Patient Information

Learning Disability Liaison Team


Man holding hospital passport

What is our aim?

Our team works across the hospital to help staff deliver person-centred, flexible care that meets the complex and unique needs of adults (18 years and over) who have a learning disability.

Who do we work with?

We collaborate with staff in the hospital to help them deliver comprehensive care that is tailored to the needs of people with a learning disability.

What does our role involve?

Integrated care

  • We work to help bridge the gap between hospital and community services, ensuring those who know an individual the best have their voices heard.
Lady in wheelchair with carer and nurse

Person centred care

  • We take time to get to know a patient’s specific needs, preferences and communication style
  • We make sure that medical decisions are made collaboratively, involving family and/or carers.


  • We advocate on behalf of the patient and their family and/or carers to ensure their rights are protected
  • We support with mental capacity assessments and best interest meetings.

Education and training

  • We offer training sessions to hospital staff to improve their understanding of learning disabilities and to promote best practice.

How can we help?

  • Our team is made up of professionals with extensive experience in the field of learning disabilities.
  • We approach every case with compassion and empathy and aim to promote a positive experience.
  • We collaborate closely with community learning disability providers to facilitate coordinated transfers of care.

Examples of how we can help

Filling in an easy read document
  • Gather a hospital passport and write up in the medical notes.
  • Telephone a patient, family and/or carer to help them prepare for a visit to an outpatient service or clinic.
  • Carry out a joint mental capacity assessment with ward staff.
  • Help facilitate a best interests meeting regarding serious medical treatment, if this is needed.
  • Support staff with planning for an elective admission where this may be complex.
  • Create easy read information to support a medical conversation.

What else is important?

Reasonable adjustments

People with a learning disability may need ‘reasonable adjustments’ in order to access care and treatment.

Staff should ask patients, families and/or carers what adjustments they need. For example, a longer appointment time or access to quiet areas such as a side room.

Hospital Passports

Hospital passport

People with a learning disability may have a Hospital Passport with them when they come to hospital.

Staff should ask to see it and read it carefully.

You can print a blank Hospital Passport from our hospital website page

How to refer someone to the Learning Disability Liaison Team

Anyone can ask for our help including staff, patients and carers. You can contact us by:

  • telephone
  • email
  • an e-referral on the hospital system (staff only)

See the Contacts section of this leaflet.

Learning Disability Team information Download PDF


Learning Disability Liaison Team, Monday to Thursday 9 am to 5 pm, Friday 9 am to 12.45 pm 020 8934 6895

Translate Please speak to a member of staff before or during your visit to the hospital if you require translation.
Accessibility Please contact the Patient Experience Team on 020 8934 3850 if you need this information in a different format.
For information accessibility please visit Kingston Hospital AccessAble www.accessable.co.uk/kingston-hospital-nhs-foundation-trust
Support services

Visit the hospital website, ask a member of staff, or ring us for details.


Switchboard 020 8546 7711

  • ‘Find Us’ page for maps, transport, registering a blue badge, disabled access
  • Information, advice and support for patients and relatives (PALS) 020 8934 3993
  • Pastoral and Spiritual Support 020 8546 7711
  • Learning Disability Liaison Team 020 8934 6895
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Please speak to a member of staff before or during your visit to the hospital if you require translation support to access Patient Information. Please ring the phone number on your appointment letter, if you have one.

Request More Information


Please contact the Patient Experience Team on 020 893 3850 if you need this information in a different format.
For detailed information on accessibility at Kingston Hospital visit Kingston Hospital AccessAble (https://www.accessable.co.uk/kingston-hospital-nhs-foundation-trust).

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