Our Supporter Pledge

We need your help to ensure Kingston Hospital is the best it can be, which is why you and all our supporters are so important to us.  When you decide to support us, in return we make a commitment to you.

We value your support

We seek to acknowledge and send thanks for all donations in a timely manner, unless you tell us otherwise.  Our aim is to treat all our supporters with the highest level of care and respect.

We will keep you updated on our work and key developments at the hospital

We’ll keep you informed about how charitable donations are making a difference, as well as sharing news about Kingston Hospital, unless you ask us not to contact you.  We will respect your wishes, so if you decide you would like to change the way that we communicate with you, please just let us know.

We are committed to high standards

We will adhere to the Code of Fundraising Practice set by the Fundraising Regulator.  We will comply with charity and fundraising law. We will be honest and will not exaggerate.

We will not pass on your data

We will keep your personal information secure.  We will never sell your information to third parties or share it with any other charities for their own purposes. Full details on how we process personal data is set out in our Privacy Policy.

We are accountable and responsible

When we get things wrong, we’ll acknowledge our mistakes, say sorry and try to fix them.  We take our supporters feedback seriously, both compliments and complaints, so please get in touch and let us know if you think we have done something particularly well or poorly.

How to complain

Please contact us if you are unhappy or have concerns about our work and would like discuss an issue or make a complaint. You can call us on 020 8973 5041 , email us as at or write to the Head of Kingston Hospital Charity, c/o Kingston Hospital NHS Foundation Trust, Galsworthy Road, Kingston upon Thames, Surrey KT2 7QB.

Please include your name, address and contact number in your email or letter so that we can get back in touch with you easily.  We will get back to you within five working days to acknowledge receipt and our aim is to address concerns and hopefully resolve them within ten working days.   We’ll notify you of any delay in our timescales if for any reason an immediate resolution may not be possible. If you are not satisfied with our response, you can contact the Fundraising Regulator for advice.


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