Ambulatory Emergency Care – Primary Care Referral Information
The Ambulatory Care service provides an improved service that allows patients to receive timely assessment for a range of conditions. By providing a direct link with the GP it enhances the patient experience by improving efficiency and direct access to medical staff and investigations. The AEC Unit is run by the Consultant Acute Care Physicians (ACP) who oversea a team comprised of Acute Medicine medical trainess and two Advanced Nurse Practitioners (ANPs). The service has a number of established treatment pathways for the investigation and management of:
The AEC Unit is open Monday to Friday 10am to 6pm. Patients ideally need to arrive prior to 4pm in order to allow time for assessment, but may need to come back the following day in order to complete all investigations and assessments. Multiple attendances within the same clinical episode only generate a single tariff.
If you would like to discuss potential AEC patients or indeed ANY patient with an ACP please call 07715 808 241, please fill in an AMB score sheet prior to phoning. This phone is carried from 7am to 1am 7 days a week by a Consultant. The service has no answerphone element so if the phone is engaged please call again after a couple of minutes or phone switchboard on 020 8546 7711 and ask to be put on hold for the GP phone.
The AMB Score (click here, on page 2) will help guide you as to the suitability of your patients for the AEC, but if in doubt or if the patient’s score is border-line simply phone and there will always be someone happy to discuss the case with you.
Referral for Acute Physician Review
This service enables GPs or any community-based provider to refer any medical patient for assessment, diagnosis and treatment by a Consultant ACP, bypassing the Emergency Department so patients can be seen directly within the Medical Acute Assessment Unit (AAU). Please call the same number as the AEC to discuss the case even if the patient does not fit neatly into any pre-existing treatment pathway.
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