Patient Portal

What is Kingston Hospital’s Patient Portal?

Patient Portal is a secure online system provided by Kingston Hospital that allows you to look at information from your hospital record, view Outpatient appointments, receive messages from your hospital care team and complete forms and questionnaires. It is available from your computer, tablet, or smartphone.

For those already registered on Kingston Hospital’s Patient Portal you can access it here

Kingston Hospital’s Patient Portal

Please complete our feedback survey about your experience of using Patient Portal

What can I do on Kingston Hospital’s Patient Portal? 

Accessible now:

  • Appointments: check the date, time and location of upcoming Outpatient appointments
  • Documents: a place to receive and store copies of letters from the hospital about your care
  • Messages: receive messages from your care team at Kingston Hospital
  • Allergies: look at your recorded allergies
  • Questionnaires: to complete prior to your Outpatient appointment
  • Test results: view some blood test results
  • Login: via your NHS login account. If you are already registered on the NHS App you can use the same login details to access Kingston Hospital’s Patient Portal, however, please note that at the moment this login only provides a subset of the information available in the portal. To access full functionality please login using your Patient Portal account.

Coming soon:

  • Reschedule: change some Outpatient appointments online
  • Procedures: view records of procedures you’ve had
Find out more about Patient Portal
See how to register when you receive your invitation

Most frequently raised questions about the Patient Portal

Do I have to sign up to Patient Portal?

No. It’s optional and if you don’t sign up we will continue to communicate with you by post and phone.  However, you will miss the opportunity to have your Outpatient appointment, clinic letters, and your hospital health records accessible to you online.  If you choose not to register now, you can change your mind at any time when you have an upcoming Outpatient appointment at Kingston Hospital.  You can register on the website (you will need your NHS number) or click on the link we’ve sent on texts inviting you to register. 

For help finding you NHS number follow this link.

I haven’t received the authentication code that I requested at log in

There is currently an intermittent issue with the authentication codes being sent by our SMS provider for Patient Portal, which is affecting some patients. Our mobile provider is working on a resolution, but in the meantime, please try restarting the device before reattempting login. If this doesn’t resolve the issue, please report via the technical support page, here.

I’ve got a technical issue with registering with the Portal, what do I do?

The quickest way to get a response is to register this problem by completing this online form.  Staff in your hospital department probably won’t be able to solve your problem and will refer you to technical support. 

Please note, in order to register for Patient Portal it is essential that your personal information (date of birth, phone number and email address) match those held for you at your GP practice/ hospital. If you have difficulty registering your account please check with your GP practice or hospital department to confirm the information held for you is up-to-date.

Once I register for the Patient Portal, will I see all my hospital activity?

You will see your Outpatient activity, which will include appointment letters, clinic letters and discharge summaries. Inpatient admissions, surgical procedures and radiology appointments are not yet available on Patient Portal. However, as we develop the software, new features will become available.

If I do not wish to use the portal anymore how do I de-register?

If you decide that you no longer wish to use the portal, you can de-register by following these steps:

  1. Log into your account
  2. Select the hamburger menu (three lines) in the top right and select “My Details”
  3. At the bottom of this page you will see a red “Delete my account” button, select this
  4. Now follow the instructions presented on the screen

If you decide to delete your Kingston Hospital Patient Portal account, you will be given an option to stop text messages being sent to you.  If you choose this, you will not receive text appointment reminders and further texts inviting you to re-join the Patient Portal when new appointments are scheduled.  Appointment letters and any reminders will all be sent by post.  You will also receive a text confirmation at the end of the process informing you how you can opt back into text messages if you change your mind later.

Do you require technical support?

For additional support, or to report a problem, please click on the link below.

When I register or log in should I click the button that says ‘save registration code’?

Yes, if you click this button you won’t have to enter an authentication code every time you log in to the portal. This code will be remembered for 30 days, after which you will be asked to enter a new authentication code sent by text. Make sure you then click the ‘save registration code’ button again to save the new code.

Can children under 16 be signed up on the Patient Portal? 

No.  The Patient Portal is currently for 16-year-olds and over. 

I share an email address with a family member.  Can I register for Patient Portal? 

No. Every Patient Portal user needs their own email address. If you share one with a family member, one of you will need to create a new email address if you both want to register for the Patient Portal. 

If you believe the error relates to something important, then please contact your care team.

If the error is not critical then please raise this next time you are visiting the hospital, so that your clinician can correct it when they see you.

I also attend Outpatient appointments at St Georges, Epsom or Croydon Hospital.  Is there anything I should know?

Yes. If you’ve already registered to the ‘My Care’ portal at St George’s Hospital, your login details for ‘My Care’ will allow you to access the Kingston Hospital Patient Portal.  Even though the login details are the same, you will only see information about you care at St George’s when you log in to ‘My Care’, and your care at Kingston Hospital when you log in to the Kingston Hospital Patient Portal.  If you are receiving care at Epsom or Croydon hospitals you will use your existing log in to access their Patient Portals when they are launched. 

Who is the Patient Portal for?

At present, Patient Portal is available to Kingston Hospital’s Foundation Trust patients aged 16 and over.

How will I know if my Outpatient appointment is by phone or video call or if I need to attend the hospital in person?

Please read your most recent appointment letter in full for details of what type of appointment you have and any additional instructions. If this is in any way unclear, you can contact the team who have made the booking for you, using the contact details on your appointment letter. 

Registering for Patient Portal

How do I register?

You will receive a text message with a link inviting you to register when a Kingston hospital Outpatient appointment is scheduled or there are any changes to an existing appointment. The link will take you to Kingston hospital’s patient portal website home page to register.  You will then be able to read your appointment letter and navigate into the Patient Portal to explore your appointments calendar and hospital health record for example. 

Details of how to register will also be in the appointment letter you receive. For more support with completing your registration for the portal, please watch our video

What do I need to register for the Patient Portal?

To register you will need a working email address. At the point of registration, you will be requested to provide your date of birth, email address and mobile phone number.
As part of the registration process, you’ll set up your own username and password.

We recommend that you do not use a shared mobile number when you sign up, as your confidential health information could then be available to others to view.

Too many passwords?

You can now use your NHS login to access the Kingston Hospital Patient Portal.  This option now appears on the Patient Portal login page. 

What do I do once I’ve received the text message from NHSKingston inviting me to register? 

Open the text message from NHSKingston.  Then select the invite link and enter your details into the webpage that open’s.  You will then receive a text message with a 5-digit code. If you don’t receive a code, you can request another code by selecting the button labelled “I did not receive a code”. Then, provide your consent to access your care information at Kingston Hospital.

I have a mobile phone, but it’s not a smart phone.  Can I still register for the Patient Portal?

Yes.  You can register via a computer or tablet.  Visit the Kingston Hospital Patient Portal webpage and enter your details. You will need your NHS number.  You will receive a text message with a 5-digit code on your mobile that you will need to enter on the website in order to complete the registration process.  We recommend that you save the Patient Portal website address in your ‘favourites’ on your computer or tablet so that you can easily access it. 

Can I opt out from receiving text messages to register for Patient Portal?

Yes.  Text KHT STOP to 60777 from your mobile phone. 

If you change your mind and would like to receive a text message invite to register for the Patient Portal for your next Outpatient appointment, text KHT START to 60777 from your mobile phone. 

Can someone else register for the Patient Portal on my behalf?

No. This feature will be available in the future.

Can I register online without attending the hospital?

Yes. As soon as you receive a text message from Kingston Hospital to enrol for Patient Portal, you can register, without the need to come into hospital.

Will I still receive paper letters?

You will continue to receive paper letters unless you choose to opt out when you join the Patient Portal.  You can change your preferences at any time. Go to the home page and click ‘my details’.  Scroll down to the section called ‘your letter delivery’ to see if you are currently registered for paper free or traditional post.  To change your preference, click on the blue arrow.   Even if you choose to opt out of paper, we will still send you some letters by post depending on your hospital department.

Logging in to Kingston Hospital’s Patient Portal

I’ve forgotten my email address and cannot log in, what should I do?

If you have forgotten your email address or can’t remember which email address you used to create your Patient Portal account, you can use your NHS number and date of birth to solve this problem. Select forgot email on the Patient Portal webpage. Add your NHS number and date of birth. If the details are correct the system will help you find your email address.

Can I change the email I use to log in to Patient Portal?

Yes. Go to ‘my details’ in the Patient Portal.  Select ‘email’ under ‘your login details’.  Confirm your password and then enter your new email address. 

Does changing my email address on Patient Portal change the email stored on my Kingston Hospital patient record?

Yes it does.  If we plan to contact you by email (e.g. to ask you to complete a health questionnaire) we will do this using the email registered in the Patient Portal. 

Can I change my phone number via the Patient Portal?

No.  If you need to update the phone number we have for you, please contact your hospital department.

Accessibility of the Patient Portal

I have a Learning Disability.  Is the Patient Portal for me?

Yes of course.  You might need some help from a trusted person to register for the Patient Portal.  When you have registered, accessibility features on your phone or tablet work well.  The Patient Portal is not available in an easy read format.  If you need any help, please contact the Learning Disability Team on 0208 934 6895.

 I have a visual impairment.  Can I use the Patient Portal? 

To register for the Patient Portal you will need to type in some personal detail and enter an authentication code you will receive by text.  The Patient Portal works with your phone or tablet screen reader.  If you are accessing the Patient Portal on a computer, you can use your computer screen reader.  If you experience any difficulty with this, please email

Can I tell my hospital department that I need an interpreter or BLS interpreter through the patient portal?

Unfortunately, you can’t do this at the moment.  Please phone your hospital department about this or ask someone to phone them on your behalf.

Can I use the Patient Portal to tell my hospital department that I need reasonable adjustments to be made for my Outpatient appointment?

Unfortunately, you can’t do this at the moment.  Please phone your hospital department about this or ask someone to phone them on your behalf.

Using Kingston Hospital’s Patient Portal

I am not a doctor – how will I know what my results and information mean?

The results that appear in the portal are for your information only. These documents and test results have been produced by clinicians and are used to communicate with your GP and/or other health professionals, so they contain necessary medical terminology. Your clinician and/or GP will look at the results, as normal, and will explain what they mean at your next appointment.

There is also a useful website that provides information in plain English on what various tests are for, and what the results indicate. This can be accessed here:

What information will be available about my Outpatient appointment?

For each Outpatient appointment, you will be presented with key information including:

• Location

• Appointment status

• Specialty

• Appointment date and time

• Information as to whether there are unread appointment letters available 

How can I change or cancel an Outpatient appointment?

Once you have registered, you can log in at any time to see your Outpatient appointments and view key information. The ability to cancel or reschedule an Outpatient appointment online will be introduced to the Portal in the coming months, in the meantime, you can make changes to Outpatient appointments by following guidance in your appointment letter.

What software is needed?

Kingston Hospital’s Patient Portal can be accessed using the Google Chrome, Safari, Internet Explorer, and Firefox web browsers. If you have trouble viewing the portal, you might need to get an updated version of your web browser. A PDF reader is needed to view some documents within the Portal.

Patient Portal can be viewed on a tablet or smartphone and is designed to adjust to the mobile device you are using. Kingston Hospital’s Patient Portal can also be accessed via the NHS App.

What should I do if I spot information that is not correct?

If you believe the error relates to something important then please contact your care team.

If the error is not critical then please raise this next time you are visiting the hospital, so that your clinician can correct it when they see you.

Security and access

How can I be sure my information is safe on the Patient Portal?

As long as you keep your log in details secure, the information is safe. Make sure you log out properly every time you leave Kingston Hospital’s Patient Portal and be careful with your log in information.

For more information on how we collect, use, retain and share personal information which we hold please see the Kingston Hospital NHS Foundation Trust privacy policy

For further information on Cerner’s commitment to keeping your information secure please see

Will the hospital use my email address for anything else?

We take the security of your personal information very seriously and there are strict rules about how we use your data; we will register your email address on our main hospital system to contact you regarding your Kingston Hospital Patient Portal account.

This contact information will be used to communicate with you regarding your health. By providing your email address, you are giving us permission to interact with you for other health related reasons not solely limited to correspondence from the HealtheLife by Cerner patient portal.

For more information on how we collect, use, retain and share personal information which we hold please see the Kingston Hospital NHS Foundation Trust privacy policy

For further information on Cerner’s commitment to keeping your information secure please see

Will I be able to see my GP records through the site?

Your GP record is on a different system and therefore not included in Kingston Hospital’s Patient Portal. However, you can access information from Kingston Hospital’s Patient Portal alongside GP data via the NHS App. If you need any support accessing your NHS App account you can get support here.

Will my clinician or GP be able to see what information is included?

Kingston Hospital’s Patient Portal is your record. Clinicians will not be able to directly see what is included within the portal, but as clinicians involved in your care in the hospital and at your GP surgery, they will of course be able to see the same information within your healthcare records.

Do you require technical support?

For additional support, or to report a problem, please click on the link below.

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