https://kingstonhospital.nhs.uk/information/call-4-concern
This leaflet is for adult patients, families and carers and explains the Call 4 Concern (C4C) service run by the Critical Care Outreach team.
Call 4 Concern© is a patient safety service enabling patients and families to call for immediate help and advice when they feel concerned that the health care team has not recognised their own or their loved one’s changing condition.
Patient Safety is a high priority in Kingston Hospital, especially when a patient’s condition worsens.
C4C is delivered by the Critical Care Outreach team who are available 24 hours a day to help support ward teams and you.
Call 4 Concern© is a patient safety service enabling patients and families to call for immediate help and advice when they feel concerned that the health care team has not recognised their own or their loved one’s changing condition.
Patient Safety is a high priority in Kingston Hospital, especially when a patient’s condition worsens.
C4C is delivered by the Critical Care Outreach team who are available 24 hours a day to help support ward teams and you.
Call the Critical Care Outreach team if:
Contact us by calling the number at the bottom of this leaflet.
When the Critical Care Outreach team receive your call, they will need to know:
After visiting you / the patient, we will contact you and update you on any action taken. The Critical Care Outreach team will liaise with the medical team and other healthcare professionals as needed.
Sometimes, we are unable to take your call immediately, but you can leave a message providing the information as stated above, and a contact number. We will get back to you as soon as possible.
Please do not feel concerned that using this system will negatively affect your / the patient’s care in any way. We recognise that sometimes the patient or a close loved one can see that something is wrong. No one knows your health care needs better than you and your family.
The Josie King Foundation: www.josieking.org
Service model adapted from the Royal Berkshire Hospital.
| Critical Care Outreach | 07843 514969 |
Please speak to a member of staff before or during your visit to the hospital if you require translation support to access Patient Information. Please ring the phone number on your appointment letter, if you have one.
Please contact the Patient Experience Team on 020 893 3850 if you need this information in a different format.
