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Patient Information

Call 4 Concern

https://kingstonhospital.nhs.uk/information/call-4-concern

Critical Care Outreach Team

Are you concerned about a patient’s condition?

This leaflet is for adult patients, families and carers and explains the Call 4 Concern (C4C) service run by the Critical Care Outreach team.

What is C4C?

Call 4 Concern© is a patient safety service enabling patients and families to call for immediate help and advice when they feel concerned that the health care team has not recognised their own or their loved one’s changing condition.

Patient Safety is a high priority in Kingston Hospital, especially when a patient’s condition worsens.

C4C is delivered by the Critical Care Outreach team who are available 24 hours a day to help support ward teams and you.

What is C4C?

Call 4 Concern© is a patient safety service enabling patients and families to call for immediate help and advice when they feel concerned that the health care team has not recognised their own or their loved one’s changing condition.

Patient Safety is a high priority in Kingston Hospital, especially when a patient’s condition worsens.

C4C is delivered by the Critical Care Outreach team who are available 24 hours a day to help support ward teams and you.

When to make a C4C call

Call the Critical Care Outreach team if:

  • You have ongoing concerns after you have spoken to the ward nurse or doctor
  • A noticeable change in your own or the patient occurs and the healthcare team is not recognising your concern.

Contact us by calling the number at the bottom of this leaflet.

When not to make a C4C call

  • If you have a problem regarding your hospital bed, room, food, parking or any other general issues please speak to a member of the ward team or ask for the Nurse in Charge
  • You can also contact the ward Matron to discuss any issues further.

Responding to your call

When the Critical Care Outreach team receive your call, they will need to know:

  • Your name (if you are the patient) or the name of the patient you are concerned about
  • The ward
  • A brief description of the problem.

After visiting you / the patient, we will contact you and update you on any action taken. The Critical Care Outreach team will liaise with the medical team and other healthcare professionals as needed.

Sometimes, we are unable to take your call immediately, but you can leave a message providing the information as stated above, and a contact number. We will get back to you as soon as possible.

Please do not feel concerned that using this system will negatively affect your / the patient’s care in any way. We recognise that sometimes the patient or a close loved one can see that something is wrong. No one knows your health care needs better than you and your family.

Further information

The Josie King Foundation: www.josieking.org

This project is supported by Kingston Hospital Charity. Reg no: 1056510. For more information and to donate please visit www.khc.org.uk

Acknowledgements

Service model adapted from the Royal Berkshire Hospital.

Contacts for questions or more information

Critical Care Outreach 07843 514969


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Please contact the Patient Experience Team on 020 893 3850 if you need this information in a different format.


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