We want your experience of Kingston Hospital to be as positive as possible. One of the best ways to improve our service is to listen to your feedback. The more we know about your time with us, the more we can learn how to deliver better care in future. This is how you can tell us what we got right and how we could do better.

Talk to us

If you do have a problem or concern about the care and treatment you are receiving, the best thing to do is raise it with us straight away so that we can do our best to put it right.

If you are an outpatient – please talk to your health professional, a member of our reception team or phone your hospital department.

If you are an inpatient – please ask to speak to the nurse in charge.

If you would like to speak to someone that is not directly involved in the delivery of your care you can contact our Patient Advice and Liaison Service (PALS).  Representatives of PALS can be found between 9am and 5pm, Monday to Friday at the junction of the link corridor and Bernard Meade Wing. You can phone them on 020 8934 3993 or email them on

Provide quick, anonymous feedback

If you’ve had an outpatient appointment,  attended a daycase appointment or visited our Emergency (A&E) Department you may have received a text from NHSKingston. You may see QR codes displayed in area such at the Dental Unit, Endoscopy or Phlebotomy.  If you have a smart phone, you can scan these with your camera to visit the feedback page for these services.   Visit our FFT page for more information.

You can also leave quick anonymous feedback in the box on the right of this page. 

You can also rate the care you’ve received on the NHS website.  We monitor this website and ensure any comments are feedback to staff. 

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Write to us:
Chief Executive’s Office, Kingston Hospital, Galsworthy Road KT2 7QB

Tell us how we are doing we'd love to have your opinion