logo

Patient Information

Hospital prescriptions for endocrine patients

https://kingstonhospital.nhs.uk/information/hospital-prescriptions-for-endocrine-patients

This information is for endocrine patients who collect their hospital prescriptions from Boots pharmacy.

Endocrine prescriptions

Endocrine prescriptions can only be issued by an endocrine healthcare professional at Kingston Hospital.  Your GP cannot issue it as a repeat prescription. 

When will my hospital prescription be renewed?

If you are an endocrine patient, the Kingston Hospital endocrine team will see you twice a year.  After they have seen you, they will issue your hospital prescription.  This means they will issue you a new hospital prescription every 6 months. 

They will send your prescription electronically to the Boots pharmacy in Kingston Hospital. To collect your prescription, first go to the counter to get a numbered ticket. The pharmacy screen in the Outpatient waiting area will tell you when your medicines are ready and you can then collect them from the pharmacy counter.

How often do I need to collect my medicines from Boots?

You can only be given endocrine medicines for 2 months at a time.  This means that, during the 6 month period covered by your prescription, you will need to collect a new batch of medicines on 3 separate occasions. 

At least 3 working days before you need them, order your next batch of medicines from Kingston Hospital Boots pharmacy.
020 8934 2974

Tell the Kingston Hospital Boots pharmacy if you prefer to collect your medicines from a different branch of Boots. They can send them to one of the branches in the list below. 

  

Which branch of Boots can you send my medicines to?

We can only send your medicines to the Boots branches listed here.

Boots pharmacy branchCollect your medicines on the days and times listed below for each branch
Kingston HospitalMonday to Friday, 9 am to 5 pm
Weekend and bank holidays, 10 am to 1 pm
EpsomThursday 9.30am to 1pm
EsherTuesday and Thursday 9.30am to 1pm
HamptonTuesday and Thursday 9.30am to 1pm
LeatherheadTuesday 9.30am to 1pm
New MaldenTuesday and Thursday 1pm to 5.30pm
PutneyMonday and Friday 1pm to 5.30pm
RichmondMonday and Wednesday 9.30am to 1pm
SurbitonTuesday and Thursday 1pm to 5.30pm
SuttonFriday 9.30am to 5.30pm
TeddingtonMonday, Wednesday and Friday 9.30am to 1pm
TolworthMonday and Friday 9.30am to 1pm
Kingston Union Street Wednesday 9.30am to 1pm
WaltonWednesday and Friday 1pm to 5.30pm
WimbledonMonday and Wednesday 1pm to 5.30pm
Opening times vary. Some branches open from 8.30am and do not close until 6.30pm.

How long does it take Kingston Hospital Boots pharmacy to send medicines to another branch?

Call the Kingston Hospital Boots pharmacy on 020 8934 2974 if you want to check when your medicines were sent to another Boots branch. 

When do I need to collect my medicines from Boots?

You need to collect your batch of medicines within 3 weeks from the the order date.  If you do not collect them within this time, they will be returned to the supplier.

How often will I have a clinic appointment?

When you have your first clinic appointment with the endocrine team, they will let you know the date of your next clinic appointment.  Your appointments will be every 6 months.

What happens after my clinic appointment?

  • After your endocrine clinic appointment, a letter will be sent electronically to your GP within 4 weeks. You will also receive a copy.
  • Sometimes clinic letters may be delayed while we are waiting for test results. If this happens you will wait longer than 4 weeks.
  • Your clinic letter explains what was discussed and agreed at your clinic appointment.  It gives you information on the medicines that have been prescribed for you.
  • Your clinic letter will explain which kind of prescription is issued for you. Some prescriptions are ‘hospital only’ which means you must collect your prescription from the Kingston Hospital Boots pharmacy. Other prescriptions can be issued by your GP as repeat prescriptions.
  • Check your clinic letter carefully. It will explain which kind of prescription is issued for you.

Always wait until your clinic letter has arrived.  Kingston Hospital cannot give out prescription information, nor can we give out blood results or discuss blood results, over the phone.

What if I am running out of my medicine?

Contact the hospital if:

  • You are within 4 weeks of your 6 months of medicines running out (and you have already finished the 3rd batch) and you do not have an appointment at hospital before they run out.
Email the hospital on khn-tr.endocrinologyanddiabetes@nhs.net or use this QR code.

This request service is email only (you cannot telephone to order a new prescription).

If you email the hospital, remember to include your date of birth and NHS number or hospital Medical Record Number (MRN) which you can find at the top of your hospital letters. 

If you email the hospital, remember to tell us which branch of Boots you want us to send your medicines to.

We will respond to your email within 2 weeks.  We will issue your prescription within 4 weeks.  We will let you know when your medicines are ready for collection.

If you need immediate help, contact your GP, call 111 or go to your nearest Emergency Department (A&E).

Hospital prescriptions for endocrine patients - Kingston Hospital Download PDF


Contacts

Kingston Hospital Endocrinology and Diabetes. Allow up to 2 weeks to respond to your email
khn-tr.endocrinologyanddiabetes@nhs.net

Translate Please speak to a member of staff before or during your visit to the hospital if you require translation.
Accessibility Please contact the Patient Experience Team on 020 8934 3850 if you need this information in a different format.
For information accessibility please visit Kingston Hospital AccessAble www.accessable.co.uk/kingston-hospital-nhs-foundation-trust
Support services

Visit the hospital website, ask a member of staff, or ring us for details.

www.kingstonhospital.nhs.uk

Switchboard 020 8546 7711

  • ‘Find Us’ page for maps, transport, registering a blue badge, disabled access
  • Information, advice and support for patients and relatives (PALS) 020 8934 3993
  • Pastoral and Spiritual Support 020 8546 7711
  • Learning Disability Liaison Team 020 8934 6895
Print - Standard Size Print - Large Size

Translate

Please speak to a member of staff before or during your visit to the hospital if you require translation support to access Patient Information. Please ring the phone number on your appointment letter, if you have one.

Request More Information

Accessibility

Please contact the Patient Experience Team on 020 893 3850 if you need this information in a different format.
For detailed information on accessibility at Kingston Hospital visit Kingston Hospital AccessAble (https://www.accessable.co.uk/kingston-hospital-nhs-foundation-trust).


Tell us how we are doing we'd love to have your opinion