.

We aim to improve the quality of life of patients and their families. Our focus is on comfort and managing symptoms, rather than cure.

The Kingston Hospital Specialist Palliative Care Team is made up of:

  • palliative care specialist nurses
  • doctors in palliative medicine
  • social workers.

What do we do?

The Specialist Palliative Care Team works with other professionals who are involved in your care while you are in hospital. We do not take control over your care.

Our role can include:

  • Advice on pain management.
  • Advice on the management of other symptoms caused by your illness. This could include, for example, nausea, anxiety, depression, fatigue or lack of appetite.
  • Support and information to help you make decisions about the care and treatment you might be offered.
  • Help for you and your family to adjust to the practicalities of living with an advanced or progressive illness.
  • Emotional and spiritual support for you and your family.
    We can also put you in touch with our hospital Chaplaincy, Pastoral and Spiritual Support Service. This service offers a multicultural approach serving people of all faiths and life philosophies.
  • Referring you to other support available in the hospital if you need it (for example, the cancer counselling team).
  • Referring you to local community teams and hospices for ongoing care and support. If you need palliative care once you leave hospital, your local community palliative care team will take over.

How do we get involved?

  • Your doctor or nurse will contact us if they think we can help you.
  • One of our team will be allocated as your palliative care key worker while you are in hospital. Other members of the team will also support you.
  • Your palliative care key worker will visit you to talk about your physical, emotional, social or spiritual needs.
  • We will agree a plan of care with you and the ward team. We will involve any family members or carers as necessary. You can tell your key worker if you want a written copy of this plan of care.
  • While you are in hospital, we will review your care regularly.
  • We will discuss care options that are available to you and what might be available to you as your needs change. We can write an advance care plan that reflects your wishes. We will discuss your care needs with the health and care professionals who will support you when you leave hospital.
  • If you are thinking about organ or tissue donation to help other people, we can discuss this with you.

The specialist palliative care team

The team is available 7 days a week, 9am to 5pm.

Ask your hospital nurse or doctor to contact us if you or your family would like to talk with us.

Or you can leave a message for us on 020 8934 2780

Name of your palliative care key worker

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More information

Kingston Hospital logo
Specialist Palliative Care Team
Chaplaincy, Pastoral and Spiritual Support
Cancer Psychology Support Service
Specialist palliative care service - Kingston Hospital Download PDF


Kingston Hospital Palliative Care Team, 7 days a week, 9 am to 5 pm 020 8934 2780
Kingston Hospital Cancer Counsellors 020 8934 2114
Palliative Care and Cancer Social Worker 020 8943 3280

Translate Please speak to a member of staff before or during your visit to the hospital if you require translation.
Accessibility Please contact the Patient Experience Team on 020 8934 3850 if you need this information in a different format.
For information accessibility please visit Kingston Hospital AccessAble www.accessable.co.uk/kingston-hospital-nhs-foundation-trust
Support services

Visit the hospital website, ask a member of staff, or ring us for details.


Switchboard 020 8546 7711

  • ‘Find Us’ page for maps, transport, registering a blue badge, disabled access
  • Information, advice and support for patients and relatives (PALS) 020 8934 3993
  • Pastoral and Spiritual Support 020 8546 7711
  • Learning Disability Liaison Team 020 8934 6895
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Please speak to a member of staff before or during your visit to the hospital if you require translation support to access Patient Information. Please ring the phone number on your appointment letter, if you have one.

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Please contact the Patient Experience Team on 020 893 3850 if you need this information in a different format.
For detailed information on accessibility at Kingston Hospital visit Kingston Hospital AccessAble (https://www.accessable.co.uk/kingston-hospital-nhs-foundation-trust).

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