How to Refer

All urgent and routine referrals to consultant led outpatient services should be made electronically via e-Referral (eRS)

From 1st October all cancer 2WW referrals can also be made via e-Referral

 Diagnostic testing can be requested via Ordercomms.

Exemptions/Exceptions to e-Referral:

The following Same Day or Rapid Assessment services are exempt from e-Referral and should continue to be referred to in the normal way:

  • Termination of pregnancy services
  • Rapid access paediatric clinics
  • Early pregnancy services
  • DVT clinics
  • # Clinic
  • TIA clinics
  • Referrals to the Emergency Department or Ophthalmology Emergency Department.
  • Medical Emergency Referrals to Same Day Ambulatory Care service.
  • Sudden onset hearing loss for ENT (these must be seen within 48 hours)
  • Facial trauma/swelling for ENT and Oral & Maxillofacial surgery (these must be seen within 72 hours)
  • Acute otitis externa for ENT (these must be seen within 72 hours)
  • Acute drug irruptions for Dermatology (these must be seen within 1/2 weeks)

Two Week Wait

From Monday 1st October 2018, cancer 2WW referrals will ‘go live’ on e-Referral at Kingston Hospital NHS Foundation Trust.

This means the normal dedicated email inbox for receipt of cancer referrals will be closed, and we are asking all GPs to use eRS to make 2WW referrals.

Over half of the existing 2WW services will be directly bookable on e-Referral.

For those services where there may be a diagnostic as the first appointment (e.g. gynaecology or Upper GI), you must still make the referral on eRS, but there will be no directly bookable capacity to view and you will be asked to click ‘defer to provider’. This means the referral will be sent automatically to the specialty admin teams at the hospital, who will arrange directly with the patient the details of their first appointment (e.g. ultrasound or CT for example). Over the course of October, we will be putting more directly bookable capacity on eRS, and we will be phasing out the use of ‘defer to provider’ for 2WW. However for the moment, if you press that option when there is no capacity, your referral will be received by us.

Emergency referrals

Ambulatory Emergency Care


Gynaecology Ultrasound Referral Guidelines

GP Queries


This is for any GP to raise a query with regards to administration/operations or clinical issue. The email will be forwarded to the relevant department and they will be responding to the GP directly. If there is anything that can be addressed centrally, we will respond to that email from the central office.

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