Patient Information

Haematology (blood) cancer: information and support


This gives you information on the role and contact details for your haematology Clinical Nurse Specialist (CNS).

You have been referred to the CNS because your doctor suspects or has found that you have a cancer diagnosis.

The CNS will be your main point of contact throughout your diagnosis and treatment.

How can I contact my CNS?

Your Clinical Nurse Specialist
Direct line: 020 8934 2999. Monday to Friday, 9 am to 5 pm.

24-hour Emergency Advice Service
Out of hours, call the Kingston Hospital switchboard on 020 8546 7711
and ask for the on-call Consultant Haematologist.

How can my CNS help me?

Your CNS can help by:

  • giving you written information and explaining things so you and your family understand your diagnosis and care
  • offering advice on dealing with problems caused by your diagnosis or treatment
  • listening and giving emotional or practical support
  • offering information about services and other organisations
  • talking about your diagnosis and care with other health and social care professionals, for example a dietician or social worker.

How do we decide what treatment to offer you?

In line with national guidelines, decisions on the best way to treat your disease will involve a range of specialists meeting together to discuss treatment options. This is called a Multi Disciplinary Team (MDT) meeting.

At these MDT meetings, the specialists in haematology cancer will review your diagnosis and your scans and test results.

Your CNS is at all MDT meetings to represent your views and to feed back the discussion to you if you want them to.

When the team has gathered all the necessary information, which can sometimes take time, they will discuss your case to plan your best treatment options.

This plan will be discussed and agreed with you at your next clinic appointment.

What type of specialists make up the haematology cancer MDT?

HaematologistA doctor who is expert in treating haematological cancers
Clinical oncologistA doctor who specialises in treating cancer with radiotherapy, chemotherapy and other cancer drugs
PharmacistAn expert who provides specialist advice on medications and treatment
RadiologistA doctor who performs investigations including X-rays and ultrasounds
HistopathologistA doctor who examines patient samples and specimens
CNSA clinical nurse specialist who represents your views at the MDT
MDT coordinator A clinician who makes sure MDT meetings take place when needed
Kingston Hospital provides support and information services. These include counselling, complementary therapies and a variety of workshops for cancer patients and their carers. See Contacts section or use the QR code.Kingston Hospital general cancer services QR code

Language translation

If you need help with language translation, email the Haematology department and they will arrange this for you. See under More information below.

Translated information is available in some languages from:

Macmillan Cancer Support

Cancer Research UK

More information

Information about Kingston Hospital Haematology Cancer department

Macmillan: general advice on cancer support services offered nationwide
0808 800 0000 (freephone). Seven days a week, 8 am to 8 pm

Macmillan: advice on benefits and financial support
Tel: 020 7042 0332, Monday to Friday, 9.30 am to 5 pm (excl public holidays)

Cancer Research UK
0808 800 4040 (freephone). Monday to Friday, 9am to 5pm

Maggie’s Cancer Charity
Tel: 0300 123 1801

Blood Cancer UK
0808 208 0888 (freephone)

Leukaemia Care
Tel: 0808 801 0444. Monday to Friday, 9 am to 5pm; Thursday and Friday
evenings, 7 pm to 10 pm

CLL Support: support for Chronic Lymphocytic Leukaemia (CLL) patients
Tel: 0800 977 4396
Lymphoma Action
Tel: 0808 808 5555. Monday to Friday, 10 am to 3 pm
Myeloma UK: advice from patients with blood cancer arising from plasma cells
0800 980 3332 (freephone)

Cancer Wellbeing London: health and wellbeing events in your area

Willow Tree Foundation

Cancer Care Map: find cancer support services near you

MPN Voice: support for patients with myeloproliferative neoplasms (MPNs)

Haematology (blood) cancer_ information and support - Kingston Hospital Download PDF


Haematology Department secretaries. Monday to Friday, 9 am to 4 pm 020 8934 2321 opt 2.
Haematology Day Care Unit reception. Monday to Friday 9 am to 4 pm 020 8546 7711 ext 6952
Haematology Day Care Unit nursing station. Monday to Friday, 9 am to 5 pm 020 8934 2999
Kingston Hospital Macmillan Cancer Information and Support Service, Monday to Friday 9 am to 5 pm 020 8973 5001
Kingston Hospital Cancer Counselling Service, Monday to Friday 9am to 5pm 020 8934 2114

Translate Please speak to a member of staff before or during your visit to the hospital if you require translation.
Accessibility Please contact the Patient Experience Team on 020 8934 3850 if you need this information in a different format.
For information accessibility please visit Kingston Hospital AccessAble www.accessable.co.uk/kingston-hospital-nhs-foundation-trust
Support services

Visit the hospital website, ask a member of staff, or ring us for details.


Switchboard 020 8546 7711

  • ‘Find Us’ page for maps, transport, registering a blue badge, disabled access
  • Information, advice and support for patients and relatives (PALS) 020 8934 3993
  • Pastoral and Spiritual Support 020 8546 7711
  • Learning Disability Liaison Team 020 8934 6895
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Please speak to a member of staff before or during your visit to the hospital if you require translation support to access Patient Information. Please ring the phone number on your appointment letter, if you have one.

Request More Information


Please contact the Patient Experience Team on 020 893 3850 if you need this information in a different format.
For detailed information on accessibility at Kingston Hospital visit Kingston Hospital AccessAble (https://www.accessable.co.uk/kingston-hospital-nhs-foundation-trust).

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