Patient Safety is a high priority in Kingston Hospital, especially when a patient’s condition worsens.
C4C is delivered by the Critical Care Outreach team who are available 24 hours a day to help support ward teams and you.
When to make a C4C call
Call the Critical Care Outreach team if:
You have ongoing concerns after you have spoken to the ward nurse or doctor
A noticeable change in your own or the patient occurs and the healthcare team is not recognising your concern.
Contact us by calling the number at the bottom of this leaflet.
When not to make a C4C call
If you have a problem regarding your hospital bed, room, food, parking or any other general issues please speak to a member of the ward team or ask for the Nurse in Charge
You can also contact the ward Matron to discuss any issues further.
Responding to your call
When the Critical Care Outreach team receive your call, they will need to know:
Your name (if you are the patient) or the name of the patient you are concerned about
A brief description of the problem.
After visiting you / the patient, we will contact you and update you on any action taken. The Critical Care Outreach team will liaise with the medical team and other healthcare professionals as needed.
Sometimes, we are unable to take your call immediately, but you can leave a message providing the information as stated above, and a contact number. We will get back to you as soon as possible.
Please do not feel concerned that using this system will negatively affect your / the patient’s care in any way. We recognise that sometimes the patient or a close loved one can see that something is wrong. No one knows your health care needs better than you and your family.
Please speak to a member of staff before or during your visit to the hospital if you require translation support to access Patient Information. Please ring the phone number on your appointment letter, if you have one.
Request More Information
Please contact the Patient Experience Team on 020 893 3850 if you need this information in a different format.
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