Patient Information

Homecare Medicines Service


Graphic of medicine delivery

This gives information for anyone who is thinking of using the Homecare Medicines Service.

What is the Homecare Medicines Service?

The Homecare Medicines Service delivers hospital prescribed medicines directly to your home or another appropriate location (for example your workplace).

The service may also include:

  • delivery of other items such as dressings, needles, and syringes
  • delivery of equipment such as a pump or a fridge
  • nurse home visits to train you how to give yourself your own medicine
  • regular visits from nurses who can give you your medicine.

Your hospital team is still fully responsible for the clinical aspects of your treatment. They will keep your GP up to date with any changes to your care.

How can the Homecare Medicines Service help me?

The service makes your life easier and gives you control over your supply of hospital medicines.

It can help you in the following ways.

  • You can organise delivery of your medicines to suit your own needs.
  • You won’t need to wait in the hospital pharmacy queue or travel back to hospital to collect your medicines.
  • Your clinical team can make automatic repeat prescriptions for you.
  • Nurses can visit you at home rather than in hospital.

How will my medicines be delivered?

  • Your homecare company will contact you directly by phone or email, or via a mobile phone app, to arrange delivery.
  • A homecare van delivery driver will bring your medicines to your home.
  • You can arrange to have your medicines delivered to a different address (for example, your place of work or the house of a friend or relative).
  • The delivery driver will carry official identification which you can ask to see.
  • You, or someone you know, will always need to sign for your medicine delivery. This means there is an official record showing that your medicines arrived safely.

What do I need to remember when I sign up for the service?

If you sign up for the service, make sure you do the following.

Continue to attend your routine clinic appointments, blood tests, or GP check ups.
Make sure the hospital and homecare service has your correct contact details (phone number, and email address if you have one).
Make sure someone is available at the delivery place to accept deliveries.
Make sure you are at home when a homecare nurse is booked to visit you (if you have a homecare nurse).
Tell your homecare provider if you need to make any changes to your delivery date or nurse visit.
Keep your medicines stored correctly. Let your hospital team know if anything is stored the wrong way.
Check your delivery each time it arrives.  Tell your homecare provider if there is anything missing or if the wrong item has been delivered.

More information

You can find more information in the Welcome Pack given to you by your homecare provider. It includes details on how the service works and what to do if you experience any problems.

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Homecare Medicines Service - Kingston Hospital Download PDF


Contact your homecare company if you have questions.

Translate Please speak to a member of staff before or during your visit to the hospital if you require translation.
Accessibility Please contact the Patient Experience Team on 020 8934 3850 if you need this information in a different format.
For information accessibility please visit Kingston Hospital AccessAble www.accessable.co.uk/kingston-hospital-nhs-foundation-trust
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Please speak to a member of staff before or during your visit to the hospital if you require translation support to access Patient Information. Please ring the phone number on your appointment letter, if you have one.

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Please contact the Patient Experience Team on 020 893 3850 if you need this information in a different format.
For detailed information on accessibility at Kingston Hospital visit Kingston Hospital AccessAble (https://www.accessable.co.uk/kingston-hospital-nhs-foundation-trust).

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