Category Archive: Uncategorized

  1. National Cancer Patient Experience Survey

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    At the NHS, we want our patients to have the best experience possible and having continuous patient feedback is crucial in helping us to deliver what patients want and need. 

    The National Cancer Patient Experience Survey (CPES) asks for feedback from cancer patients (16 years and over), to inform and improve local cancer services across England.

    Those who were treated for cancer as an inpatient or day-case, and left hospital in April, May or June 2024, will be invited to take part in the survey later in the year. 

    The NHS and cancer charities use the results to understand what is working well and which areas need improvement. The results enable them to identify national and local priorities and work with patients and partners to deliver change. The 2024 CPES fieldwork will begin in autumn 2024, with results available next year. 

    For more information on the survey, please visit www.ncpes.co.uk

  2. Junior doctor strike action: Advice to the public

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    Services at Kingston Hospital will be significantly impacted by strike action taking place from 7am on Thursday 27 June until 7am on Tuesday 2 July.

    To make sure patients are kept safe during the industrial action we will need to postpone some appointments and procedures, to allow us to ensure care continues to be available for those with urgent and life-threatening healthcare needs.

    We will contact you directly if your care is affected and will rearrange appointments as quickly as possible. Please continue to attend appointments as planned unless you are told otherwise.

    Our Emergency Department (A&E) will remain open during the strike action to treat people who need emergency or urgent care.

    Dr William Oldfield, Chief Medical Officer for Kingston Hospital, said: “Our staff are continuing to work hard to minimise disruption to care and treatment during the days of industrial action, but this will be challenging. We would like to thank our patients for their understanding.

    “We are asking people to consider different services for medical help or advice, such as their GP or local pharmacist, to help us manage demand. Waiting times in our Emergency Department will be longer than usual during the days of strike action and we will be prioritising patients based on the urgency of their clinical need. If we feel you could be seen elsewhere, we may redirect you. Our staff may also be more stretched than usual and so we are asking everyone to remain kind and compassionate.”

    Before attending the hospital, please consider whether there are alternative options for advice and help.

    Teddington Urgent Treatment Centre, which is open from 8am until 8pm (7 days a week) provides minor illness and injury services and you are likely to be seen more quickly there.

    Local pharmacies may also be able to help and can provide advice on minor health concerns from skin rashes to earaches and flu. Many pharmacies stay open late, and no appointment is needed. You can also contact your GP surgery to make an appointment for an illness or injury that won’t go away or access your GP’s out of hours service.

    NHS 111 should be the first port of call, if you need medical help or advice or are unsure about whether you should go to hospital – a trained adviser will provide advice and the best care pathway.

    You should always call 999 if it’s a life-threatening emergency – find out more on when to call 999 and when to go to A&E

  3. Jo Farrar listed as top 50 CEO

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    Jo Farrar, CEO of Kingston Hospital NHS Foundation Trust and Hounslow and Richmond Community Healthcare (HRCH) has been listed in the ‘HSJ Top 50’ list of chief executives.

    The list is judged by leading health service figures, which this year included NHS England chief workforce officer Navina Evans, chair of the House of Commons health select committee Steve Brine, NHS Providers chief executive Sir Julian Hartley, and chair of the British Medical Association consultants committee Vishal Sharma.

    The judges were asked to choose the top 50 based on three criteria: the performance of the organisation they lead, their contribution to the wider NHS, and the personal example they set.

    The full article can be viewed on the HSJ website (with subscription).

  4. How was your urgent care and treatment? 2024 Urgent and Emergency Care Survey

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    At Kingston Hospital, we believe providing high-quality urgent and emergency care for each person is fundamentally important.

    If you used services in January or February 2024, you could be invited to take part in the CQC’s Urgent and Emergency Care Survey 2024, to give feedback on the quality of care and treatment you received.

    If you are invited to take part, you will be sent a letter with details explaining how to participate.

    The survey can be completed online or as a paper questionnaire. If you prefer to complete the survey on paper, a paper questionnaire will be sent in a later mailing.

    The survey is carried out by the Care Quality Commission and a dedicated Survey Coordination Centre at Picker, on behalf of NHS England. Participation will not affect your care or treatment. Your responses are not shared with our staff and will be kept confidential by the research team.

    The results will be published in the autumn of 2024 and will be used to assess NHS Trusts in England. What we learn will enable us to identify key priorities, aiding our mission to provide the very best urgent care and treatment for you and our community. If you are invited to take part, please know your valuable feedback will help us improve the quality of our care and people’s experience.

  5. Kingston Hospital and HRCH sign Young Carers Covenant

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    There are at least one million young carers aged 17 and under in the UK and over 600,000 young adult carers aged 18 to 25 – caring for family members and friends with challenging long-term disabilities, illnesses or addiction.

    Kingston Hospital and Hounslow and Richmond Community Healthcare (HRCH) have recently signed the Carers Trust’s Young Carers Covenant, pledging our support to take practical and meaningful action to support young carers and young adult carers.

    You can read more about the Young Carers Covenant on the Carers Trust website.

    Laura Greene, Head of Volunteering and Community Partnerships for Kingston Hospital and HRCH, said: “Young carers have caring responsibilities which can have significant repercussions for their lifestyle and life opportunities. Many young carers don’t feel that they have a choice in taking on a caring role. For many young carers, the signs of not coping can be subtle, withdrawing from social activities or education and impacting on their own health and wellbeing. Signing the Young Carers Covenant ensures that our professional NHS staff remain vigilant, asking all adult carers whether there are young people involved, proactively identifying young carers, and referring them for support from the Young Carers’ Service at Kingston Hospital and HRCH.”

  6. Share your views on our plans for a new website

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    At Kingston Hospital and Hounslow and Richmond Community Healthcare (HRCH), we are planning to develop a new website.

    It is important that the new website works for patients, service users and local people, and we want to get your views as we start this project.

    Come and hear more about the project and tell us what matters to you.

    We are holding two initial online engagement sessions:

    • 11am-12noon, Tuesday 4 June
    • 3-4pm, Thursday 6 June

    If you’d like to attend one of these sessions, please let us know via this registration form by Friday 31 May. We will then send you the details and joining instructions.

    If you have any questions about the session, please contact the comms team at khft.comms@nhs.net.

    Find out more about the partnership between Kingston Hospital and HRCH.

  7. Read the latest news for our members and local community

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    You can read a copy of our latest membership newsletter here.

    If you would like to become a member of Kingston Hospital NHS Foundation Trust, you can find out more here.

  8. How was your maternity care? 2024 Maternity Survey

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    At Kingston Hospital, we believe in providing the highest quality maternity care for you and your baby.

    If you gave birth in January or February 2024, you may be invited to take part in the CQC’s 2024 national maternity survey, to give feedback on the quality of care and support you received during your pregnancy, labour and birth, and after birth.

    If you are invited to take part, you will receive a letter with information on how to complete the survey online or on your phone. If you prefer to complete the survey on paper, a paper questionnaire will be sent in a later mailing.

    Participation will not affect your care in any way. The survey is confidential, and your responses will not be shared with our staff.

    The results will be published in January 2025. For more information about the survey, please visit the CQC website.

  9. Sustainability leads appointed across Kingston Hospital and HRCH

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    Midwife, Perrine Dhaisne, and senior house officer (SHO), Sam Maisey, have recently been appointed into a new clinical innovation lead role for sustainability across HRCH and Kingston Hospital, thanks to funding from Kingston Hospital Charity.

    As part of the role, which Perrine and Sam will job-share, they will be supporting us in our ambition to become more environmentally sustainable organisations.

    Perrine and Sam will help to drive our green plan, as well as engage with all staff to increase awareness and involvement in environmental sustainability. In recent weeks, this has involved signposting colleagues to the Greener London NHS Week in May, Greener Allied Health Professions Week in April, and Greener Nurses and Midwives Week in March.

    They have also set up a ‘Green Health at Kingston and HRCH’ community group, which is open to all colleagues to create a community to share ideas and team up on green projects.

    Perrine and Sam said: “We are very excited to be starting this role as we feel so passionately about the green agenda. Environmental sustainability is one of the top priorities in our 2024-2029 strategy and is a hot topic across the NHS, with the aim of achieving ‘net zero’ by 2040.

    “Environmental sustainability and health are very closely linked, and we hope to empower all our staff to be at the forefront of our efforts to drive change and to join us on this journey to providing a greener healthcare service. This will ultimately result in a healthier planet and improved health for us all and for future generations.”

  10. Whooping cough vaccination in pregnancy

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    Whooping cough (pertussis) cases are rising in England, with 1,319 cases confirmed in March 2024 compared with 858 cases for the whole of 2023.

    Babies who are too young to start their vaccinations are at greatest risk and are often very unwell, with many likely to need hospital treatment.

    The pertussis vaccination in pregnancy helps to protect people who are pregnant and young babies against serious illness.

    Find out more about whooping cough vaccination in pregnancy on the NHS website.

    Find out more about vaccinations offered to you during pregnancy on our maternity web pages.

    View the UK Health Security Agency’s childhood vaccine schedule.

  11. Kingston Hospital’s new surgical robot operates on first patient

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    The first patient to receive surgery using Kingston Hospital’s new state of the art, surgical robot is back at home, following his recent successful procedure.

    John, a 46-year-old copywriter from Twickenham, who had a radical nephrectomy, a procedure which involves removing a whole kidney usually due to kidney disease or cancer, said:  

    I overheard one of the Night Nurses saying to a colleague: ‘Wow he looks amazing.’ So, if in a matter of hours of the operation I’m looking better than anyone they’ve seen before – that shows how much of an advance robotic surgery is. I also know it can often be a three day stay, but I was let out after a day. It’s been a few days now and I can leave the house for short periods of time, like now I’m outside a café, which might not have been possible with a different procedure.”  

    Following investigations, John had his kidney removed due to a suspicious cyst – highly likely to be cancerous.  He now awaits his histology report which will let him know if there’s any follow up treatment. 

    The use of surgical robotics promises to enable more accuracy and control during procedures, with patient benefits including less invasive surgery with less post operative complications, faster recovery times and shorter stays in hospitals.

    The robot, named Leo, by a staff competition, was purchased thanks to the generosity of local resident and philanthropist Dame Marit Mohn, through a donation to Kingston Hospital Charity

    The da Vinci XI robot is made up of three parts: the patient cart (robot) which houses the camera and four instrument arms that the surgeon uses to perform surgery; the surgeon console which the surgeon sits at to control the instruments, while viewing the patient’s anatomy on a highly magnified high-definition (HD) 3D screen; and the vision cart or hub which includes a large HD screen that shows a live feed of the surgical procedure to everyone in theatre.

    Chief of Surgery and Planned Care at Kingston Hospital, Mr Sarb Sandhu, said:

    “The role of philanthropy is once again demonstrating its importance in helping ensure our patients can access gold standard services at their local hospital. As a urologist, I have seen the impact introducing a Holmium laser has had on our patients requiring surgery for enlarged prostate glands. It’s very exciting to see the benefits surgical robotics will bring for our patients now and in the years to come.

    “As Chief of Surgery, acquiring a surgical robot means Kingston Hospital is now better placed to attract talented surgeons and theatre staff who have been trained to use this cutting-edge technology. We are enormously grateful to Dame Marit for her generosity in enabling us to acquire a da Vinci XI surgical robot.”

    A further three lists of robotic procedures are planned for May. Gynaecology patients requiring surgery are expected to start being treated from July, followed by colorectal patients from around October this year.

    The arrival of the robot is a key element of Kingston Hospital’s clinical strategy and enables it to join the 30% of NHS trusts nationally, who already have one. Robotic-assisted surgery can also help to increase surgical productivity. Kingston Hospital has an impressive main theatre utilisations figure of nearly 100%, and the da Vinci Xi will help to treat more patients with a shorter length of stay in hospital.

    You can watch a short video of the robot’s arrival, below:

  12. Join the Kew Couch to 5K+ programme

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    Local residents are being invited to improve their fitness with the Kew Couch to 5K+ running plan, based on the NHS programme and led by experienced runner, Serge Lourie.

    The project will take place weekly, 10am to 11am, and starts on Monday 13 May.   

    To find out more or to register, email couch25k.kew@yahoo.com or call 020 8876 3545.

  13. Kingston Maternity: Hearing the voice of families

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    Kingston Hospital’s maternity team held an interactive event on Thursday 18 April to listen to and improve the experiences of birthing families, particularly families from diverse backgrounds.

    The event, called Whose Shoes?, was held at the Richard Mayo Centre in Kingston. Participants took part in an interactive board game to promote listening, learning and collaboration between those who use our maternity service and our healthcare professionals.

    Over 40 people attended the event, including local people who use Kingston Hospital’s maternity unit, as well as midwives, support workers, student midwives, administration staff, anaesthetists, obstetricians, sonographers, and neonatal staff.

    Participants shared their views and everything was captured in a large mural. Organisers heard how important it is to be open to cultural diversities surrounding the pregnancy and childbirth journey, and the importance of being an ally and being curious. The feedback will be used to make improvements to the maternity unit.  One pledge was to progress with the implementation of the virtual translator for non-English speaking service users. All participants made a bespoke pledge which will be followed up and actioned.

    Sam Frewin, Transformation Lead Midwife at Kingston Hospital, said: “Our Whose Shoes? event was an important opportunity to hear about the experience of families who use our maternity services, particularly those from diverse backgrounds. We are focused on ensuring we are as inclusive as possible in our unit, and it’s vital we hear regularly from service users to make sure we’re on the right track.”

  14. Plasma Donation Week

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    This Plasma Donation Week (22 April – 28 April) we are proudly supporting NHS Blood and Transplant to celebrate the unique difference the community of 8,000 plasma donors makes and to appeal for more.

    There is a growing need for medicines made from plasma, used to treat over 50 diseases.

    Every donor makes a huge difference to the 17,000 people who rely on medicines made from plasma, to save or improve their lives. It’s as easy as giving blood and takes around an hour.

    To find out more about becoming a lifesaving plasma donor, visit the NHS Blood and Transplant website.

  15. Maternity triage official opening

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    Our new maternity triage at Kingston Hospital was officially opened on Wednesday 17 April. Phil Hall, Chair in Common at Kingston Hospital and HRCH, and Nic Kane, Chief Nurse, attended the opening event, and were given a tour around the new triage area by Director of Midwifery, Marion Louki, and the team.

    The new triage process is already benefiting those who use the unit, by bringing our waiting area and triage assessment booths into one single area in the unit.

    Ensuring we are meeting the 15-minute waiting time target for triaging pregnant people arriving on the Maternity Unit was one of our Quality Priorities last year. The new system is enabling us to meet this target and improve the quality of the care we provide.

    Phil Hall cut the ribbon to officially open the triage area. He said: “I am delighted to celebrate the official opening of our maternity triage system – thank you for inviting me. As one of our Quality Priorities last year, I know there has been a great deal of focus and hard work behind the scenes to get this new maternity triage system in place, to improve safety and quality of care. My congratulations and thanks to everyone who has been involved in this excellent work.”

  16. Phil Hall appointed as Chair in Common across HRCH and Kingston Hospital

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    NHS England has confirmed the appointment of Phil Hall as Chair in Common across Hounslow and Richmond Community Healthcare (HRCH) and Kingston Hospital.

    Phil has been a non-executive director at HRCH since 2017, and Deputy Chair since 2022. Appointed as an associate non-executive director at Kingston Hospital last year, he took on the Acting Chair-in-Common role in December 2023.

    Phil’s experience of working in both community and hospital services will greatly bolster our efforts to integrate our services and support us to work more closely with our partners in primary and social care, mental health, and with voluntary sector services.

    Phil Hall said: “I am absolutely delighted to have been appointed substantively as Chair in Common and look forward to continuing the work I have begun leading the Boards of both HRCH and Kingston Hospital as we work towards merger later this year.

    “We are two highly regarded organisations, and it is a privilege to lead them both. We have a clear vision for what we want to achieve, meeting our key performance and quality targets, living within our means and enabling our staff to innovate to meet the needs of local people, and I look forward to what lies ahead for us.

    “Working across the community and hospital trust, I have been struck by the kindness of colleagues and the compassionate ways of working I have seen, involving patients, families and carers in our endeavours.”

    Jo Farrar, Chief Executive added: “I’d like to congratulate Phil on his substantive appointment, and I’d like to thank colleagues from NHSE for their support in our Chair recruitment process, along with the many partners from SW London and to the Foundation Trust Governing Body for the important role they have played too.

    “We have a significant and exciting agenda ahead of us and I look forward to working with Phil over the coming months.”

    Caroline Clarke, Regional Director for the NHS in London, said: “We are delighted that someone with Phil’s experience is going to chair the joint board and lead the organisation through integration and beyond.”

  17. Introducing our Clinical Integration Leads

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    Four of our clinicians recently stepped forward to support our transformation work, to help meet the aims and ambitions of a new joint strategy across Kingston Hospital and Hounslow and Richmond Community Healthcare (HRCH).
     
    Clinical Integration Leads Sacha Newman (Consultant Nurse in urogynaecology), Dominic Ward (Consultant Nurse/Paramedic for the Emergency Department), Julia Tabrah (Consultant Musculoskeletal Physiotherapist) and Sarah Glencrose (Clinical Service Lead for children’s community nursing service) will be working alongside Thom Lafferty (Deputy CEO and Director of Strategy) and with patients and partners, to develop more integrated care pathways and joined up healthcare for local people.
     
    Find out more about our partnership.

  18. Support group after baby loss

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    Thursday 9 May, 6.30pm-8pm

    Have you and your partner experienced baby loss during pregnancy?

    Join our Clinical Psychologist, Erin, and others to share experiences. We are keen to fill the gaps in support post baby loss and would love to hear your thoughts.

    Location – Seminar Room 1, Education Centre, Level 5, Kingston Surgical Centre, Kingston Hospital.

    Email e.thompson18@nhs.net for any queries.

  19. Honey Bees Nursery rated Good

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    Kingston Hospital’s on-site staff nursery, Honey Bees, has maintained a Good rating by Ofsted (the Office for Standards in Education, Children’s Services and Skills) following its inspection at the end of February.

    The nursery was rated ‘good’ for each of the five key domains – quality of education; behaviour and attitudes; personal development; leadership and management; and overall effectiveness.

    Lisa Briggs, Nursery Manager, said: “The team were amazing during the inspection, and didn’t buckle under the pressure. I am immensely proud of us and the “Good” service we continue to deliver in supporting the children and families who come to Honey Bees. I’m delighted the report reflects the nurturing environment, the home-from-home feel and the strong relationships we have at Honey Bees.”

    Rachel Stanfield, Chief People Officer at Kingston Hospital, said: “Congratulations to our nursery team, who do such a fantastic job for the children of our people. I’m delighted to hear that the high standards of care have been recognised in this latest inspection.”

    Evaluating the effectiveness of the nursery, the report reads: “Children are confident and happy in this extremely nurturing environment. The home-from-home feel and strong relationships children have with staff help them to thrive at nursery and feel emotionally secure.”

    The full report is available to read on the Ofsted website.

  20. Healthier Together website: Information on common childhood health concerns

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    Worried about your child’s health?

    Created by local experts in child health, the Healthier Together website provides information on common childhood health concerns such as fever and breathing problems.

    On the website you will find information about a range of health concerns, all of which have been created by child health specialists, GPs and clinicians in South West London.

    Healthier Together is designed to support pregnant women and parents and carers of children in South West London. Young people can also use the website to find information on topics such as mental and sexual health.

  21. Kingston Hospital welcomes first state of the art surgical robot

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    Kingston Hospital’s surgical team welcomed its first state of the art surgical robot on Friday 22 March, purchased thanks to the generosity of local resident and philanthropist Dame Marit Mohn, who funded the robotic system via Kingston Hospital Charity.

    Made up of three parts, the da Vinci Xi robot comprises: the patient cart (robot) which houses the camera and four instrument arms that the surgeon uses to perform surgery; the surgeon console which the surgeon sits at to control the instruments, while viewing the patient’s anatomy on a highly magnified high-definition (HD) 3D screen; and the vision cart or hub which includes a large HD screen that shows a live feed of the surgical procedure to those in theatre. 

    The surgical robot will initially be used for urology, colorectal and gynaecology surgery with the potential to expand into other surgical specialities in the future.

    It promises to enable greater accuracy during procedures, with patient benefits including less invasive surgery and faster recovery times. Robotic-assisted surgery can also allow more patients to be treated, with shorter lengths of stay in hospital. 

    The surgical team, who have already started their induction programme, led by robotic-assisted surgery pioneers Intuitive, aim to operate on their first patient at the beginning of May.

    Chief of Surgery and Planned Care at Kingston Hospital, Mr Sarb Sandhu, said:

    “The arrival of the robot will enable us to provide world-class surgical care to our local patients. Acquiring this innovative technology would not have been possible without Dame Marit’s extraordinary generosity. The surgical team are excited that the Da Vinci has now arrived and we are looking forward to seeing the benefits it will bring to our patients.”

    Philanthropist, Dame Marit Mohn, said:

    “As a longtime resident of Kingston, I am delighted to be able to support the introduction of surgical robotics at our local hospital. The purchase of a Da Vinci Xi system will improve the treatment and care available for local people by utilising the latest technology.”

    The arrival of the robot is a key element of Kingston Hospital’s clinical strategy and enables it to join the 30% of NHS trusts nationally, who already have one.

    You can watch a short video of the robot’s arrival, below:

  22. Recruiting: Non-executive Director and Associate Non-executive Director

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    Kingston Hospital and Hounslow and Richmond Community Healthcare (HRCH) are looking to recruit a Non-executive Director and Associate Non-executive Director who will support our organisations by bringing insight through clinical expertise.

    The Non-executive Director (NED) will chair the Board’s Quality Governance Committee, act as the Board’s NED Maternity Safety Champion and act as lead NED for the Governors Quality Scrutiny Committee. We are looking for Board-level clinical experience either in an executive or non-executive capacity, someone who has experience of managing or overseeing large teams of people in complex clinical settings and the ability to contribute and influence at all levels of the organisation.

    The Associate Non-executive Director will attend the Board’s Quality Governance Committee, support the NED Maternity Safety Champion and attend the Governors Quality Scrutiny Committee. We are looking for senior level clinical experience with patient safety expertise, gained from a public sector setting, and a commitment to patients and the promotion of excellent healthcare services.

    Find out more about these roles on the NHS England website.

  23. Read the latest news for our members and local community

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    You can read a copy of our latest membership newsletter here.

    If you would like to become a member of Kingston Hospital NHS Foundation Trust, you can find out more here.

  24. Share your views on future services at our online meeting

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    At Kingston Hospital and Hounslow and Richmond Community Healthcare (HRCH) we are developing a new joint strategy for healthcare in Kingston, Richmond and surrounding boroughs.

    It is important that we are delivering services that work for our patients, service users and local population. We would love to hear your views on the future of the hospital and community services that we provide.

    If you weren’t able to attend our face-to-face public meetings in November and December, or our online meeting in February, we are holding another online session on Tuesday 26 March, 12pm to 1pm. Join us to hear from our teams and share your thoughts on how we can provide high quality services to help people remain well.

    Book your place:
    Email khft.comms@nhs.net before Friday 22 March to take part.

  25. Advice to the public ahead of junior doctor strike action this month

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    Services at Kingston Hospital will be significantly impacted by strike action taking place from 7am on Saturday 24 February until the end of Wednesday 28 February.

    To make sure patients are kept safe during the industrial action we will need to postpone some appointments and procedures, to allow us to ensure care continues to be available for those with urgent and life-threatening healthcare needs. 

    We will contact you directly if your care is affected and will rearrange appointments as quickly as possible. Please continue to attend appointments as planned unless you are told otherwise.

    Our Emergency Department (A&E) will remain open during the strike action to treat people who need emergency or urgent care.

    Dr William Oldfield, Chief Medical Officer for Kingston Hospital, said: “We would like to apologise to our patients for the disruption that we are expecting, and to thank them for their understanding. Our staff are continuing to work hard to minimise disruption to care and treatment during the days of industrial action, but this will be challenging.

    “We are asking people to help us manage demand by considering different services for medical help or advice, such as their GP or local pharmacist. Waiting times in the Emergency Department will be longer than usual during the days of strike action and we will be prioritising patients based on the urgency of their clinical need. If we feel you could be seen elsewhere, we may redirect you. Our staff may also be more stretched than usual and so we are asking everyone to remain kind and compassionate.”

    Before attending the hospital, please consider whether there are alternative options for advice and help.

    Teddington Urgent Treatment Centre, which is open from 8am until 8pm (7 days a week) provides minor illness and injury services and you are likely to be seen more quickly there.

    Local pharmacies may also be able to help and can provide advice on minor health concerns from skin rashes to earaches and flu. Many pharmacies stay open late, and no appointment is needed. You can also contact your GP surgery to make an appointment for an illness or injury that won’t go away or access your GP’s out of hours service.

    NHS 111 should be the first port of call, if you need medical help or advice or are unsure about whether you should go to hospital – a trained adviser will provide advice and the best care pathway.

    You should always call 999 if it’s a life-threatening emergency – find out more on when to call 999 and when to go to A&E

  26. Kingston Hospital shortlisted for Student Placement and Student Nurse of the Year awards

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    Kingston Hospital’s innovative placement programme for second and third year nursing students, which involves them spending six weeks with Clinical Nurse Specialists (CNSs) in cancer and palliative care, has been shortlisted for the ‘Placement of the Year’ category in the Student Nursing Times Awards.

    During the six-week placement, students are supported through every step and offered access to first class experts in a wide variety of fields. By working with the CNSs, they get to experience multiple clinical specialisms. The inclusion of cancer and palliative care is a unique offering, as this isn’t usually included in undergraduate nursing placements.

    Philippa Esson, who was a student nurse at Kingston Hospital, submitted the nomination. Philippa wrote: “During the whole placement I was able to witness the hugely positive attitude and culture at Kingston Hospital, which has inspired and motivated me to continue a career in this field.”

    Philippa has also been shortlisted herself for the ‘Student Nurse of the Year’ award, having received fantastic feedback and testimonials from colleagues and patients during her time at Kingston Hospital.

  27. Staff win Royal College of Physicians regional poster competition 2023

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    Staff at Kingston Hospital have won the 2023 Royal College of Physicians (RCP) Regional Poster Competition for London. The poster detailed the results of the hospital’s ‘Don’t take blood in vain: Think before you go for the vein’ quality improvement project, that worked to reduce unnecessary blood testing in medical inpatients by focusing on clinical need-directed tests.

    The initiative which was launched by Chief of Medicine for Unplanned Care, Dr Louise Hogh, and Catherine Bottrill (Strategy Portfolio Manager), was supported by our Junior Doctor Champions Dr Nidhi Vedd and Dr Tabea Haas-Heger (pictured), who were invaluable in driving awareness and securing this accolade for the Trust.

    Chief of Medicine for Unplanned Care, Louise Hogh said “Effective quality improvement relies on collaborative working, the use of a structured methodology together with buckets of enthusiasm! I am delighted that Tabea and Nidhi have learnt these skills so early in their training and are realising the benefits of this work both in patient care, experience and their own self development and experience of presenting the work.”

  28. National Maternity Survey recognises high-quality care in Kingston’s maternity service

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    Findings from the Care Quality Commission’s National Maternity Survey have recognised the high level of care provided at Kingston Hospital’s maternity service. 

    A total of 274 service users who received maternity care and delivered their baby in February 2023 took part in the survey, which invited them to rate their antenatal care, experience of labour and birth, and postnatal care.

    Results from the survey place Kingston Hospital’s maternity service among the top three London Trusts for care during pregnancy and delivery, and care in hospital after birth. The Trust was also top in the region in the “Staff caring for you” category of survey questions.

    Key results for Kingston Hospital, published by Picker who conducted the survey, include:

    • 100% of respondents felt midwives listened (antenatal care)
    • 100% of respondents felt involved enough in decisions about their antenatal care
    • 100% of respondents said they were spoken to in a way they could understand during antenatal care, labour and birth
    • 100% of respondents said they were treated with kindness and compassion during labour and birth
    • 100% of respondents felt midwives listened (postnatal)

    Kingston Hospital’s Chief Nurse, Nic Kane, said: “I am really proud of the high-quality maternity care that we deliver at Kingston Hospital, and am pleased to see this reflected in the National Maternity Survey results again this year. The results show that we are giving people information that they understand and that they feel involved in decisions about their care. We have also seen that areas which we have been working on improving over recent months, have received higher scores from those completing the survey.

    “I would like to thank all my colleagues in Kingston Maternity for their commitment and dedication, and for all that they do. Thanks also to everyone who responded to the survey – we value all feedback to help us continue to improve the experiences of those who choose to have their maternity care at Kingston.”

    The response rate to the survey at Kingston Hospital was above the national average among NHS maternity services, with 48% of service users taking part.

    People who give birth during February 2024 will be invited to take part in the next CQC National Maternity Survey.

  29. Sir William Rous renovation works start from Saturday 10 February

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    From Saturday 10 February, improvement works will start in Kingston Hospital’s Sir William Rous cancer unit to upgrade some of our facilities, creating additional consultation spaces and improving the experiences of our patients.

    Works are expected to be completed in May 2024. We are working to keep disruption to a minimum during this time.

  30. Share your views on future services at our online meeting

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    At Kingston Hospital and Hounslow and Richmond Community Healthcare (HRCH) we are developing a new joint strategy for healthcare in Kingston, Richmond and surrounding boroughs.

    It is important that we are delivering services that work for our patients, service users and local population. We would love to hear your views on the future of the hospital and community services that we provide.

    If you weren’t able to attend our face-to-face public meetings in November and December, join us for a virtual (online) meeting on Wednesday 7 February, 6pm to 7pm to hear from our teams and share your thoughts on how we can provide high quality services to help people remain well.

    Book your place:
    Email khft.comms@nhs.net before Friday 2 February to take part.

  31. Kingston Maternity building works from Monday 29 January

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    From Monday 29 January, works will start in Kingston’s Maternity Unit to introduce a new maternity triage area, to help us improve the experiences of women and shorten the time it takes for them to be assessed.

    Works are expected to last between 7 and 10 days, with the new maternity triage area in place from mid-February. We are working to keep disruption to a minimum during this time.

    During the works, people coming to our Maternity Unit will be directed if needed – look out for posters in the unit and ask a member of maternity staff if you have any questions.

    Improving triage processes for women coming into our Maternity Unit is one of our Quality Priorities for 2023/24. Find out more about our Quality Priorities.

  32. The Body Coach, Joe Wicks, helps open Kingston Hospital’s new children’s cancer unit

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    The Body Coach, online fitness sensation and author, Joe Wicks MBE, joined staff and patients, alongside retired consultant paediatrician, Dr Andrew Winrow, to open Kingston Hospital’s new children’s cancer unit, giving a new home to one of the busiest children’s cancer shared care units in the South East of England, which will treat up to 65 children each month, in addition to the children and young people who regularly visit for long-term follow-up care.

    The Body Coach, Joe Wicks, originally from Epsom, whose wife Rosie gave birth to two of his three children at Kingston Hospital, spent time meeting some of the hospital’s young patients during his visit and reading a story to some of the families who will benefit from the new facilities.


    The new paediatric oncology unit offers a calm and dedicated space for children exclusively with cancer and will allow patients who have low immunity to infection to receive their chemotherapy or have blood tests away from other acutely ill children. Previously, this treatment was given in the children’s general outpatient department. The suite also includes a private room for outpatient consultations, medical reviews and meetings with parents, and will enable cancer specific treatments such as administering intravenous antibiotics to be carried out much more quickly.

    The unit, part-funded by Kingston Hospital Charity, is named after the much-respected paediatrician and academic researcher, Dr Andrew Winrow, who led the project.

    Dr Joanna Morris, Consultant Paediatrician and Lead for Paediatric Shared Care Oncology at Kingston Hospital says: “The Paediatric Oncology Shared Care Unit team and wider paediatric team are eternally grateful to all who have contributed to make this new build happen and we look forward to the improved experience we can give to children and families under our care.

    “The building will not only enable our service to meet the growing number of children requiring cancer treatment in South West London, but will allow us to deliver better training for medical and nursing staff and have a greater ability to take part in future research.”

    Kingston Hospital shares the care of these children with specialist teams at The Royal Marsden Hospital, Great Ormond Street Hospital and UCLH under the shared care model, allowing children to receive their cancer treatment as close to home as possible.

    Over the last 10 years the Kingston Hospital Paediatric Oncology Shared Care Unit (POSCU) team has treated nearly 300 children with cancer and looks forward to continuing to provide high quality care to these children and families.

  33. Lead for patient safety, clinical governance and risk management completes global fellowship programme

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    Mel Whitfield, associate director of patient safety, clinical governance and risk management at Kingston Hospital and Hounslow and Richmond Community Healthcare (HRCH), has recently completed a fellowship programme with the Patient Safety Movement Foundation.

    The Global Interprofessional Patient Safety Fellowship is focused on developing lifelong global patient safety leaders from a variety of backgrounds, locations and disciplines, enabling them to expand their knowledge in the theory and practice of patient safety.

    Mel is the only UK candidate to have undertaken the highly competitive fellowship in 2023, and one of only eight people globally to have completed the programme to date.

    Nic Kane, Chief Nurse at Kingston Hospital and HRCH, said: “I am really proud to work alongside Mel. Her specialist skills are highly valued and I am so grateful for all her work across both organisations. Mel is incredibly passionate and committed to ensuring we remain focused on patient safety, through everything we do and I am delighted to see her hard work and dedication recognised through the Global Interprofessional Patient Safety Fellowship. Really well done, Mel. Many congratulations and thank you for your exceptional work.”

  34. Kingston Hospital achieves ‘Gold’ status as a National Joint Registry Quality Data Provider

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    Kingston Hospital has recently been awarded ‘Gold’ status as a National Joint Registry (NJR) Quality Data Provider, under a new three-tier award scheme recognising successful completion of a national programme of local data audits.

    The NJR was set up in 2002 to collect information on all hip, knee, ankle, elbow, and shoulder replacement operations, to monitor the performance of joint replacement implants and the effectiveness of different types of surgery, improving clinical standards and benefiting patients, clinicians, and the orthopaedic sector as a whole.

    The ‘NJR Quality Data Provider’ award scheme was developed to offer hospitals a blueprint for reaching standards relating to patient safety through NJR compliance and to reward those who have met targets in this area. The NJR’s new three-tier, gold, silver, and bronze awarding system aims to further encourage hospitals to strive to achieve excellent data quality standards.

    This award acknowledges both the high standards being met by the Trust and the strong departmental effort to achieve compliance with the registry for four consecutive years.

    Congratulations to all involved.

  35. Kingston and Richmond team leading on virtual ward e-learning

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    The Kingston and Richmond virtual ward team have helped develop a new national e-learning course about virtual ward and urgent community response skills and capabilities.

    The course is now available for all NHS staff to access via the online Learning Hub. The course is for the wide range of clinicians who provide out of hospital care, and aims to raise awareness and understanding for all staff of the virtual ward model of care.

    Congratulations to colleagues David Baptista, Emma Balachandran, Oliver Percival, Salina Harvey-Porter and all the Kingston and Richmond virtual ward team for their involvement in launching this important programme of training.

    The virtual ward facilitates acute care out of hospital, monitoring patients in their usual place of residence while still under the care of the hospital as an inpatient. It gives the patient access to specialist care, advice and treatment in the comfort of their own home and operates 7 days a week, with 24-hour monitoring.

  36. Ask the Expert: Obesity and mental health research webinar

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    The public is invited to a webinar to ask questions of leading specialists about the latest research into obesity and mental health.

    Dr Alastair Duncan, a Consultant Dietitian at Guy’s and St Thomas’ NHS Foundation Trust, will take questions in an ‘ask the expert’ event on Tuesday 5 March 2024, from 7pm-8pm.

    Dr Sarah Appleton, a Highly Specialist Clinical Psychologist on the South East London Healthy Weight Programme at Guy’s and St Thomas’ NHS Foundation Trust, will ask your questions. Sarah is the Obesity Network Chair and Healthy Weight Clinical Lead at the South East London Integrated Care System.

    The event is being held to mark World Obesity Day on Monday 4 March 2024, a global awareness-raising campaign.

    Guests must sign up in advance using this form, where they can enter their question(s). They will also be able to ask questions during the event in the text box provided.

    Those unable to attend can provide their email address using the form to be sent a link to a recording of the event.

    The event is hosted by the National Institute for Health and Care Research (NIHR), a Department of Health and Social Care-funded organisation that works to improve the health and wealth of the nation through research.

    It will be hosted on video conferencing service Microsoft Office Teams, which can be accessed through a computer browser or the app for devices.

    For queries, contact crnsouthlondon@nihr.ac.uk

    Participating in health and care research helps develop new treatments, improves the NHS, public health and social care and saves lives.

    The NHS, public health and social care supports research by giving patients opportunities to take part in trials. Healthy people can also take part so results can be compared to those with a medical condition.

    Patients are also encouraged to ask their doctor or health professional about research opportunities and to view trials seeking volunteers at the Be Part of Research website.

  37. Where to go if you need medical advice, but it’s not an emergency

    Comments Off on Where to go if you need medical advice, but it’s not an emergency

    Pharmacy
    Your local pharmacy is a first port-of-call for minor health concerns. Pharmacists are experts in medicines and can help with lots of illnesses, from skin rashes to earaches and flu. Many pharmacies open late and offer private consultations, no appointment needed.

    Your GP
    Call your GP practice or visit their website to make an appointment for an illness or injury that won’t go away, or access your GP’s out of hours service.

    NHS 111 (24/7)
    Call NHS 111 FREE for urgent medical advice, or access the service online at 111.nhs.uk.
    If NHS 111 advise that you attend the Emergency Department, ask them if they can book you an appointment.

    Richmond Urgent Treatment Centre
    (8am-8pm, every day)
    The Richmond Urgent Treatment Centre (UTC) at Teddington Memorial Hospital is for when you need urgent medical attention, but it’s not a life-threatening situation.

    The service is run by nurses and other healthcare professionals, supported by a GP.

    Contact your current healthcare team
    If you are already receiving care or treatment from a particular healthcare team, contact them first to see if they can help.

    Healthier Together children’s health website
    Created by experts, Healthier Together is a new website in south west London which provides pregnant people, parents and carers with trusted information on common childhood illnesses.

    Visit www.swlondon-healthiertogether.nhs.uk.

    Mental health support (24/7)
    If you live in Kingston, Merton, Richmond, Sutton and Wandsworth and you need mental health support in a crisis you can call our 24/7 Mental Health Crisis Line on 0800 028 8000.

    The Mental Health Crisis Line offers emotional support and advice to people who are affected by urgent mental health issues, at any time of the day or night. It is open to children and adults of all ages, and to people who haven’t previously accessed mental health services.

    If you are in a mental health crisis or need urgent support you can also go to:

    Connected Kingston
    If you need to access community support, visit www.connectedkingston.uk.

    Connected Kingston is run by the Royal Borough of Kingston Council and Kingston Voluntary Action, and is dedicated to helping Kingston residents navigate local services.

  38. Mental health support over the holidays for South West Londoners

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    The holidays and festive season can be a trying, difficult time for some people and if you are living with mental health problems, some experiences during the holiday period could make your mental health worse or harder to manage.

    The team at South West London and St George’s Mental Health NHS Trust have put together some helpful information about how and where South West Londoners can access support for their mental health over the holidays. It includes:

    • 24/7 Mental Health Crisis Line 0800 028 8000

    Mental health crisis support is accessible round-the-clock, including at weekends and on bank holidays, by calling the Mental Health Crisis Line on 0800 028 8000. The team will help you or the person you care for to get help and support quickly and in the right place.

    Only call 999 or go to your local A&E department if someone’s life is at risk – for example they have seriously injured themselves or taken an overdose, or you do not feel you can keep yourself or someone else safe.

    • Your local Recovery Café or health and wellbeing hub

    If you’re struggling with how you are feeling or feel at risk of going into mental health crisis, your local Recovery Café or health and wellbeing hub can help.

    The recovery cafés and hubs are a free walk-in out of hours service where you can talk to people who will understand and help you. You don’t need a referral or an appointment to go. Click here for the full list of South West London cafés and hubs including contact details and opening times.

    • NHS Talking Therapies

    For non-urgent mental health support and help with common mental health problems like stress, anxiety and depression, you can self-refer to Talking Therapies or speak to your GP who can refer you.

    Help is available in person, by video, over the phone or as an online course. Find your local service and refer yourself online here: Find an NHS talking therapies services – NHS (www.nhs.uk)

    You can find more information about the above services and a list of other organisations that can help here: Mental health support over the holidays (swlstg.nhs.uk)

  39. Urgent GP care on weekends over the Christmas and New Year period

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    For urgent health advice from a local GP over the weekends of 23 – 24 December, 30 – 31 December 2023 and 6 – 7 January 2024:

    • If you are a registered with a GP Practice in Kingston please call 020 3405 8631
    • If you are a registered with a GP Practice in Richmond please call 033 3405 4060

    Lines are open from 8am to 8pm in Kingston and 8am to 4pm in Richmond, each weekend.

    Outside these hours, call NHS 111 or visit 111.nhs.uk. In a life-threatening emergency call 999.

    These additional GP numbers are designed to relieve pressure on NHS 111 and health services during the festive period, with planned junior doctors strikes taking place from 20 to 23 December and 3 to 9 January. While disruption is expected, the NHS is still here for anyone who needs care. 

  40. Strike action by junior doctors – advice to the public

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    Services at Kingston Hospital will be significantly impacted by strike action taking place in December 2023 and January 2024.

    The industrial action is planned to take place from 7am on Wednesday 20 December until 7am on Saturday 23 December. This will be followed by a six-day strike, from 7am on Wednesday 3 January until 7am on Tuesday 9 January

    To make sure patients are kept safe during the industrial action we will need to postpone some appointments and procedures, to allow us to ensure safe care continues to be available for those with urgent and life-threatening healthcare needs. 

    We will contact you directly if your care is affected to rearrange your appointment as quickly as possible.

    Please continue to attend appointments as planned unless you are told otherwise.

    Our Emergency Department (A&E) will remain open during the strike action to treat people who need emergency or urgent care.

    Tracey Moore, Chief Operating Officer at Kingston Hospital, said: “Our staff are working hard to minimise disruption to care and treatment during the days of industrial action, however we know that this will be challenging. Waiting times in our Emergency Department will be longer than usual during the days of strike action and we will be prioritising patients based on the urgency of their clinical need. We would like to apologise to our patients for the disruption we are expecting, and to thank them for their understanding.”

    Before attending the hospital, please consider whether there are alternative options for advice and help.

    Teddington Urgent Treatment Centre, which is open from 8am until 8pm (7 days a week) provides minor illness and injury services and you are likely to be seen more quickly there.

    Local pharmacies may also be able to help and can provide advice on minor health concerns from skin rashes to earaches and flu. Many pharmacies stay open late, and no appointment is needed.

    You can also contact your GP surgery to make an appointment for an illness or injury that won’t go away, or access your GP’s out of hours service.

    For urgent health advice from a local GP over the weekends of 23 – 24 December, 30 – 31 December 2023 and 6 – 7 January 2024:

    • If you are a registered with a GP Practice in Kingston please call 020 3405 8631
    • If you are a registered with a GP Practice in Richmond please call 033 3405 4060

    Lines are open from 8am to 8pm in Kingston and 8am to 4pm in Richmond, each weekend.

    Outside these hours, call NHS 111 or visit 111.nhs.uk. NHS 111 should be the first port of call, if you need medical help or advice or are unsure about whether you should go to hospital – a trained adviser will provide advice and the best care pathway.

    More information on the strikes is available on the NHS website.

    You should always call 999 if it’s a life-threatening emergency – find out more on when to call 999 and when to go to A&E.

  41. Operation Sleigh Bells – getting patients home this Christmas

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    This festive season, we want to help as many of our inpatients as possible to get home, so they don’t have to spend Christmas in hospital. That’s why we’ve launched ‘Operation Sleigh Bells’.

    Over the coming days, our inpatient teams will be assessing patients’ health and doing everything they can to get them home in time for Christmas.

    We will be working with families and carers to ensure that people who can go home are able to do so safely and with the right support in place.

    Flyers are available for patients and relatives with more details about the campaign. Please speak to a member of staff to find out what you can do to help get your loved one home this Christmas, if safe to do so.

    If you have any concerns about yourself or a loved one returning home for Christmas, please let the staff on the ward know.

  42. Kingston music producer and cancer patient teams up with NHS singer and choir to release Christmas charity single

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    Music producer, Nick Hogarth, currently being treated for cancer at Kingston Hospital in South West London has teamed up with his nurse and a Kingston Hospital choir to release a Christmas single to raise money for Kingston Hospital Charity.

    Known for writing for singers including Mark Almond from Soft Cell, the idea came to Nick while he was being treated for M.D.S, a form of bone marrow cancer which requires lengthy isolated stays in hospital to receive chemotherapy.   

    After being diagnosed in January 2023 and finding out he would need to be hospitalised for months, Nick took a music keyboard and laptop with him to hospital so he could compose music in the long hours alone.  

    Nick says: “The idea to compose a song for Kingston Hospital Charity just came to me one day having received such great care from the hospital staff, as I suffered some horrible side effects from the chemotherapies.

    “The bedroom and ensuite bathroom I spent my isolation in for six months had recently been upgraded and modernised with charitable monies. This definitely helped make it easier to live each day, while being cared for by a team who were always helpful and supportive.

    “I remembered a song I had written with a co-writer many years ago which had never been released entitled ‘This Heart Beats Only For You’. So, I found the song in my files and worked on it remotely with Aggy, a Trainee Nursing Associate who was caring for me at the hospital and who is a singer.”

    Nick approached Kingston Hospital Charity in October to ask if they could provide a choir to record the chorus and backing vocals for the track.  The track is now available to download on Kingston Hospital Charity’s website for the suggested donation of £0.99 at Kingston Hospital Charity | Homepage (khc.org.uk)

    Flutist Norda Mullen from the 60s rock band the Moody Blues has also recorded a flute section which has been mixed in with the track. 

  43. Staying safe and well in wintery weather

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    With the drop in temperature this week, south west London’s top doctor has outlined a few simple steps for people to keep themselves and their loved ones safe and well during these cold temperatures.

    Dr John Bryne’s top tips for keeping well during the cold snap:

    • Check on family, friends and neighbours who may be at higher risk of becoming unwell, and if you are at higher risk, ask them to do the same for you
    • Check the weather forecast and the news
    • Make sure you have sufficient food and medicine
    • Take simple measures to reduce draughts at home
    • Heat rooms you spend most time in, to 18C if you can
    • Keep bedroom windows closed
    • Wear multiple layers of thinner of clothing
    • If you’re eligible, get vaccinated against flu and Covid-19
    • Get help if needed. Call NHS 111 or in an emergency 999

    For more information go to: www.southwestlondon.icb.nhs.uk/news/staying-safe-and-well-in-wintry-weather/

  44. Bond star opens state-of-the-art Eye Unit at Kingston Hospital

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    Julian Glover, Bond villain and voice of the giant animatronic spider Aragog, in Harry Potter’s Chamber of Secrets, recently opened Kingston Hospital’s new retina eye unit, a centre for excellence in the treatment of retinal conditions. 

    The Nadhmi Auchi Retina Centre, which was developed with the help of Kingston Hospital Charity, will give ophthalmologists access to state-of-the-art equipment and technology to diagnose and deliver specialist care for a wide range of retinal conditions. These include age-related macular degeneration, diabetic retinopathy, retinal detachments, and other disorders. The new centre will also serve as a hub for innovation to explore and deliver new treatments. 

    Clinical Lead and Consultant Ophthalmic Surgeon at Kingston Hospital’s Royal Eye Unit, Mr Wisam Muen, said: “This new retina centre represents a significant step forward in our commitment to both eye care excellence and our mission to preserve and improve the precious gift of sight. We would like to express our heartfelt gratitude to Kingston Hospital Charity and all who have generously contributed to making this new centre a reality.”

    Barnes based screen, stage and TV actor Julian Glover, who is a patient at Kingston Hospital’s Royal Eye Unit, said: “In 2016 I was brought in here with pneumonia, but they immediately spotted I had a heart complaint, and a fortnight later I had the operation for atrial fibrillation. So that’s seven years ago – I’ve been given life of this hospital so I’m very grateful. And I’m grateful now because I have macular degeneration which didn’t used to be treatable, but it is now, and it’s done so well by this hospital. I’ve now been given my sight back.”

    The retina is essential for vision and when compromised can lead to visual impairment or even blindness.    

    Our thanks to all who supported Kingston Hospital Charity’s fundraising campaign to develop this new unit, which is set to make a meaningful impact on the lives of many patients and their families by delivering care in the best possible clinical environment, as efficiently as possible. 

  45. Blood tests – share your views

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    We value your feedback and would like to know more about your experience with blood tests.

    Please complete a short, anonymous survey and share your thoughts using the following link: https://www.smartsurvey.co.uk/s/W456SB/

    Healthwatch Richmond will collect and analyse this information independently, to help understand if the blood test services meet your needs.

  46. NHS Pastoral Care Quality Award – International nurses and midwives

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    Kingston Hospital has been awarded the NHS Pastoral Care Quality Award, recognising the support we provide to our internationally educated nurses and midwives.

    Launched in March 2022, the NHS Pastoral Care Quality Award is part of NHS England’s International Recruitment Programme, supporting NHS organisations to increase and develop international recruitment plans.

    The standards NHS trusts must meet to achieve the award have been co-developed with regional and trust international recruitment leads and international nursing and midwifery associations, which provide pastoral and professional support to international nurses and midwives in the UK.

    The award recognises the Trust’s work in international recruitment and our ongoing commitment to providing high-quality, tailored pastoral care to nursing and midwifery colleagues as they start their NHS journey and onwards in their career.

  47. Celebrating excellence at our annual Staff Awards

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    On 16 November, the winners of the first joint Kingston Hospital and Hounslow and Richmond Community Healthcare (HRCH) annual Staff Awards were announced during a glittering ceremony at Twickenham Stadium, generously funded by Kingston Hospital Charity and the HRCH Charity.

    Almost 500 guests from across both Trusts came together to celebrate the achievements and contributions of colleagues in delivering high quality care for patients and our communities.

    The ceremony, which was led by Chief People Officer, Kelvin Cheatle, featured 16 award categories which recognised the incredible breadth of talent across Kingston Hospital and HRCH.

    Congratulations to all the award winners and nominees.

  48. Tell us about your experience with the new NHSApp waiting time feature

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    If you are waiting for a hospital appointment, treatment or surgery you can now view your estimated waiting time in the NHSApp.  

    You can share your anonymous feedback on this new feature via the link below:

    NHS App users can also view your referrals and hospital appointments, access supporting information, and see a single point of contact for your appointments.

    For more information including how to download the NHS App, please visit www.nhs.uk/nhs-app

  49. Monthly One Stop Shop for Carers

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    A monthly one stop shop for carers has been added to the services offered at the Living Well Hub at The United Reformed Church in New Malden.

    The next One Stop Shop will take place on Thursday 7 December, 11.30am – 1pm.

    The aim of the event is to provide a one-stop solution for carers, where they can find support, resources, and information to make their caregiving journey easier.

    Find out more

  50. Merger of The Friends of Kingston Hospital with Kingston Hospital Charity

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    Kingston Hospital Charity is delighted to announce a merger with The Friends of Kingston Hospital.

    The decision was taken by the Friends of Kingston Hospital’s current committee earlier this summer and ratified at Kingston Hospital NHS Foundation Trust’s board meeting in September this year.

    Rob Aldous, Director of Kington Hospital Charity, said: “We’re delighted that The Friends of Kingston Hospital is merging with Kingston Hospital Charity. The decision to merge was driven by a recognition that the Friends membership had dropped significantly over recent years. The relaunch of Kingston Hospital Charity at the end of 2017 also meant there were two organisations both raising funds for Kingston Hospital. Although now part of Kingston Hospital Charity, The Friends will continue to exist as a linked fund, meaning donations or gifts in wills to The Friends can still be received and used to enhance treatment and care of our patients.”

    To celebrate the event and to thank the Friends of Kingston Hospital committee, members from both charities met for a small tea party.

    Any questions about the merger can be directed via email to r.aldous@nhs.net.

  51. Virtual Wards – One Year On

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    Healthwatch Kingston will be joined by Kingston Hospital staff for an online event to reflect on the work of virtual wards over the past year, and to hear about what is next for virtual wards in Kingston.

    Guests will also have an opportunity to ask any questions they may have.

    The event will take place on Zoom, on Tuesday 21 November, 11am – 12pm.

    Find out more on the Healthwatch Kingston website.

  52. Read the latest news for our members and local community

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    You can read a copy of our latest membership newsletter here.

    If you would like to become a member of Kingston Hospital NHS Foundation Trust, you can find out more here.

  53. A Q&A with our Specialist Deconditioning Physiotherapist

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    Specialist Deconditioning Physiotherapist, Brooke Holden, has recently started a new role, funded by Kingston Hospital Charity. Partnering with care homes and GP practices in Kingston and Richmond, Brooke can now work with a team of trained volunteers to tackle the risks associated with deconditioning across our communities.

    Laura Greene, Head of Volunteering and Community Partnerships talks to Brooke about her career, her vision and about how Kingston Hospital’s members and supporters can get involved in the Community Rehabilitation Volunteering Service.

    Q: Brooke, why did you choose a career in Physiotherapy?

    I grew up playing sport and was always interested in sciences at school. I saw the benefits of rehabilitation first hand after members of my family sustained various sporting injuries and underwent surgeries, which piqued my interest. I was inspired by the physiotherapists’ aim of improving function and thus quality of life.

    Whilst doing my A Levels, I read a quote which said, “Doctors can save lives, but Physiotherapists can give quality and meaning to life.” This really motivated me to help people in a way that they can not only live life but enjoy a quality of life. I took the long route into physiotherapy, starting out with a degree in Sports Science, taking time out as a professional carer, and then pursuing a masters in Physiotherapy which was intense but incredibly rewarding.

    Q: What is a Deconditioning Physiotherapist?

    My aim is to encourage people to have an active and healthy lifestyle through exercise, particularly people who are at risk of a poorer quality of life though their health, age and other factors. This can include older people, people with a sedentary lifestyle or people with mental or physical health conditions that can impact on their motivation and ability to exercise. It’s a holistic role where I can develop services and new ways for people to remain active, healthy and make a conscious effort to improve their quality of life.

    Q: What is deconditioning?

    Put simply, deconditioning comes about as a result of a sedentary or inactive lifestyle and fundamentally causes a loss of muscle mass, muscle strength and other physiological and psychological changes. There are many factors which contribute to the onset of deconditioning, which can include an acute health event resulting in a hospital inpatient stay or prolonged bed rest. There can also be social causes, for example the pandemic, which left many people without any reason to leave their homes for much of the day, leading to less physical activity. Deconditioning impacts an individual’s quality of life, stealing independence and increasing risks of morbidity and ill health. We can support individuals in the community and help prevent this deconditioning cycle from starting.

    Q: What can people do to prevent deconditioning?

    There are lots of things that people can do to prevent deconditioning. The first is to get talking about deconditioning and the importance of physical activity. People can learn what deconditioning is about and make friends and relatives aware of what it is, the risk factors, and how to reduce these through increasing and maintaining physical activity, at any age.

    Next, people can take time to learn about what is available in their local community to get active. There are lots of local services ranging from private gyms to council funded walking groups and everything in between. We can all encourage our friends and family to find new ways to get out of the house, or even remain active in the home through making movement a priority. It doesn’t have to be circuit training! Any movement is good movement, even marching on the spot whilst watching TV!

    As professionals, we can work in a more integrated way to promote local services to our patients and clients and make them aware of the risks of deconditioning by making every contact count.

    Q: How can Kingston Hospital’s members and supporters get involved?

    We are now recruiting for volunteers in the New Malden and Richmond area to join us and volunteer with people locally who have been advised and supported by their GP to participate in our gentle movement programme.

    Volunteers are fully trained and supported to visit patients in their homes on a weekly basis for eight weeks to help them to get moving at a pace and level that’s right for them, encouraging people back to health through a cuppa and a few repetitions of each exercise on the programme.

    We’re looking for people in these areas who can give a couple of hours each week to really make a difference to an older people who may be at risk of getting weaker through deconditioning. The work we’ve done so far has shown that the programme can be life changing for our patients and for our volunteers too.

    If interested, please watch our short film to find out more or contact us via khft.rehabvolunteers@nhs.net to register your interest. Recruitment will open on 4 December and training takes place in February 2024.

  54. NHS Inpatient Survey 2023

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    Patient feedback is key to helping us deliver the best possible care. Each year, Kingston Hospital takes part in the Care Quality Commission (CQC) inpatient survey, which is part of a national programme to improve patients’ experiences while in hospital.

    The survey looks at the experiences of adults that have been an inpatient at an NHS hospital during a particular timeframe. This year, a number of randomly selected patients discharged from our adult inpatient services during November 2023, will receive a questionnaire in the post asking them about their experience of our services. They will also receive text message reminders.

    If you are invited to take part, we would love to hear your views.

    The survey will be sent to patients in January 2024. Taking part in the survey is voluntary and all answers are confidential. If you would like to opt out, or have any questions about the survey, please contact Lee Walsh (Patient Experience Team) on 0208 934 2504 or email lee.walsh@nhs.net  

  55. Operating Department Practitioner and Theatre Nurse recruitment events

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    Join us virtually on Wednesday 15 November or in-person on Wednesday 30 November for an exclusive recruitment event dedicated to Operating Department Practitioners (ODPs) and Theatre Nurses.  

    At these events, you’ll have the chance to: 

    • Explore exciting career opportunities at Band 5 or Band 6
    • Gain valuable insights from our experienced ODPs, and quiz them about their career journeys
    • Discover our training and development programs, specifically designed to help you reach your professional goals
    • Get interviewed and hired on the day (in-person only)
    • Plus, so much more! 

    With over 26,000 annual surgeries performed at Kingston Hospital, our surgery teams conduct a wide range of procedures, serving patients across South West London and Surrey in our 12 state-of-the-art operating theatres. 

    When you become a part of Kingston Hospital, you’re not just joining a team; you’re becoming a vital member of a skilled ensemble, including theatre practitioners, surgeons, nurses, and anaesthetists. Together, we provide specialised care at every stage of the patient journey. 

    We understand and value the important role ODPs play in ensuring patient safety and delivering top-quality care. That’s why, if you join our team, you’ll be at the forefront, with excellent opportunities to progress, improve and consolidate your skills – in scrub, recovery and anaesthetics.

    Don’t miss out on this opportunity – secure your spot now.

    Virtual event: Click here to sign up

    Face to face event: Click here to sign up

    We hope you can join us.

  56. Share your views on the future of hospital and community services that we provide

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    At Kingston Hospital and Hounslow and Richmond Community Healthcare (HRCH) we are developing a new joint strategy for healthcare in Kingston, Richmond and surrounding boroughs.

    It is important to us that we are delivering services that work for our patients, service users and local population and we would love to hear your views.

    Come and have a conversation with some of our health professionals and tell us your thoughts on how we can provide high quality services to help people remain well.

    As a thank you for your contribution, you will receive a £20 voucher.

    Public meetings:

    • Thursday 30 November, 9.30am – 12pm
      DoubleTree by Hilton, 1 Skerne Road, Kingston upon Thames, KT2 5FJ
    • Tuesday 5 December, 9.30am – 12pm
      York House, Richmond Road, Twickenham, TW1 3AA

    If you would like to attend, please email khft.comms@nhs.net

  57. New NHS App feature

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    While you are waiting for your hospital appointment, treatment, or surgery, you can now use the NHS App to get the information you need while you wait to be seen.

    Kingston Hospital NHS Foundation Trust is trialling a new NHS App feature for patients to view your estimated waiting time for hospital care. You will know you are on waiting list and how long you may have to wait for your consultation, follow-up appointment, treatment, or surgery.

    NHS App users can also view your referrals and hospital appointments, access supporting information, and see a single point of contact for your appointments.

    For more information including how to download the NHS App, please visit www.nhs.uk/nhs-app

  58. Reviewing waiting lists at Kingston Hospital

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    As part of a national review commissioned by NHS England, we are undertaking a review of patients who are currently on our waiting lists for an appointment or procedure.

    Some patients may no longer need treatment as their condition may have improved or they may have had treatment somewhere else. By making sure that our waiting lists are accurate, we can ensure that all our patients get the right treatment as quickly as possible. Messages will be sent out directing patients to our Patient Portal, where they will be able to answer a quick questionnaire to tell us if they would like to continue waiting.

    Our clinical teams have reviewed our waiting lists to ensure that patients with the greatest need are treated first. We now need to confirm the information that we hold, by contacting patients to understand if there are any changes in their circumstances and if they wish to remain on our waiting list for their appointment or procedure.

    By reviewing our waiting list and gathering this information we can ensure that we understand the requirements for our services, while we prioritise care for our most clinically urgent patients.

    If you have any questions about logging into your Patient Portal account, or registering an account for the first time, you can find support and guidance here.

    If you have any questions about your care, or this questionnaire, please contact the administration team for the department that cares for you at the hospital.

  59. 1000 carers and counting supported by Carers’ Clinical Liaison Service

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    Kingston Hospital’s Carers’ Clinical Liaison Service supported the 1000th unpaid carer this September when the person they care for was admitted to hospital. The service supports up to 16 carers a day, Monday to Friday.

    In addition, a new service is now being established at Hounslow and Richmond Community Healthcare for carers who live with and support a friend or family member, who could not cope without their help.

    The Carers’ Clinical Liaison Service, which launched in February 2023 with funding from NHS South West London’s Innovation Fund, the Winter Pressures Fund and Kingston Hospital Charity, acts as the voice of an unpaid carer from when the person they care for is admitted to hospital, through to their discharge. It then helps them navigate returning home and accessing support in the community.

    The service fulfils the Trusts’ legal duty to involve carers in discharge planning, but goes much further to improve their experience of supporting someone receiving hospital care, discharge and the transition back home. The ‘safe transitions of care assessment’ tool helps carers and the hospital to identify any barriers they may have to coping well when going home from hospital with a person they care for. The Carers Clinical Liaison Service works with each carer individually to identify their support needs and put a plan in place early in the hospital admission, as well as services and benefits they can access post discharge. This could include training for the carer to be able to confidently take on medical tasks for their cared for person, manual handling, obtaining and using new equipment and making sure they have access to support if they face an emergency once they are home.

    Unpaid care provides over £17 billion in value to the NHS and social care but caring can take a huge toll on the health and wellbeing of the carer. In addition, 25% of avoidable hospital admissions in patients over 75 are attributed to the decline in the health of an unpaid carer. As part of their work, the team has helped raise awareness with clinical staff around identifying carers, as many are undertaking the role without realising and in turn they miss out on invaluable support. When a carer is identified, they are given a carers passport and orientation of the hospital which helps them understand the processes their cared for person is going through. A Carers’ Clinical Liaison Practitioner is assigned to them and can help as little or as much as required throughout the hospital stay and to anticipate the support they will need in the future to help them to cope emotionally, financially and physically with their caring role.

    Beth Mburu, Carers’ Clinical Liaison Practitioner, said: “Kingston Hospital has stepped up to ensure that unpaid carers are seen and heard. As a nurse transitioning from just caring for patients to now being the voice for carers, this role has been an eye opener as unpaid carers may often feel forgotten especially in a hospital environment. Being able to be there to offer practical support to them every day and to link them to community support after they’ve left hospital has been a highlight of my role.”

    One local unpaid carer shared: “We have just started down the road to working out the best care package both from the hospital and from the community. The call was a great relief, but key will be gathering a plan both within the hospital and coordinating with the GP.”

    Tony Bennett, Chief Executive of Kingston Carers’ Network, said: “Being an unpaid carer is a difficult role to fill at the best of times, and when a cared for person is in hospital, or returns home with increased needs, it can really take a toll. Knowing that this service is there to support people at such a vulnerable time is fantastic and is making a difference to the carer and those they look after.”

    Read our information for people who care for others.

  60. Kingston Hospital receives Sustainable Retention Initiative award

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    A number of colleagues at Kingston Hospital and Hounslow and Richmond Community Healthcare (HRCH) were recently shortlisted in the London Healthcare Support Worker Awards 2023.

    Slawomir Ornarowicz, from the Hounslow district nursing team, was shortlisted for the ‘Healthcare Support Worker of the Year’ award, whilst HRCH’s paediatric audiology administrative team were shortlisted for the ‘Team of the Year’ award.

    Kingston Hospital was shortlisted in the ‘Sustainable Retention Initiative’ and ‘Trust of the Year’ categories, and the Trust’s Discharge Support Worker team were shortlisted in the ‘Team of the Year’ category.

    The London Healthcare Support Worker Awards ceremony took place on 17 October, and Kingston Hospital colleagues were delighted to be presented with the ‘Sustainable Retention Initiative’ award for the Trust’s ICARE development pathway.

    Congratulations to all who were shortlisted and to the winners.

  61. Founder of Momentum Children’s Charity receives OBE

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    Founder and CEO of Momentum Children’s Charity, Bianca Effemey, has been presented with an OBE by the Princess Royal at Windsor Castle, in recognition of her services to young people with life-challenging conditions.

    Founded in 2004, Momentum Children’s Charity started when Bianca was working as a Receptionist on Kingston Hospital’s paediatric ward. The charity has provided a wide range of support to young cancer patients and their families at Kingston Hospital ever since, as well as funding enhancements to the hospital environment.

    Congratulations to Bianca, from all at Kingston Hospital.

    You can read more on the Momentum website.

  62. Digital design and manufacturing facility opens at Kingston Hospital

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    Staff at Kingston Hospital NHS Foundation Trust are celebrating the launch of a new digital clinical design and manufacturing lab.

    The Trust is now one of only a small number in the country to provide onsite digital customised anatomical models and medical devices, using 3D biomedical design and printing, in a bespoke facility.

    The state-of-the-art lab, which has been funded by Kingston Hospital Charity, is housed in the hospital’s Princess Alexandra Wing, and uses high-precision scanners, specialised design software and medical grade 3D printers, to produce items including hearing aids and orthodontic appliances for patients, as well as surgical equipment.

    An official opening event gave staff and guests an opportunity to see the lab in use and to watch a live demonstration of the scanning, design and 3D printing processes, which mean more efficient and comfortable care, fewer hospital appointments, and better outcomes for patients.

    Dr Chris Donaldson, Orthodontic Consultant and Project Lead, said: “We are really proud of the new facility which is already benefiting patients and allowing us to 3D print medical and dental devices such as facial surgery planning aids, orthodontic appliances and surgical cutting guides rapidly, with reduced waste and increased efficiency. These techniques and tools will become essential to the NHS of the future and I’m grateful to Kingston Hospital Charity for recognising the potential of this project – thank you to Rob Aldous and to the charity’s donors and supporters for helping to make the project a reality.”

    Rob Aldous, Director of Kingston Hospital Charity, said: “It is fantastic to see the 3D digital design and manufacturing unit up and running for patients. We were delighted to fund this important project, which will benefit local people for many years to come. Congratulations to Chris and to the team on the opening of the unit.”

    The following short film includes further information about the facility and its benefits:

  63. Award boost for Volunteering

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    Congratulations to Laura Greene, Head of Volunteering and Community Partnerships at Kingston Hospital and Hounslow and Richmond Community Healthcare (HRCH), who was awarded the ‘Above and Beyond’ award for her outstanding contribution to excellence in volunteering at the inaugural Helpforce Awards last Friday.

    Helpforce works with health and care organisations to increase volunteering opportunities and accelerate their impact.

    Laura said: “It is easy to be passionate about a job where I can infuse NHS systems with incredible people volunteering to deliver second-to-none patient experience, patient safety and better health. With Helpforce, I have found a tribe of volunteering professionals and I feel hugely proud to have been a critical friend in their success and impact to date. I would like to thank the Kingston Hospital and HRCH community for their support for innovation in volunteering, their compassion which drives outstanding patient care, and their belief in the art of the possible.”

    Find out more about volunteering at Kingston Hospital.

  64. National Cancer Patient Experience Survey

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    At the NHS, we want our patients to have the best experience possible and having continuous patient feedback is crucial in helping us deliver what patients want and need.

    The national Cancer Patient Experience Survey (CPES) asks for feedback from cancer patients (16 years and over*), to inform and improve local cancer services across England. Those who were treated for cancer as an inpatient or day-case, and left hospital in April, May or June 2023, will be invited to take part in the survey. 

    The survey takes 10 to 20 minutes to complete and can be done online, on paper, or over the phone. If you need support completing the survey or need it made available in another language you can call the free helpline number: 0800 103 2804.  

    The NHS and cancer charities use the results to understand what is working well and which areas need improvement. The results enable them to identify national and local priorities and work with patients and partners to deliver change.

    The survey is anonymous and all personal data will be kept safe.

    For more information on the survey and how to access help and support in completing it, please visit www.ncpes.co.uk.

    *A separate survey has been launched for those aged 16 and under, www.under16cancerexperiencesurvey.co.uk

  65. Kingston Hospital recognised for ‘Innovation and Excellence in Pastoral Support’

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    Kingston Hospital’s Deputy Chief Nurse, Berenice Constable, and HR Business Partner, George Mabey, were invited to speak at NHS England’s National Healthcare Support Worker Programme shared learning event at the Kia Oval on 12 October.

    At the event, Berenice and George presented on the Trust’s ICARE Healthcare Support Worker development pathway and pastoral support provision.

    The event also included an awards ceremony to recognise the work being done in recruiting and retaining Healthcare Support Workers across England, and Kingston Hospital was presented with the award for ‘Innovation and Excellence in Pastoral Support’.

  66. Audiology and ENT building officially opened by professional guitarist and local music mentor

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    Staff and patients at Kingston Hospital were joined by special guest Ben Ash, acclaimed session guitarist, music teacher and mentor, to celebrate the official opening of a new, purpose-built Audiology and Ear, Nose and Throat (ENT) building.

    The fully accessible state-of-the-art Aspen Building, located at the centre of the hospital site, contains consultation, examination and treatment rooms including audiometric test booths, an audiology laboratory, a voice therapy suite and staff and administration areas.

    The unit also has radiological and cellular pathology facilities for fine needle aspiration biopsies to be taken and analysed on site, enabling same-day diagnosis of head and neck tumours.

    Funding from Kingston Hospital Charity, to the tune of £34,000, has also gone towards enhancing the environment for patients. The audiometric test booths have been made more welcoming and conducive to testing young children and adults with cognitive disorders who may become anxious, with the aim of reducing the need for multiple visits to the hospital.

    Ben Ash joined Kingston Hospital’s Chair, Sukhvinder Kaur-Stubbs, and Chief Operating Officer, Tracey Moore, to cut the ribbon and officially declare the building open.

    Ben said: “It was a real privilege to be asked to cut the ribbon to this progressive department. Being a working creative has its occupational pitfalls and the support I’ve had from Justine Sweet and the team (including the regulars at the Tinnitus Support Group) has been amazing. It’s a crucial thing for everyone to look after their hearing and it is equally important to exercise a growth mindset with the challenges ahead – they do both, here.”

    Justine Sweet, General Manager for Specialist Surgery, Specialist Outpatients and Cancer Services, and Head of Audiology at Kingston Hospital, said: “We are delighted that our dedicated Audiology and ENT building is now officially open. The new building enables us to better deliver outstanding care to patients and has improved the experience of both patients and staff. Thank you to Ben for joining us to celebrate the official opening and thank you to everyone who has been involved with the designing, planning, and building works. I am incredibly grateful to you all.”

  67. Kingston Hospital launches preceptorship programme for allied health professionals

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    This October, Kingston Hospital is launching a preceptorship programme for newly qualified allied health professionals (AHPs) starting work at the Trust.

    Preceptorship provides a period of structured support and guidance for newly registered healthcare practitioners as they transition from students to professionals and aims to provide colleagues with opportunities to translate their knowledge into everyday practice, supporting their confidence and enabling them to have the best possible start in their careers.

    The new programme, which has been developed by Layla Al-Najjar (AHP Preceptorship Lead) aims to:

    • Increase recruitment and retention of Band 5 AHPs
    • Provide an opportunity for Band 5s across all AHP disciplines to come together and support each other to increase awareness of various AHP roles and promote team working
    • Position Kingston Hospital as the best place to work in London for newly qualified AHPs
    • Maximise the productivity, happiness and wellbeing of newly qualified AHPs at Kingston Hospital
    • Offer specific support and guidance in a safe, friendly environment

    Emily Orme, AHP Workforce Supply Project Lead at Kingston Hospital, said: “We are delighted to be launching this new programme for allied health professionals. We have been working with a wide range of staff, running focus groups and researching other similar programmes elsewhere within the NHS, to ensure we can offer the very best opportunities for those starting their careers with us at Kingston Hospital, providing support, teaching and guidance to allow newly qualified practitioners to become confident and autonomous AHPs.”

  68. New Discharge Support Workers get patients moving

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    Kingston Hospital’s Transfer of Care Hub has been boosted by the recruitment of 12 new Discharge Support Workers who have joined the existing four after a successful pilot project earlier this year.

    The Discharge Support Workers make up part of a multidisciplinary team, which works closely with colleagues from Kingston and Richmond Councils, South West London ICB, Teddington Memorial Hospital and local voluntary sector organisations, to promote and support a safe and timely discharge for patients from hospital.

    The number of long stay patients that were in Kingston Hospital longer than 21 days stood at 131 this time last year and has now fallen to 78, an achievement that our Integrated System Transfer of Care Hub Lead, Hazel Munroe-Browne, is proud of.

    She said: “I come from a nursing background, which I think helps as I understand the clinical issues people face as well as the processes needed to get people out of hospital and into the right environment for them.

    “I am proud of the work of the Transfer of Care Hub and the difference we are making to the flow of the hospital. By making sure plans are in place before a patient is ready to leave, we free up the time of Discharge Support Nurses, improve the flow of the hospital and ultimately improve the experience of patients.”

    Each Discharge Support Worker covers one or two wards, which can have up to 50 beds each, and aims to identify patients and their individual needs within the first 24 hours of them being admitted to hospital. This means that there is a plan for discharge which can be put in place as soon as they are ready to leave.

    Discharge Support Worker, Dan Lotek, said: “This role is great as it varies so much from day to day. Really, supporting complex discharge cases is like connecting the dots. Each patient is different, they’re from different boroughs, they have different needs and different priorities. It is our job to make sure all of this is considered on a case-to-case basis, working in partnership to get them where they need to go.”

    Discharge Support Worker, Zohrah Akhtar, works with the Acute Assessment Unit. She added: “I work with patients before they are even admitted to a ward, starting their discharge process from scratch. Clinical staff work to get people well enough to go home, and it is my job to start getting the plans in place to make sure this can happen safely.”

  69. Kingston Hospital launches Accessibility Guide in partnership with AccessAble

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    As part of the Trust’s ongoing commitment to improving accessibility for patients and visitors, Kingston Hospital has worked with AccessAble to create detailed access guides to wards, departments and supporting facilities.

    AccessAble is the UK’s leading provider of detailed disabled access information and provides support to over 90 NHS Trusts.

    The guides contain information, including photographs, to help patients and visitors plan their journey around the hospital and cover everything from parking facilities, walking distances, accessible toilets and hearing loop locations.

    AccessAble’s trained surveyors have undertaken a series of site inspections to create the access guides, and will continue to do so over the coming years to ensure the information stays relevant and accurate.

    You can view Kingston Hospital’s Accessibility Guide on the AccessAble website:

    You can also access the guide on the AccessAble app which is free to download from the App Store and Google Play, giving you accessibility information at your fingertips during your hospital visit.

  70. Allied health professionals meet Minister of State for Health and Secondary Care

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    Three allied health professionals (AHPs) from Kingston Hospital and Hounslow and Richmond Community Healthcare NHS Trust (HRCH) met Minister of Health and Secondary Care, William Quince, at the beginning of September to discuss raising the profile of AHPs to support the recruitment and retention of staff.

    Home enteral feeding dietitian, Kinga Dojnikowska, and Tannah Stavrou, a specialist speech and language therapist (both from HRCH), and Principal Speech and Language Therapist for Kingston Hospital, Sarah Thompson, took part in two roundtables with other allied health professionals from across London.

    Their discussions included the training and on-going education of the AHP workforce, validating the work of AHPs by expanding the traditional medically led model of care to a more holistic model and including London weighting in salaries for outer London.

    Mr Quince agreed that to address some of these issues, allied health professionals, as the third largest healthcare profession, should be namechecked in the media and across the Department of Health and Social Care alongside doctors and nurses as a matter of course.

    Chief AHP for HRCH and Kingston Hospital, Caroline Hopper, said: “Historically, allied health roles have been undervalued and out of the spotlight so being able to represent both acute and community healthcare settings meant we could make an important contribution to the discussions. I am thrilled to hear the minister was so supportive of our ideas.”

    The team were joined by Suzanne Rastrick, Chief Allied Health Professions Officer at NHS England and NHS Improvement, and Beverley Harden, Deputy Chief Allied Health Professions Officer.

  71. Super Saturday and Sunday at Kingston Hospital

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    On Saturday 16 September and Sunday 17 September, staff in Kingston Hospital’s planned care services worked to give an extra push to our outpatient work and electives. Over the ‘super’ catch-up weekend, an additional 456 outpatients were seen.

    Extra urology and general surgery clinics allowed patients to have a same-day pre-operative assessment and to receive a date for their elective surgery during their appointment, reducing the number of visits to the hospital.

  72. Strike action by consultants and junior doctors – advice to the public

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    Services at Kingston Hospital will be significantly impacted by strike action taking place on the following dates in September and October:

    • Tuesday 19 September (from 7am)
    • Wednesday 20 September
    • Thursday 21 September
    • Friday 22 September
    • Saturday 23 September (until 7am)
    • Monday 2 October (from 7am)
    • Tuesday 3 October
    • Wednesday 4 October
    • Thursday 5 October (until 7am)

    Anyone whose appointment needs to be cancelled due to strike action will be contacted and appointments will be rescheduled. Please continue to attend appointments as planned unless you are told otherwise. It is important that people continue to come forward for urgent care during the strike action, especially in an emergency and in life-threatening cases.

    Dr William Oldfield, Chief Medical Officer for Kingston Hospital, said: “We would like to apologise to our patients for the disruption that we are expecting, and to thank them for their understanding. Our staff are continuing to work hard to minimise disruption to care and treatment during the days of industrial action, but we know that this will be challenging. We are asking people to help us manage demand by considering different services for medical help or advice, such as their GP or local pharmacist. Waiting times in the Emergency Department will be longer than usual during the days of strike action and we will be prioritising patients based on the urgency of their clinical need. If we feel you could be seen elsewhere, we may redirect you. Our staff may also be more stretched than usual and so we are asking everyone to remain kind and compassionate.”

    If people need medical help or advice or are unsure about whether they should go to hospital, 111.nhs.uk should be the first port of call. Call NHS 111 for advice on where to go and what to do next – a trained adviser will provide advice and the best care pathway.

    During the strike action, people may be seen more quickly at Teddington Urgent Treatment Centre, which is open from 8am until 8pm (7 days a week).

    Local pharmacies may also be able to help and can provide advice on minor health concerns from skin rashes to earaches and flu. Many pharmacies stay open late, and no appointment is needed. You can also contact your GP surgery for appointments about illnesses or injuries that won’t go away.

    More information on the strikes is available on the NHS website.

    You should always call 999 if it’s a life-threatening emergency – find out more on when to call 999 and when to go to A&E.

  73. Operating Department Practitioner and Theatre Nurse recruitment day

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    Are you a qualified Operating Department Practitioner (ODP) or Theatre Nurse?

    Then we’d love to invite you to join us Saturday 23 September at our recruitment open day. 

    On the day, you will have the chance to hear from our current ODPs about their career journeys, learn about our training and development initiatives that are tailored to your ambitions, tour our theatres, and learn more about our Band 5/6 opportunities. 

    We will also be interviewing candidates on the day and those who are successful will receive a conditional job offer within 72 hours.

    We understand the important role ODPs play in keeping our patients safe and helping to provide the best possible care. That’s why if you join our team, you’ll be centre stage with excellent opportunities to progress, improve, and consolidate your skills in – scrub, recovery and anaesthetics. 

    Apply online now

    We hope you can join us. 

  74. Allied Health Professional Career Days – Monday 2 October and Friday 13 October

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    Allied health professionals (AHPs) are key to patient care and are the third largest workforce in the NHS. AHPs include physiotherapists, occupational therapists, radiographers, speech and language therapists, paramedics, operating department practitioners, podiatrists and dietitians, and all play an important role in delivering high quality care to patients across a wide range of care pathways.

    If you are interested in a career in any of these areas, join us on Monday 2 October or Friday 13 October (9.30am – 4.30pm) to meet some of our staff and learn more about allied health professional roles. There will also be an opportunity to shadow some of our AHPs.

    The events will be taking place at Kingston Hospital and Teddington Memorial Hospital (Hounslow and Richmond Community Healthcare) and are open to anyone aged 16 years or over.

    If you are interested in attending Kingston Hospital to hear about a career as a physiotherapist, occupational therapist, radiographer, speech and language therapist, paramedic, operating department practitioner or dietitian please register here.

    If you are interested in attending Teddington Memorial Hospital to hear about a career as a physiotherapist, occupational therapist, speech and language therapist, paramedic, dietitian or podiatrist please register here.

    Please note, we will also ask you to complete and return some forms before attending one of our career days.

    We hope you can join us.

  75. Kingston Hospital Charity brings the beach to the bedside for patients

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    Virtual reality headsets, funded by Kingston Hospital Charity, are being used to transport patients and staff to spectacular virtual forests, beaches and riverside trails to enhance their wellbeing and relieve frustration brought about by long stays in hospital.

    Consultant Geriatrician, Rob Price, who leads quality improvement and education for the Elderly Care team at Kingston Hospital, devised the project, which was funded thanks to a £5,000 Innovation Fund grant from Kingston Hospital Charity.  

    The wireless VR headsets have been set up to create immersive experiences in a variety of natural landscapes offering 360-degree views which can be explored using the hand controls. 

    Rob Price, who wants the headsets to improve the quality of life for both patients and staff, says: “We hope the immersive experiences will help to manage patient anxiety, symptoms of dementia and potentially pain for some of our patients who are uncomfortable.”

    The headsets which have been in use on the wards since the beginning of July are already bringing plenty of joy.  

    Brenda Pocock, a patient from Derwent ward, said: “I love the sound of the sea. Better than where I am now. I like the rock formation, not just plain boring beach, I could’ve sat there all afternoon. It makes a change from looking at the same four walls.”

    For 87-year-old Roger Ellis, a patient in Kennet ward who spends most of his time on his feet, using the VR headsets allowed him to sit down and take off his shoes for a rare moment and enjoy the view: “This is so realistic! I’m sure I have been there, definitely near that castle. It feels like I’m in the South.”

    Last year, Kingston Hospital Charity invested £100,000 in Kingston Hospital’s Innovation Fund, an annual competition which funds staff ideas for healthcare innovations that support and enhance patient care. The deadline to submit ideas for this year’s Innovation Fund closed at the end of August. Watch this space to hear about the winning projects.

  76. Introducing our Communication Framework

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    By completing a detailed analysis of a full year of feedback, from patients, families and carers, we found that they value seven important things when staff are communicating with them, which make them feel listened to, reassured and respected.

    We’ve combined these into a Communication Framework – a simple guide to compassionate and effective communication and a clear vision of what patients can expect from their interactions with us: 

    • Notice
    • Ask
    • Listen
    • Inform
    • Participate
    • Respect
    • Reassure

    Please speak to a member of our staff if you feel there is more we could do to support you – your voice matters and is important to us.

    If you have had a positive communication experience and would like to recognise any members of staff, you can let us know by emailing khft.comms@nhs.net

  77. Patient Partner volunteering opportunity

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    Would you like to help shape patient experience at Kingston Hospital? Do you have an interest in how patient, carer and service user voices are heard and responded to?

    We are looking for ‘Patient Partners’ to join our Patient Experience Committee (PEC).

    If you have the insight and empathy to consider issues from a wide variety of perspectives, including those that may be different to your own, we would love to hear from you.

    Meetings take place quarterly, are online at present, and last for two hours. We are looking for people that can make time to regularly participate and read circulated documentation prior to the meetings.

    You will have the opportunity to take part in induction activities and receive bespoke training and support in your role.

    If you would like to find out more or have a chat about what’s involved, please get in touch with the patient experience team on 0208 934 2504, or email lee.walsh@nhs.net by Monday 18 September.

    Interviews for these roles will take place in September and our next PEC meetings are scheduled to take place on 12 October and 14 December.

  78. Nominations now open for Kingston Hospital’s governor elections 2023

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    Nominations are now open for this year’s governor elections at Kingston Hospital.

    There are 11 public governor vacancies open for election, representing:

    • Kingston – 3 vacancies
    • Richmond – 3 vacancies
    • Elmbridge – 1 vacancy
    • Rest of Surrey and Greater London – 1 vacancy
    • Wandsworth – 1 vacancy
    • Merton – 1 vacancy
    • Sutton – 1 vacancy

    Nominations are open from Wednesday 6 September to Wednesday 4 October.

    Find out more about Kingston Hospital’s governor elections.

    Find out more about Kingston Hospital’s Council of Governors.

  79. Cromwell Road bus station closure

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    Cromwell Road bus station in Kingston is closed until summer 2024 while a major redevelopment is completed. This will affect certain bus stops and routes to and from Kingston Hospital.

    Buses will not stop at the bus station and some buses which normally stop in the bus station or Cromwell Road will serve temporary stops, be diverted or stop short of their normal destinations. If you are travelling on one of the following buses – 111, 216, 411, 285, 481 – these will terminate at Wood Street (John Lewis) in Kingston town centre.

    To get to the hospital, passengers will need to catch the 281 bus from Wood Street (John Lewis) to the temporary stops on Cromwell Road, or walk to Eden Street, to catch the K2 or K4 bus.

    The following map show where to catch your bus from during the closure: https://content.tfl.gov.uk/cromwell-road-bus-station-map-web.pdf

    Find out more on the Transport for London website.

  80. Recruiting Community Rehabilitation Volunteers

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    We are pleased to be expanding our successful community exercise volunteer programme, working with Holmwood Corner GP Surgery and Willow Grange Care Home to extend the service to more patients and members of the local community.

    We are looking for volunteers who can offer between 2 and 3 hours per week to help an older person who lives nearby complete exercises to stay strong, confident and independent.

    You will be trained to deliver strength, balance and flexibility exercises in a physiotherapy-led programme, to optimise an individual’s health and wellbeing.

    Watch our short video to find out more:

    For more information, please call the volunteering team on 020 8934 3053 or email brooke.holden1@nhs.net.

  81. Electric vehicles arrive at Kingston Hospital

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    Kingston Hospital has recently changed its pool vehicles over to electric. The new vehicles replace diesel vans and better reflect the environmentally friendly approach the Trust is looking to take. The vehicles have sufficient range to be used throughout the day and are recharged using the hospital’s own facilities overnight.

    The Trust’s pool vehicles are primarily used by Occupational Therapy and Virtual Ward teams, but are also available to any member of staff who may need to use them for work purposes.

  82. Operating Department Practitioners recruitment webinar

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    Are you a qualified Operating Department Practitioner (ODP) or theatre nurse? 

    Then we’d love for you to join us on Wednesday 13 September (5.30pm – 6.30pm) to discover our Band 5/6 opportunities at Kingston Hospital.

    At our virtual event, you’ll get a chance to meet our ODPs, network with our Chief of Surgery and many more.

    There will also be an opportunity to find out about our training and development initiatives that are shaped around your ambitions.

    We understand the important role that ODPs play in keeping our patients safe and helping to provide the best possible care. That’s why, if you join our team, you’ll be centre stage, with excellent opportunities to progress, improve, and consolidate your skills – in scrub, recovery and anaesthetics. 

    Meet our teams, find out more about our services and learn more about the opportunities we currently have available.

    Please click here for full event details and to register.

    We hope you can join us.

  83. Ultra Low Emission Zone (ULEZ) NHS patient reimbursement scheme

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    The Ultra Low Emission Zone (ULEZ) is expanding across all London boroughs from 29 August 2023 to help clear London’s air and improve health. The Trust is within the expanded Ultra Low Emission Zone (ULEZ). This means if your vehicle does not meet the ULEZ emissions standards, you will need to pay a daily charge to drive within the ULEZ. You can find out more, including whether your vehicle meets ULEZ standards, on the TfL website.

    Reimbursement of ULEZ charge
    As an NHS patient, you may be able to claim a reimbursement for the ULEZ charge if you are clinically assessed as unable to travel to and from an appointment on public transport and:

    • Have a compromised immune system, or
    • Require regular therapy or assessments, or
    • Need regular surgical intervention.

    If you believe that you meet the above criteria, mention this at the reception desk when you book in for your appointment. If you use an automated check in for your appointment, please mention it to the clinician at the start of your appointment. They will then carry out your assessment, using this form. Printed copies of this form will be available for you at the hospital.

    In most cases you will only be assessed once, although if you have a change in circumstances, this may be reviewed. This process also applies to blue badge holders. You can read more about ULEZ expansion support for disabled people, on the TfL website.

    How to claim:

    • Patients are responsible for paying their ULEZ charge
    • At this time the Trust is only able to refund payments that have been made through the TfL Auto Pay account (if you are unable to pay through TfL Auto Pay, please let us know during your assessment)
    • The Trust will request the refund for you and the money will then be credited to you via the Auto Pay system (it is free to set up an Auto Pay account at tfl.gov.uk/auto-pay)
    • You can claim back the charge for up to three months after the date of your appointment

    Please note, NHS patients cannot claim for Congestion Charge or Ultra Low Emission Zone fines (Penalty Charge Notices).

  84. Private Finance Initiative (PFI) contract with Prime Care Solutions (Kingston) Limited

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    Since November 2004, Kingston Hospital has held a Private Finance Initiative (PFI) contract with Prime Care Solutions (Kingston) Limited, covering building maintenance services for the Kingston Surgical Centre as well as services such as portering, catering and cleaning, which are delivered by ISS.

    This contract has come to an end and Kingston Hospital is now commissioning ISS directly (i.e. without an intermediary) for the continued delivery of the services that were being delivered by ISS via the PFI contract.

    This change will not impact on the services and care being delivered, as catering, cleaning and portering services will continue to be delivered by ISS with whom Kingston Hospital has a long-standing and good quality working relationship.

  85. Response to the Lucy Letby trial

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    Following the recent conviction of Lucy Letby, our thoughts are with all the families affected, who have suffered unimaginably because of these shocking crimes.

    The Department of Health and Social Care has announced that there will be an independent inquiry into the events at the Countess of Chester Hospital NHS Foundation Trust to ensure lessons are learned and steps can continue to be taken across the NHS to keep patients safe.

    Here at Kingston Hospital we are absolutely committed to ensuring that any patient, family member, or member of our staff feels safe and confident in speaking up. 

    If you have any comments, concerns or questions about the care we are providing, contact our Patient Advice and Liaison Service (PALS) on 0208 934 3993 or email khft.pals@nhs.net

  86. Read the latest news for our members and local community

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    You can read a copy of our latest membership newsletter here.

    If you would like to become a member of Kingston Hospital NHS Foundation Trust, you can find out more here.

  87. Notice of Annual General Meeting & Annual Members’ Meeting: Monday 25 September

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    Kingston Hospital NHS Foundation Trust is holding its Annual General Meeting (AGM) and Annual Members’ Meeting on Monday 25 September 2023 from 6pm, in Lecture Theare 1 (Level 5 Kingston Surgical Centre, Kingston Hospital).

    Members of the public are welcome to attend and there will also be an option to join the meeting virtually.

    The meeting will chart Kingston Hospital’s achievements and focuses of the last year and will include information about our forward plans.

    Find out more.

  88. An update from Kingston Hospital’s volunteering service

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    During the recent planned industrial action events, Kingston Hospital’s volunteers have been instrumental in keeping staff motivated and supported, both at the picket line and across the hospital. In March alone, volunteers gave time equating to over 50 additional working days in order to take refreshments and morale-boosting support to staff, providing safe hospital care in exceptional circumstances. These wellbeing trolleys have continued throughout periods of industrial action, encouraging staff to take breaks throughout their working day.

    Thanks to support from Kingston Hospital Charity, we have recently received funding to expand our volunteering portfolio of roles and services. We have welcomed Giedre Howell back into the volunteering team and Nikki Davies who has joined us from the Staff Day Nursery as a job-share in the role of Volunteer Experience Coordinator. This role focuses on volunteer outreach, checking in on volunteers across both hospital and community to ensure they are happy in their roles and enabling us to provide continual improvement and role satisfaction. If you are a volunteer and have any feedback about your role, you can email  khft.volunteering@nhs.net


    With thanks to the South West London Integrated Care Board, the volunteering team has also introduced a brand new volunteering role of Community Companions, bringing all the benefits of a volunteering friendship and companionship for older people across Kingston. This role is part of the Volunteering Discharge Support Service and links Community Companions with patients who have been recently discharged from Kingston Hospital and may need some additional help and encouragement to get connected back with their hobbies, interests and local community. Community Companions serves to tackle the anxiety and social isolation that many older people face when returning home from hospital. We are currently recruiting for Community Companions – if you are interested in finding out more, please contact Sophie Vaughan for an informal chat: sophie.vaughan9@nhs.net

    Finally, with thanks to the Kingston Hospital and HRCH Inspiration Fund, we have recently welcomed on board Physiotherapist, Brooke Holden. Brooke joined the hospital in August 2023 and her role will help to expand the provision of the Volunteering Falls Prevention: Community Exercise Service beyond the walls of the hospital and into the community, for patients of a local GP practice in New Malden, a care home in Surbiton, and for patients accessing Kingston Hospital’s Pre-Operative Assessment Unit. The expanded service will see approximately 40 patients per month across our local community in Kingston, in which volunteers support participants with physiotherapy-prescribed exercises targeted at improving balance, strength and flexibility and reducing risk and fear of falling. This award-wining programme has already seen overall fitness improvements in 100% of patients who have participated so far.

    The Kingston Hospital volunteering community is a vibrant group of over 300 volunteers dedicated to giving almost 1,000 hours of time every week to improve patient experience and care across hospital, home and community. If you feel you could give just three hours a week to support our patients and staff, please visit our website pages, email khft.volunteering@nhs.net or call us on 0208 934 3620 to discuss which role would be the best fit for you.

  89. Kingston College students complete placements at Kingston Hospital

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    A group of five Kingston College students have recently completed a student placement programme at Kingston Hospital, alongside their Level 3 Business Admin Studies courses.

    The 18-year-old students each spent 15 weeks (on a part-time basis) in a different area of the Trust, including the South West London Recruitment Hub, Trauma and Orthopaedics, Oral, and Cardiology departments.

    The aim of this initiative was to provide students with hands on, relevant experience, and to recruit into roles within the organisation, as well as raising awareness of administration roles within the NHS.

    Katherine Bevan, Communications and Marketing Manager for the South West London Recruitment Hub, said: “The student placement scheme was a great chance for me to get hands-on experience in mentoring and training. It has also been inspiring to help someone who is just starting out in the corporate world to develop the skills and knowledge they need to build a successful career.”

    Alisha Nadesan, Business Manager, said: “Witnessing the growth and development of my student placement within my team has been both gratifying and inspiring. Their dedication, enthusiasm and fresh perspective has been highly appreciated and I take immense pride in having played a role in this. I am also pleased to say that my student placement has now started on a full-time basis.”

    Some of the students also commented on their time at Kingston Hospital:

    “My experience has been really positive. whilst working as an admin assistant I have gained experience and understanding about working in the NHS.”

    “This experience has been amazing for me as I have gained a lot of knowledge about how a healthcare organisation operates, in a dynamic work environment.”

    Congratulations to all the students who completed their placements.

  90. Live waiting times now available in the Emergency Department

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    Kingston Hospital has introduced live waiting time information screens in the Emergency Department, which display the average wait to be seen for all our patients. The dashboard uses data in the electronic bed board to calculate the average waiting time and updates every few minutes.

    This innovation has been implemented in response to staff and patient feedback and means that staff are no longer required to announce the waiting time in waiting rooms or calculate the average time, when asked. Patients have already fed back that it improves their experience in the department as they feel more informed and aware of busy periods.

    We will shortly be adding this information to the Trust website to ensure that patients can find out the waiting time even before arriving at the hospital.

  91. Kingston Hospital Charity funds specialist scopes to provide life-saving care in Endoscopy Unit

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    Kingston Hospital NHS Foundation Trust, with the support of Kingston Hospital Charity, has purchased two specialist scopes for its Endoscopy Unit.

    The scopes enable specialist clinicians to carry out Endoscopic Retrograde Cholangiopancreatography (ERCP) – a highly complex procedure which is used to treat patients with jaundice – either due to pancreatic cancer or a stone obstructing the bile duct. The scope enables the endoscopist either to insert a stent in the bile duct, or to widen the bile duct to release the impacted stone. This can be a life-saving procedure for patients with impacted gallstones who can become very unwell, very fast. 

    Dr Ralph Greaves, Consultant Gastroenterologist and Endoscopy Lead at Kingston Hospital’s Endoscopy Unit, said: “Everyone is very excited, and work is going extremely well here. We’ve already carried out five ERCP procedures since early July. Being able to deliver this service is a huge benefit to the local population and I would like to express my thanks to Kingston Hospital Charity for providing the vital funding to develop this specialist service.”

    Previously, inpatients requiring an ERCP procedure would need to be transferred to St George’s Hospital. Now with the new equipment in place, inpatients at Kingston Hospital can be treated on-site, without delay, ensuring a more comfortable patient experience and shorter length of stay in hospital. The specialist equipment also offers Kingston Hospital staff the opportunity to be trained in this highly complex procedure.   

    This equipment is a vital addition to the Endoscopy Unit at Kingston Hospital which was opened in September 2020.  

    Find out more in the following short film:

  92. Quality Account 2022/23

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    Providers of NHS services in England have a statutory duty to produce an annual report to the public about the quality and standard of services they deliver. This is called a Quality Account.

    The Quality Account allows us to review our own performance over the previous year and identify areas for improvement which we can share with patients, community partners and staff, as well as outlining the ways in which we will address those improvements and monitor progress.

    You can read the Kingston Hospital Quality Account here and the HRCH Quality Account here.

    The report outlines how we have performed against the Quality Priorities for 2022/23 and set out our priorities for 2023/24, as well as providing a review of the year and an opportunity to reflect on our achievements. 

    Nic Kane, Chief Nurse at Kingston Hospital and Hounslow and Richmond Community Healthcare, said: “Quality of care and patient experience is at the centre of everything we do. By focusing on quality and reviewing our services regularly, we can make improvements to the ways we work and ensure each patient has access to safe, high-quality care, every time. Our quality accounts are a great way for us to reflect on our activities and to help us plan for the future.”

  93. End PJ Paralysis Global Summit

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    In July, Caroline Hopper (Chief Allied Health Professional for Kingston Hospital and Hounslow and Richmond Community Healthcare) and Juliet Butler (Inpatient Operational Lead for physiotherapy across Kingston Hospital’s Care of the Elderly wards) were invited to speak at the fifth global End PJ Paralysis Summit.

    Kingston Hospital has been involved with the End PJ Paralysis movement for a number of years – it’s aim being to help patients to live the richest, fullest lives possible by reducing immobility, muscle deconditioning, and dependency at the same time as protecting cognitive function, social interaction and dignity.

    Caroline and Juliet presented the End PJ Paralysis audit work that has been carried out at Kingston Hospital over recent months, as well as the work currently taking place to support one of our joint quality priorities for this year, focusing on the risk and impact of deconditioning for patients in hospital and the community.

  94. Advice to the public ahead of junior doctors and consultant doctors industrial action this month

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    Services at Kingston Hospital will be significantly impacted by junior doctors strike action taking place from 7am on Friday 11 August until 7am on Tuesday 15 August, followed by a 48-hour consultant doctors strike from Thursday 24 August until Saturday 26 August.

    Anyone whose appointment needs to be cancelled due to strike action will be contacted and appointments will be rescheduled. Please continue to attend appointments as planned unless you are told otherwise. It is important that people continue to come forward for urgent care during the strike action, especially in an emergency and in life-threatening cases.

    Dr William Oldfield, Chief Medical Officer for Kingston Hospital, said: “We would like to apologise to our patients for the disruption that we are expecting, and to thank them for their understanding. Our staff are continuing to work hard to minimise disruption to care and treatment during the days of industrial action, but we know that this will be challenging. We are asking people to help us manage demand by considering different services for medical help or advice, such as their GP or local pharmacist. Waiting times in the Emergency Department will be longer than usual during the days of strike action and we will be prioritising patients based on the urgency of their clinical need. If we feel you could be seen elsewhere, we may redirect you. Our staff may also be more stretched than usual and so we are asking everyone to remain kind and compassionate.”

    If people need medical help or advice or are unsure about whether they should go to hospital, 111.nhs.uk should be the first port of call. Call NHS 111 for advice on where to go and what to do next – a trained adviser will provide advice and the best care pathway.

    During the strike action, people may be seen more quickly at Teddington Urgent Treatment Centre, which is open from 8am until 8pm (7 days a week).

    Local pharmacies may also be able to help and can provide advice on minor health concerns from skin rashes to earaches and flu. Many pharmacies stay open late, and no appointment is needed. You can also contact your GP surgery for appointments about illnesses or injuries that won’t go away.

    More information on the strikes is available on the NHS website.

    You should always call 999 if it’s a life-threatening emergency – find out more on when to call 999 and when to go to A&E.

  95. Chief People Officer appointed for Kingston Hospital and HRCH

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    After 27 years as a Director of Workforce in the NHS – with seven of those years at Kingston Hospital, and almost two years at HRCH – Kelvin Cheatle will be stepping down from his role as Chief People Officer at the end of this year, to allow him to pursue other work interests.

    Following a formal recruitment and selection process, Rachel Stanfield has been appointed as Chief People Officer for Kingston Hospital and Hounslow and Richmond Community Healthcare (HRCH).

    Rachel is a highly experienced and award-winning NHS HR and organisational development (OD) professional. She has been at Oxford University Hospitals NHS Foundation Trust since 2019, where she has held the roles of Acting and Joint Chief People Officer and Director of Workforce and Deputy Chief People Officer. She has previously held a series of senior people leadership roles, including Deputy Director of People and OD.

    Rachel has over 25 years of healthcare experience gained in a range of strategic and operational management and leadership roles, as well as strategic consultancy and project management.

    Rachel is a Fellow of the Chartered Institute of Personnel and Development (CIPD) and is a qualified Executive Coach. As well as a first class History degree from the University of Sheffield, she has a master’s degree in health services research and a diploma in Organisational Development and Change Management with Distinction.

    Rachel will join Kingston Hospital and HRCH at the start of January.

  96. Kingston Hospital named NJR Quality Data Provider for fourth year running

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    Kingston Hospital has been named as a National Joint Registry (NJR) Quality Data Provider for the fourth year running, following the successful completion of a national programme of local data audits.

    The ‘NJR Quality Data Provider’ certificate scheme monitors the performance of hip, knee, ankle, elbow, and shoulder joint replacement operations to improve clinical outcomes primarily for the benefit of patients, but also to support orthopaedic clinicians and industry manufacturers. It was introduced to offer hospitals a blueprint for reaching high quality standards relating to patient safety and to reward those who have met registry targets.

    The NJR Data Quality Audit investigates the accurate number of joint replacement procedures submitted to the registry compared to the number carried out and recorded in the hospital’s patient administration system. The audit ensures that the NJR is collecting and reporting upon the most complete, accurate data possible across all hospitals performing joint replacement operations.

  97. Join Kingston Hospital Charity for a Night to Remember

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    Kingston Hospital Charity is calling on the local community to raise funds to support bereaved families at Kingston Hospital, by taking part in their Night to Remember event this Autumn.

    The sponsored walk, which is taking place on Saturday 9 September, will provide an opportunity for family, friends, and colleagues to come together and celebrate the lives of loved ones, whilst walking a route of five miles or 13 miles, starting and finishing at the Market Place in Kingston.

    Last year, Kingston Hospital Charity’s Night to Remember memory walk raised over £30,000 and this year, the charity is hoping to raise £50,000 to expand its support for bereaved families.

    Dr Laura Nightingale, Consultant and Clinical Lead Specialist for Palliative Care at Kingston Hospital, said: “We know that end-of-life care here at Kingston Hospital is excellent. We want to be able to continue that care after a patient has died. Grief and bereavement can be a confusing, isolating and lonely place so we want to make sure our families and next-of-kin are supported. That is why we are raising money for a Bereavement Support Practitioner, someone who can offer help between the hospital and the community, so those that are bereaved feel supported and can go on to lead happy and healthy lives.”

    Justine Sweet, General Manager (Specialist Surgery, Specialist Outpatients and Cancer Services) and Head of Audiology at Kingston Hospital, took part in the event last year. Justine said: “I walked with a group of my colleagues in memory of Aslam Mussa. His unexpected passing was such a shock to all who knew and loved him. As we walked through the night, we reflected on our memories with both laughter and tears, whilst raising over £1,470 in his name. What a fabulous event.”

    Registration for the event costs £20 for adults and £10 for children, and each participant will receive a t-shirt and a medal. Dogs on leads are welcome to participate.

    For more information or to sign up, visit www.khc.org.uk/events/nighttoremember/ or contact Fundraising Manager, Tracey Shaw – email tracey.shaw17@nhs.net or call 020 8973 5040.

  98. New direct access referral pathways launched in Emergency Department

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    The team at Kingston Hospital have introduced a variety of new ways for the ambulance service to hand over patients. The London Ambulance Service (LAS) and South East Coast Ambulance Service (SECAMB) can now refer patients directly to the hospital’s Urgent Treatment Centre (UTC) and Same Day Emergency Care (SDEC) teams as well as utilising the waiting room where appropriate.

    These new pathways ensure patients are not waiting in a long queue to be assessed in majors and are instead seen by the right clinicians the first time. Since implementing these pathways, we have seen an improvement in our 15-minute handover performance as well as an increase in the number of patients referred to SDEC and UTC – improving patient experience, helping to reduce admission to the wards, and ensuring safe and effective care.

  99. CQC Urgent and Emergency Care National Survey findings published

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    The Care Quality Commission (CQC) has published the results of their latest national Urgent and Emergency Care National Survey. For Kingston, the survey results are based on the experiences of 347 adults who received care in the Hospital’s Emergency Department or Urgent Treatment Centre (UTC), in September 2022. You can read the reports here:

    While broadly, on most topics covered in the surveys of over 35 questions, patients reported experiences similar to those at other NHS trusts, we recognise that there are issues that need to be addressed related to patients’ experiences while waiting to be seen, or their experience at the point of leaving the Emergency Department.

    Nic Kane, Chief Nurse at Kingston Hospital and Hounslow and Richmond Community Healthcare NHS Trust, said:

    “I’d like to thank everyone that took the time to complete the survey. Your views, and the views of everyone that gives feedback, count. We have a comprehensive programme of work underway to directly address how patients flow through the department, as this underpins many aspects of poorer experience in our Emergency Department. We commit to sharing our progress on this with you.

    “I would also like to thank staff for their determination to listen to patients, provide privacy on arrival, include family or carers in discussions, and their support in managing patients’ pain in the Urgent Treatment Centre. These are key aspects of care that patients value, and on which we continue to perform well.”

    Kingston Hospital has welcomed support from NHS England to develop a programme of improvements that will address recognised challenges that impact on patient experience and safety. The programme commits Kingston Hospital to achieving four objectives:

    • Very good patient experience
    • No delays when people arrive in an ambulance
    • No one waiting in the Emergency Department longer than 12 hours
    • Staff working together to enable delivery of the best care possible

    A number of new initiatives are already impacting on patient experience:

    • A welcome nurse is available at the front door of the Emergency Department between the hours of 11am and 7pm. This is a senior member of staff who can direct patients to the correct part of the department, based on clinical need, and ensures that patients who are unwell are identified early in the patient journey.
    • The Rapid Assessment and Focused Treatment (RAFTing) approach is in place and patients arriving by ambulance, as well as patients who are unwell and arrive via the front door, are assessed in a timely manner by a multidisciplinary team. This is already reducing the amount of time patients wait for treatment and time taken to receive specialist care.
    • A new clinical leadership model has been introduced in the Emergency Department, which means there is now an ‘Emergency Physician in Charge’ on duty 24 hours a day.
    • There are ongoing improvements to the environment and facilities across the department, including changes to lighting, signage and flooring. A phone charging ‘Joos machine’ has been installed in the department and vending machines within the waiting area are being reviewed. A hostess is also available within the department from 7am until 4pm, and the hospital is looking at the possibility of providing this service 24 hours a day.

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