We offer comprehensive outpatient services at The Royal Eye Unit, a purpose-built facility with state-of-the-art diagnostic and treatment equipment. The unit also provides eye surgery, including cataracts and laser treatments.
Refurbishment of Kingston Hospital’s eye emergency clinic
We are refurbishing our eye emergency clinic in The Royal Eye Unit, to create more space and to improve the experience for our patients.
The clinic will be closed from 24 May 2021 and will reopen in August 2021.
What if I need emergency eye care during this time?
If you have an eye emergency, please phone 020 8934 6799. If you are already under the care of The Royal Eye Unit and your eye emergency is related to the condition you are being treated for, we will book an appointment for you at Kingston Hospital, if necessary. If you are not currently a Royal Eye Unit patient, we will give you advice on where you eye emergency can be death with. This may be another eye hospital or a community service.
I already have an appointment at The Royal Eye Unit. Will my appointment still go ahead?
We would like to reassure patients that routine planned treatments, operations and outpatient eye services will not be affected by the refurbishment and will continue to take place within the Royal Eye Unit during this time.
Thank you for your co-operation and apologies for any inconvenience.
Our services include:
- Medical retina: Treating conditions at the back of the eye, including inflammation
- Age-related Macular Degeneration: A rapid-access, one-stop clinic for assessment and treatment
- Vitro retinal: Treating conditions at the back of the eye that need surgery
- Glaucoma: Assessment and treatment
- Paediatrics: Children’s eye care
- Adult motility: Treating problems with eye movement, misalignment and double vision.
- Oculoplastics: Treating the tissues around the eye
- Cataracts: A one-stop assessment clinic
- General: Treating conditions that may need referrals to specialists
- Cornea: Treating conditions relating to the outside of the eye
- Low Vision Assessment
- Contact Lenses: Prescription and fitting
- Ophthalmic surgery: A comprehensive range of eye operations
The Royal Eye Unit (REU) is no longer offering a walk-in-eye service. In response to COVID-19 and to facilitate social distancing in waiting areas and to limit traffic through REU, the walk-in eye casualty service was replaced with a Rapid Access Clinic for people in need of urgent ophthalmic care.
Rapid Access Clinic (Monday to Friday 8.30am to 4pm closed bank holidays)
If you have an urgent eye enquiry or urgent referral, please call 020 8934 6799. A doctor or nurse will discuss your symptoms and ask you to attend the Royal Eye Unit for a pre booked appointment or sign post you to other more appropriate local service. If you are asked to attend the Royal Eye Unit, please note depending on your presenting symptoms you maybe in the department for one to two hours and other patients may be prioritised before you.
Please do not call the Rapid Access Clinic if you have a query about your routine appointment time or date or have not received a telephone call 48 hours prior to your appointment, please call a member of the administration team on 0208 934 6404.
Primary Care Services
If you are older than 5 years old and are registered with either a Richmond or Kingston GP practice you maybe sign posted to a local optician who offers consultation on a range of minor eye conditions. This service is known as MECS (minor eye conditions services). Find out more.
If you are any age and are registered with a neighbouring Merton & Wandsworth GP practice you may be sign posted to a local optician who provide a minor eye conditions service (MECS). Find out more.
Out of hours
If you have an urgent eye problem out of hours, please contact your local accident and emergency department. Thank you for your co-operation
Your optician or GP can refer you to our clinic, where appointments are held on Monday to Friday between 8.15am and 5pm.
Raynes Park Outpatient Clinic
We run glaucoma and medical retinal clinics at Raynes park Health Centre. You can speak to us there on 020 8973 5060.
Please contact your optician or GP to be referred for an appointment at the Royal Eye Unit on Monday to Friday between 8.15am and 5pm.
Urgent Eyecare Service (CUES) – PES and CCG letter
Urgent Eyecare Services – Poster 1
Urgent Eyecare Services – Poster 2
For appointment enquiries or to change an appointment please call 020 8934 6404.
Office Opening Hours
Our office hours are 9.00am-5.00pm. To contact the Eye Unit please call 020 8934 6404.
“I called the Royal Eye Unit this morning, was given an appointment straight away. Was in and out within 90 minutes which included seeing a nurse, a technician for a scan and a doctor and the whole time I felt so safe and every member of staff was so cheerful and happy to help.”