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Patient Information

Call 4 Concern

https://kingstonhospital.nhs.uk/information/call-4-concern-2

Are you concerned about a patient’s condition?

Asking for a second opinion

This leaflet is for patients, families and carers and explains the Call 4 Concern (C4C) service.

What is Call 4 Concern?

Call 4 Concern© (C4C) is a patient safety service enabling patients and families to call for immediate help and advice when they feel concerned that the health care team has not recognised their own or their loved one’s changing condition and they are becoming sicker.

C4C gives patients the right to ask for and receive a second opinion.

Patient Safety is a high priority in Kingston Hospital, especially when a patient’s condition worsens.

C4C is delivered by designated teams who are available 24 hours a day to help support ward teams and you.

When to call C4C green tick

Call the designated team if:

  • you have ongoing concerns after you have spoken to the ward nurse or doctor
  • a noticeable change in your own or the patient occurs and the healthcare team is not recognising your concern.

When not to call C4C red cross

Do not call C4C if:

  • you have a problem regarding your hospital bed, room, food, parking
  • you have any other general issues.

For these concerns, speak to a member of the ward team or ask for the Nurse in Charge.

You can also contact the ward Matron to discuss any issues further.

Responding to your call

When the designated team receives your call, they will need to know:

  • the patient’s name
  • the ward the patient is on
  • a brief description of the problem.

After visiting you/the patient, we will contact you and update you on any action taken. The designated team will liaise with your medical team and other healthcare professionals as needed.

Sometimes, we are unable to take your call immediately, but you can leave a message providing the information as stated above, and a contact number. We will get back to you as soon as possible.

Please do not feel concerned that using this system will negatively affect your / the patient’s care in any way. We recognise that sometimes the patient or a close loved one can see that something is wrong. No one knows your health care needs better than you and your family.

Further information

NHS England logo NHS England information about Martha’s Rule
www.england.nhs.uk/patient-safety/marthas-rule/
QR code Martha's Rule
Call 4 Concern - Kingston Hospital Download PDF


Contacts

C4C (24 hours a day, 7 days a week) 07834 514969

Translate Please speak to a member of staff before or during your visit to the hospital if you require translation.
Accessibility Please contact the Patient Experience Team on 020 8934 3850 if you need this information in a different format.
For information accessibility please visit Kingston Hospital AccessAble www.accessable.co.uk/kingston-hospital-nhs-foundation-trust
Support services

Visit the hospital website, ask a member of staff, or ring us for details.

www.kingstonhospital.nhs.uk

Switchboard 020 8546 7711

  • ‘Find Us’ page for maps, transport, registering a blue badge, disabled access
  • Information, advice and support for patients and relatives (PALS) 020 8934 3993
  • Pastoral and Spiritual Support 020 8546 7711
  • Learning Disability Liaison Team 020 8934 6895
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Translate

Please speak to a member of staff before or during your visit to the hospital if you require translation support to access Patient Information. Please ring the phone number on your appointment letter, if you have one.

Request More Information

Accessibility

Please contact the Patient Experience Team on 020 893 3850 if you need this information in a different format.
For detailed information on accessibility at Kingston Hospital visit Kingston Hospital AccessAble (https://www.accessable.co.uk/kingston-hospital-nhs-foundation-trust).


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