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Patient Information

Hospital prescriptions for endocrine patients

https://kingstonhospital.nhs.uk/information/hospital-prescriptions-for-endocrine-patients

This information is for endocrine patients who collect their hospital prescriptions from Boots pharmacy.

Endocrine prescriptions

Some endocrine prescriptions can only be issued by an endocrine healthcare professional at Kingston Hospital.  In these cases, your GP cannot issue a repeat prescription. 

When will my hospital prescription be renewed?

If you are an endocrine patient, the Kingston Hospital endocrine team will see you as necessary based on your clinical needs.  Your appointments may not always coincide with the time for the renewal of your prescription. 

The maximum frequency we can issue you a new hospital prescription is every 6 months. In some cases your clinician may decide to prescribe for a shorter duration.

The clinician will send your prescription electronically to the Boots pharmacy in Kingston Hospital. To collect your prescription, first go to the counter to get a numbered ticket. The pharmacy screen in the Outpatient waiting area will tell you when your medicines are ready and you can then collect them from the pharmacy counter.

How often do I need to collect my medicines from Boots?

You can only be given endocrine medicines for 2 months at a time.  This means that, during the 6 month period covered by your prescription, you will need to collect a new batch of medicines on 3 separate occasions. 

In cases where a prescription has been issued for 6 months and you are collecting your next batch, remember it takes at least 3 working days for the pharmacy to get them ready.

At least 3 working days before you need them, order your next batch of medicines from Kingston Hospital Boots pharmacy.
020 8934 2974

Tell the Kingston Hospital Boots pharmacy if you prefer to collect your medicines from a different branch of Boots. They can send them to one of the branches in the list below. 

Which branch of Boots can you send my medicines to?

We can only send your medicines to the Boots branches listed here.

Boots pharmacy branchCollect your medicines on the days and times listed below for each branch
Kingston HospitalMonday to Friday, 9 am to 5 pm
Weekend and bank holidays, 10 am to 1 pm
EpsomThursday 9.30am to 1pm
EsherTuesday and Thursday 9.30am to 1pm
HamptonTuesday and Thursday 9.30am to 1pm
LeatherheadTuesday 9.30am to 1pm
New MaldenTuesday and Thursday 1pm to 5.30pm
PutneyMonday and Friday 1pm to 5.30pm
RichmondMonday and Wednesday 9.30am to 1pm
SurbitonTuesday and Thursday 1pm to 5.30pm
SuttonFriday 9.30am to 5.30pm
TeddingtonMonday, Wednesday and Friday 9.30am to 1pm
TolworthMonday and Friday 9.30am to 1pm
Kingston Union Street Wednesday 9.30am to 1pm
WaltonWednesday and Friday 1pm to 5.30pm
WimbledonMonday and Wednesday 1pm to 5.30pm
Opening times vary. Some branches open from 8.30am and do not close until 6.30pm.

How long does it take Kingston Hospital Boots pharmacy to send medicines to another branch?

Call the Kingston Hospital Boots pharmacy on 020 8934 2974 if you want to check when your medicines were sent to another Boots branch. 

When do I need to collect my medicines from Boots?

You need to collect your batch of medicines within 3 weeks from the the order date.  If you do not collect them within this time, they will be returned to the supplier.

How often will I have a clinic appointment?

When you have your first clinic appointment with the endocrine team, they will discuss with you the date of your next clinic appointment.  It will depend on your clinical needs. They will confirm the date of your next appointment in writing or via the patient portal.

What happens after my clinic appointment?

  • After your endocrine clinic appointment, we will send a letter electronically to your GP within 4 weeks. You will also receive a copy.
  • Sometimes clinic letters may be delayed while we are waiting for test results.
  • Your clinic letter explains what was discussed and agreed at your clinic appointment.  It gives you information on the medicines that have been prescribed for you.
  • Some prescriptions are ‘hospital only’ which means you must collect them from the Kingston Hospital Boots pharmacy.
  • Apart from specific hospital only medicines (which will be mentioned to you at the clinic), other prescriptions can be issued by your GP as repeat prescriptions. Your clinic letter will explain which kind of prescription is issued for you.
  • Check your clinic letter carefully so you know whether to collect your medicines from the Kingston Hospital branch of Boots or whether your GP can issue your prescription.

Always wait until your clinic letter has arrived.  Our administrative staff cannot give out prescription information, nor can we give out blood results or discuss blood results over the phone.

What if I am running out of my medicine?

Contact the hospital if:

  • You are within 4 weeks of your last batch of medicines running out (and you have used all 3 batches of a 6 month prescription) and you do not have a hospital appointment before they run out.
Email the hospital on khn-tr.endocrinologyanddiabetes@nhs.net or use this QR code.

We will try to respond to your email within 2 weeks. 

From the time you request your repeat prescription, we will issue your prescription within 4 weeks. 

If you email the hospital, remember to include your date of birth and NHS number or hospital Medical Record Number (MRN) which you can find at the top of your hospital letters. 

If you email the hospital, remember to tell us which branch of Boots you want us to send your medicines to.

Due to the high number of calls we receive, we prefer to hear from you by email.

If you do not have access to the internet or email, ring us on 020 8934 6156 option 1.Phone icon

If you need immediate help, contact your GP, call 111 or go to your nearest Emergency Department (A&E).

Hospital prescriptions for endocrine patients - Kingston Hospital Download PDF


Contacts

Kingston Hospital Endocrinology and Diabetes. Allow up to 2 weeks to respond to your email
khn-tr.endocrinologyanddiabetes@nhs.net

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For information accessibility please visit Kingston Hospital AccessAble www.accessable.co.uk/kingston-hospital-nhs-foundation-trust
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Accessibility

Please contact the Patient Experience Team on 020 893 3850 if you need this information in a different format.
For detailed information on accessibility at Kingston Hospital visit Kingston Hospital AccessAble (https://www.accessable.co.uk/kingston-hospital-nhs-foundation-trust).


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