Author Archives: Katy

  1. Staff win Royal College of Physicians regional poster competition 2023

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    Staff at Kingston Hospital have won the 2023 Royal College of Physicians (RCP) Regional Poster Competition for London. The poster detailed the results of the hospital’s ‘Don’t take blood in vain: Think before you go for the vein’ quality improvement project, that worked to reduce unnecessary blood testing in medical inpatients by focusing on clinical need-directed tests.

    The initiative which was launched by Chief of Medicine for Unplanned Care, Dr Louise Hogh, and Catherine Bottrill (Strategy Portfolio Manager), was supported by our Junior Doctor Champions Dr Nidhi Vedd and Dr Tabea Haas-Heger (pictured), who were invaluable in driving awareness and securing this accolade for the Trust.

    Chief of Medicine for Unplanned Care, Louise Hogh said “Effective quality improvement relies on collaborative working, the use of a structured methodology together with buckets of enthusiasm! I am delighted that Tabea and Nidhi have learnt these skills so early in their training and are realising the benefits of this work both in patient care, experience and their own self development and experience of presenting the work.”

  2. Tell us about your experience with the new NHSApp waiting time feature

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    If you are waiting for a hospital appointment, treatment or surgery you can now view your estimated waiting time in the NHSApp.  

    You can share your anonymous feedback on this new feature via the link below:

    NHS App users can also view your referrals and hospital appointments, access supporting information, and see a single point of contact for your appointments.

    For more information including how to download the NHS App, please visit

  3. Kingston Hospital Launches Patient Portal

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    Going forward, when patients have an Outpatient appointment scheduled at Kingston Hospital they will receive a text, inviting them to register for the hospital’s new Patient Portal.  

    Kingston Hospital’s Patient Portal will provide time saving functionality for patients, with quick and secure digital access to their appointments at the Trust, in one place, listed chronologically.  

    Kingston Hospital has created a range of Patient support and resources for Patient Portal, including an explainer video, seen above 

    Available for all patients over the age of 16, Patient Portal can be accessed 24/7 via a mobile, tablet or computer, giving patients quick and secure access to view their appointments, appointment letters, clinic letters, discharge summaries, healthcare record, recorded allergies, pre-treatment questionnaires and messages from their healthcare team. 

    As the portal roll-out continues, patients will also be able to reschedule appointments (where appropriate), view test results and look at records of past procedures empowering patients to manage their care, and potentially providing time savings. Patients will also have the option to login via the NHS App.  

    Chief Executive, Jo Farrar, said: “As part of our Patient First Strategy we are continually looking at digital advances that create new opportunities to further improve care to local people.  

    “Kingston Hospital’s Patient Portal provides our patients with completely secure 24/7 access to view their upcoming appointments at the hospital, with exciting new functionality, including access via the NHS App to be added in the coming months. Technology is a valuable tool in healthcare, and we are proud to be able to offer this digital system to our patients.” 

    Local GP, Dr Annette Pautz said “Kingston Hospital’s Patient Portal will be a fantastic asset for our patients in the area, giving them the power to log in and check on details of upcoming treatments and appointment details, whenever they choose. The added benefit of an online platform, is that it is both secure, eliminating the risk of lost paperwork, and fast, meaning you can receive details of your appointment when it is scheduled, without having to wait for a letter to arrive in the post.”  

    To find out more about Kingston Hospital’s Patient Portal, including helpful videos and FAQ’s, visit

  4. Launching electronic whiteboards on hospital wards

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    Thanks to funding from Kingston Hospital Charity, all adult inpatient wards across Kingston Hospital will soon have electronic patient whiteboards in place, to support the improvement of ward processes.

    The team on Derwent Ward have successfully completed a one-month pilot of the new Cerner electronic patient whiteboard and have started the journey towards implementing fully electronic ward processes. The whole multi-disciplinary team including nursing, medical, therapies, pharmacy, administrative, and discharge coordinator colleagues have been part of the innovation.

    The whiteboards update automatically and display all patient information in a clear format. The system also allows for actions to be allocated to specific team members and viewed remotely by other departments to prevent duplication of information and to streamline communication between hospital staff.

    Rollout of the whiteboards across additional wards will follow over the coming months.

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