Macmillan Benefits Advice Service

What we do

When you or someone close to you has been diagnosed with cancer, money might not be one of the first things you think about. The good news is that there is help out there for you.

Having cancer can mean you have to claim benefits for the first time to help pay the bills or to meet extra expenses such as travelling to the hospital. This service is designed to help you access all the financial support you are entitled to.

We work in partnership with Macmillan Cancer Support and Citizens Advice Croydon to support people affected by cancer.

We can help you understand what support is available to help you pay the bills or meet extra expenses. If you need more help, our advisers can help you complete applications for benefits and grants and will support you until you’re receiving what you’re entitled to.

Specialist advisors give free, confidential and impatial advice. The appointments are one to one where we can go through your paperwork and discuss the best course of action for you. During the pandemic face to face appointments are not held at the hospital. Please see the different ways to contact us below.

We may be able to access a grant from Macmillan cancer support for you or help with Personal independence forms, attendance allowance forms or blue badge applications.

We will work with you to identify the problems you are experiencing and advise you of your options.

What people ask us

  • I am struggling to pay my bills a sa result of my cancer diagnosis- is there any help for me?
  • Are there any benefits I can claim?
  • I’m self employed and just received a cancer diagnosis. What help can I receive?

How to contact us

  • Speak to your cancer specialist nurse
  • Visit the Macmillan cancer information centre
  • You can contact us using the form below or by calling 0207 042 0332*. Our helpline is open Monday to Friday, 9.30AM to 5PM (excluding public holidays). If the line is busy or closed when you call, you can leave a message and we’ll call you back.
    *Calls charged at the 01/02 rate.

We aim to respond to enquiries through this form within 3 working days. Please tell us if you need anything urgently – we’ll try and call you as soon as possible.

This service is open everyone living or receiving treatment near Croydon, Kingston, St George’s and Epsom and St Helier hospitals.

My Macmillan adviser helped me make sense of what I was entitled to claim for, at a time when I was very worried about my illness

Macmillan Benefits Advice Service user

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