Author Archives: Amy Bernard

  1. Kingston named Best Dementia Friendly Hospital in National Awards

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    Kingston Hospital has won the “Best Dementia Friendly Hospital” category in the National Dementia Care Awards 2020.

    In 2014, Kingston Hospital launched its first dementia strategy and in 2016, with funding from Kingston Hospital Charity, the Trust began refurbishing its elderly care wards, a project which was completed in 2019.

    Winners of the National Dementia Care Awards were announced at a virtual awards presentation held on Thursday 12 November, attended by over 400 guests.

    The National Dementia Care Awards are an annual event organised by The Journal of Dementia Care, a multidisciplinary journal for all professional staff working with people with dementia, in hospitals, nursing and residential care homes, day units and the community. The awards were created to recognise the very best people in the dementia care sector, whose exceptional work and contributions make better, person-centred care a reality. There were 15 categories to enter overall and there were up to five finalists in each category with two independent judges.

    The following statement was issued by the judging panel:

    “The judges thought all the finalists were brilliant.  They chose Kingston Hospital as the winner because of their exceptional commitment to improving the hospital experience for patients with dementia and their carers. In their achievements, they have demonstrated their underpinning philosophy – “the more you know about the background of the person with dementia, the better care you can give.””                          

    Olivia Frimpong, Kingston Hospital’s service improvement lead for dementia and delirium, said: “We are absolutely delighted to be recognised for the hard work the hospital has undertaken in the past five years to improve care for patients with dementia and delirium. Through the Trust’s dementia strategy we have transformed the elderly care wards into dementia friendly environments, developed a fantastic therapeutic activities service and now have dementia specialist nurses providing support to staff, patients and their carers across the hospital.

    “This could not have been achieved without the dedication of the fantastic dementia team, who always put their patients first and go out of their way to support people living with dementia, who often find coming into hospital a very frightening experience. It is also important to recognise the support of Kingston Hospital Charity, who campaigned tirelessly to make the ward refurbishments possible. I am incredibly proud to work with such dedicated team members.”

  2. Kingston Hospital awarded for commitment to patient safety by the NJR

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    Kingston Hospital is celebrating being named as a National Joint Registry (NJR) Quality Data Provider after successfully completing a national programme of local data audits.

    The NJR monitors the performance of hip, knee, ankle, elbow and shoulder joint replacement operations to improve clinical outcomes for the benefit of patients, clinicians and industry. The registry collects high quality orthopaedic data in order to provide evidence to support patient safety, standards in quality of care, and overall cost effectiveness in joint replacement surgery. The ‘NJR Quality Data Provider’ certificate scheme was introduced to offer hospitals a blueprint for reaching high quality standards relating to patient safety and reward those who have met registry targets in this area.

    In order to achieve the award, hospitals are required to meet a series of six ambitious targets during the audit period 2019/20. One of the targets which hospitals are required to complete is compliance with the NJR’s mandatory national audit aimed at assessing data completeness and quality within the registry.

    The NJR Data Quality Audit investigates the accurate number of joint replacement procedures submitted to the registry compared to the number carried out and recorded in the local hospital Patient Administration System. The audit ensures that the NJR is collecting and reporting upon the most complete, accurate data possible across all hospitals performing joint replacement operations, including Kingston Hospital.

    NJR targets also include having a high level of patients consenting for their details to be included in the registry and for demonstrating timely responses to any alerts issued by the NJR in relation to potential patient safety concerns, if necessary.

    Sarah Joseph, Matron for Trauma and Orthopaedics at Kingston Hospital, commented: “Improving patient safety is of the upmost importance and something all staff take very seriously. We fully support the National Joint Registry’s work in facilitating improvement in clinical outcomes and governance for the benefit of joint replacement patients and we’re delighted to be awarded as an ‘NJR Quality Data Provider’.”

    National Joint Registry Medical Director, Mr Tim Wilton, said: “Congratulations to colleagues at Kingston Hospital. The Quality Data Provider Award demonstrates the high standards being met towards ensuring compliance with the NJR and is often a reflection of strong departmental efforts to achieve such status.

    “Registry data now provides an important source of evidence for regulators, such as the Care Quality Commission, to inform their judgements about services, as well as being a fundamental driver to inform improved quality of care for patients.”

    Full details about the NJR’s Quality Data Provider certificate scheme can be found online at

  3. Kingston Hospital staff shortlisted for national Audit Heroes Awards 2020

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    Three members of Kington Hospital staff have been shortlisted for the Audit Heroes Awards 2020, organised by the Healthcare Quality Improvement Partnership (HQIP). The shortlisted entries were selected from 228 nominations received across six categories.

    Sarah Joseph, Matron for Trauma and Orthopaedics, and Liz Raderecht, AAU Matron, have both been shortlisted for the Florence Nightingale Award (Outstanding Contribution by a Nurse or Midwife).

    Joscelin Miles, Head of Clinical Audit and Effectiveness at the Trust, has also been shortlisted for the Clinical Audit Professional of the Year Award.

    The winners of the Audit Heroes Awards 2020 will be announced during the week of 23 November.

  4. Paediatrics service launches Connecting Care for Children hub

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    In October, the Paediatrics service at Kingston Hospital ran their first ‘Connecting Care for Children’ (CC4C) hub, bringing together the multi-disciplinary team, colleagues from the Primary Care Network and parents. CC4C is based on a model trialled at Imperial College Healthcare NHS Trust and is an innovative integrated child health programme, providing more holistic care for patients.

    The hub consists of a joint Paediatrician and GP clinic, held in the host GP practice, with a hospital Consultant Paediatrician and a nominated GP from the host practice. Kingston Hospital Paediatrician, Dr Ellie Danaher, and GP, Dr Nick Merrifield, explain more in this short film:

    Feedback from parents:

    “It was brilliantly convenient to see a Consultant locally. Although going to the hospital for appointments has never been ‘stressful’ for us, it was a very relaxed approach for a 6 year old. It was also really great to have an appointment that was long enough to have a thorough consultation without being rushed, and have an opportunity to ask all our questions”

    “We were given a good amount of time to discuss our issues. At the end we felt much more confident. Thanks for the service”

  5. In the news: Kingston Hospital’s Diabetes Ward Champions programme

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    Our diabetes specialist nurse and joint clinical lead, Claire Neely, has written an article about the Diabetes Ward Champion programme which was implemented to improve diabetes inpatient care at Kingston Hospital.

    We are delighted that the article has been published in this month’s Journal of Diabetes Nursing.

    Read the article.

  6. Leading the way in transnasal endoscopy across London and the South East

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    Kingston Hospital has recently opened a new state-of-the-art endoscopy suite for patients and is now leading the way in transnasal endoscopy across London and the South East.

    The new endoscopy service which was relocated from Kingston Hospital’s Day Surgery Unit to Esher Wing, boasts separate changing pods, all with en-suite WC facilities, affording much greater privacy and dignity for those visiting the unit.

    It also boasts the first nurse led dedicated transnasal endoscopy suite in London allowing for increased capacity, with the unit’s seven state-of-the-art Fuji 740 series transnasal scopes funded by Kingston Hospital Charity.

    Transnasal endoscopy (TNE) has become more popular in the UK and Europe over the last few years due to the imaging and functional improvements of the transnasal scopes. TNE is known to be better tolerated than unsedated or sedated conventional endoscopy and offers a more comfortable and cost effective diagnostic procedure to patients, using an ultra-thin endoscope. They are used to investigate the upper gastrointestinal tract including the oesophagus, stomach and duodenum. Access is via the nasal passage rather than the mouth, making the procedure much more tolerable and comfortable. Sedation is not needed, which means patients can be discharged home without needing post-procedure recovery. TNE is particularly well suited for patients who are anxious or have found it difficult to tolerate traditional endoscopy, as well as for elderly patients and those with multiple comorbidities due to fewer adverse effects on the cardiovascular system.

    Kingston Hospital’s longstanding experience in TNE has been acknowledged throughout London and the South East region and is now seen as a beacon for TNE procedures, by establishing itself as a hands-on training hub for external clinicians who want to upskill in this modality.

    Michael Grimes, nurse consultant for endoscopy at Kingston Hospital, commented: “The generosity of Kingston Hospital Charity has massively contributed to the quality of service we are able to offer, while providing us with the capacity to expand.  Most importantly the feedback from patients has been extremely positive to the new leading-edge scopes we are using.”

    Michael Grimes and consultant gastroenterologist, Ralph Greaves, give a guided tour of the new endoscopy suite in the following short film:

  7. A new home for Kingston Hospital Charity

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    The offices of Kingston Hospital Charity have been relocated to provide better access for patients and their families, and hospital staff. The fundraising team behind Kingston Hospital’s partner charity are now located at the front of the hospital, between the Sir William Rous Unit and the main entrance.

    Director of Kingston Hospital Charity, Rob Aldous said: “We are delighted with our new location, which makes us much more accessible to grateful patients or their family members, and members of staff who are interested in helping the hospital. We would encourage anyone who would like to support the hospital to come and visit us to find out more about the work that we do.”

    Kingston Hospital Charity supports Kingston Hospital by raising the monies needed to: fund high quality clinical research; help transform parts of the hospital that require additional investment to create patient-centred spaces, designed to deliver the best quality of care possible; purchase the latest medical equipment for better diagnosis and treatment; and recognise the dedication and caring commitment of staff by supporting their development and wellbeing.

    To find out more about Kingston Hospital Charity, visit .

  8. Celebrating the opening of our new state of the art endoscopy suite

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    Kingston Hospital’s new state of the art endoscopy suite opened to patients on Monday 21 September, relocating the endoscopy service from the Day Surgery Unit to Esher Wing. The unit now boasts the first nurse led transnasal endoscopy suite in London, with seven of the unit’s transnasal scopes funded by Kingston Hospital Charity.

    In the following film, Ralph Greaves, consultant gastroenterologist, and Michael Grimes, nurse consultant for endoscopy, give a guided tour of the new unit:

  9. Kingston Hospital holding virtual AGM and Annual Members’ Meeting

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    Kingston Hospital NHS Foundation Trust is holding its Annual General Meeting (AGM) and Annual Members’ Meeting on Thursday 10 September 2020, 6pm-8pm.

    In line with government guidance on social distancing, the event will be held virtually and will be streamed with Microsoft Teams Live. Members of the public are welcome to join the meeting.

    The meeting will chart the Trust’s achievements and focuses of the last year and will include a spotlight presentation on Cancer Services at Kingston Hospital.

    Find out more and access the virtual meeting.

  10. Watch: The NHS is still here for you

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    As part of the ‘NHS is here for you’ campaign, we have created a short film offering reassurance to local people that it is safe to return to the NHS and seek advice.

    The film is guided by insight gathered through a survey run by our partners at Healthwatch Kingston, and from insight gathered through the SWL CCG’s People’s Panel. In both we asked about the barriers to people not seeking NHS advice or treatment and particularly not attending for diagnostic and elective procedures. The film has been created in response to this feedback, to reassure the public about the infection prevention and control measures in place in GP practices, hospitals and mental health settings.

    Watch the film:

  11. CQC praise for management of infection prevention and control during pandemic

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    On 20 July, a group of staff led by Director of Nursing & Quality and Director of Infection Prevention and Control Sally Brittain, participated in a virtual meeting with the Care Quality Commission (CQC), as part of their monitoring of NHS Trusts, focusing on infection prevention and control during the COVID pandemic.

    An evidence file of documentation was submitted in advance including the Infection Prevention & Control Board Assurance Framework  and the conversation ranged from the internal structures in place to manage infection prevention and control, to the Trust’s visitor arrangements, cleaning regimes and personal protective equipment (PPE).

    Sally Brittain, said “Infection prevention and control has been a top priority for us during the pandemic and continues to be a priority as we  bring patients back to services. I am delighted that Kingston Hospital met all 11 assessment areas and there were no recommendations or suggested areas of improvement in the CQC’s narrative. We received particular praise for our supportive and holistic approach to staff health and wellbeing during and after the pandemic and the way we have continued to provide care and treatment to cancer patients in recent months. The CQC noted our efforts to continue our childhood immunisation programmes, and the home birth service during the pandemic. The steps that we have taken to support and communicate with relatives of patients in our care at this time, was also recognised in the assessment. Thank you to all our staff for demonstrating commitment to keeping all our patients and each other safe.”

  12. Teddington-based Rockschool donate £3,000 to Kingston Hospital Charity

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    Global Awarding Body and music education providers, RSL Awards, have made a donation of £3,000 to Kingston Hospital Charity.

    The Teddington-based company ran a campaign during the height of the COVID-19 outbreak, where £5 from every Rockschool Graded Music Exam entry would be donated to the official charity of Kingston Hospital NHS Foundation Trust.

    Thanks to the dedication of all of RSL Awards’ customers continuing to enter for their Rockschool exams during the challenging lockdown period in May 2020, Norton York, Founder of RSL, and John Simpson, CEO of RSL, visited Kingston Hospital to present a cheque for £3,000 to Chairman, Sian Bates.

    Chairman of Kingston Hospital, Sian Bates, said: “I would like to extend my warmest thanks to RSL for their donation to Kingston Hospital Charity. Your generosity will make a significant difference to our patients and staff – thank you for thinking of Kingston Hospital.”

    CEO of RSL Awards, John Simpson, said: “As a team, we are continually humbled by the courageous acts of the NHS, and also our loyal customers for having the confidence in us to continue to provide the very best academically rigorous qualifications and graded music exam solutions. We’re delighted to be able to present this cheque for £3000, that we hope will go some way to support the needs of our NHS heroes.”

    The leading contemporary exam board, RSL Awards, are always looking at ways to advance their product offering, so students studying towards an RSL Awards qualification can still be certificated after putting in the hours of practise and dedication to mastering their art. Thanks to the implementation of RSL’s video examinations, they were quickly able to provide an exam solution that gave that opportunity to a wealth of musicians during the height of lockdown restrictions, all whilst raising £5 from each exam entered over this difficult period.

    To find out more about Kingston Hospital Charity, visit .

    To find out more about RSL, visit .

  13. New viewing room in Kingston’s emergency department

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    Staff at Kingston Hospital have welcomed the introduction of a new viewing room located in the hospital’s emergency department. The room which has been funded through the Kingston Hospital Charity, gives relatives a dedicated, private space to spend some time with a loved one following their death.

    Alice Dixon, emergency care nurse at Kingston Hospital said: “As an emergency care nurse, part of our role is to support people through the most difficult times, such as the death of a loved one. Having this high quality new space for grieving relatives gives families somewhere quiet to reflect and grieve privately and in peace.”

    Nic Kane, deputy director of nursing who was involved in the work to get the new facility up and running said: “This has been a real team effort over a number of months, so I would like to thank everyone who has been involved. Although the numbers of people who will use this facility will be small, we know that the impact of this new space will be significant.”

  14. Patient perspective – cancer care during the pandemic

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    One of our cancer patients recently shared their story with medical journal BMJ:

    “One week into lockdown, I was diagnosed with stage 4 testicular cancer. I found an abnormal growth but rather than bother the GP straight away. I waited a few days. When I called they said because I didn’t have any abdominal pain it could wait. Five days later I had horrendous pains in my stomach so called 111 and they told me to go straight to the emergency department.

    I went to Kingston Hospital and they moved quickly to do an x ray and I moved from one doctor to the next and the last one was an oncologist. I was back for a scan the following morning and they immediately referred me to the Royal Marsden Hospital. I went from diagnosis to starting treatment in nine days. Looking back, it was stupid of me not to push to see the GP but, because of everything going on, I didn’t want to bother them.

    The consultant fully explained their plan which involved some minor tweaks to one of the chemotherapy drugs because of the pandemic. It was all very quick, including a trip to the sperm bank, and I can’t fault them on anything. They explained that in normal circumstances they would remove the testicle first and then do chemotherapy but for me the safer option was to start chemotherapy as quickly as possible and have the surgery later.

    I’ll be having four cycles over 12 weeks and I go in for six days and have 18-19 hours of chemotherapy a day. After a two week break, I’m in for the next one.

    I’m shielding, as is my girlfriend who I live with, and going into hospital was a bit scary in a pandemic but they have had very stringent rules. You have a covid-19 test before you go back in for a cycle of treatment and they’ve split the wards into zones.

    They’ve done their absolute best in a horrible situation. You can’t believe the care they take with each patient. I can only describe it as absolutely amazing.”

  15. Congratulations to our Interim FY1 trainee doctors

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    Congratulations to all our Interim FY1 trainee doctors who graduated from the COVID rota here at Kingston Hospital.

    Watch a short film of their graduation:

  16. Watch: A special thank you from our staff

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    We received many donations during the height of the COVID-19 pandemic from food deliveries, scrubs and items of PPE, to accommodation for staff, as well as donations to Kingston Hospital Charity. We are so grateful to our local community for their generosity and kindness.

    In the following film, our staff share their thanks:

  17. Praise for cancer services in national patient survey

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    Patients have rated their experience of Kingston Hospital’s cancer services 8.7 out of 10 in The National Cancer Patient Experience Survey, undertaken by Picker on behalf of NHS England and NHS Improvement.

    Kingston Hospital’s results from the survey, which were published in June 2020, include:

    • 96% of patients felt the length of time they waited for a test to be done was about right
    • 97% of patients felt they had all the information they needed about their operation
    • 94% of patients reported they knew who to contact if worried about condition or treatment after leaving hospital

    Of the 143 NHS Trusts that took part in the survey, the response rate at Kingston Hospital was above the national response rate, with 63% of cancer patients taking part.

    Kingston Hospital’s director of nursing and quality, Sally Brittain, said: “We are delighted with the results of this year’s National Cancer Patient Experience Survey. The results are a reflection of the dedication and expertise of our fantastic cancer teams, who are commitment to providing the best possible care for our patients.”

  18. New measures introduced to keep patients and visitors safe

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    To help limit the spread of COVID-19 and to continue to keep patients, visitors and staff safe, Kingston Hospital are asking those coming in to the hospital to wear face masks, sanitise their hands and to observe social distancing. Temperature checks will also take place using scanning thermometers for all patients entering the hospital.

    In line with national guidance, Kingston Hospital is continuing to offer the majority of outpatient appointments virtually, however face-to-face appointments are beginning to be offered to some patients, where a virtual appointment is not possible. Maternity services, cancer services and urgent care services continue to run as normal.

    In light of the expected increase in patients coming in to the hospital, the Trust is piloting a one-way system to manage the flow of patients and staff around the site.

    The Trust is also making some changes to visiting restrictions. From Tuesday 16 June, patients on certain wards can be visited by a family member or friend once a week, during a booked time slot.

    Kingston Hospital’s director of nursing and quality, Sally Brittain, said: “We understand that patients may be worried about coming in to hospital, but we would like to reassure them that we are taking a number of precautions within all of our buildings. Our priority is to keep everyone safe and to minimise the risk of COVID-19 infection. We would like to thank patients and visitors in advance for their co-operation.”

  19. HPV research project launched with Kingston University

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    Kingston Hospital and Kingston University have teamed up to launch a PhD studentship, studying HPV and its effect on upper gastrointestinal cancers.

    The project will investigate the role of Human Papillomavirus (HPV) in the development of upper gastrointestinal cancers (oesophageal and gastric), which are major health problems worldwide. It is hoped that this research will provide insight into the causes and treatment of these increasingly common cancers, via early screening and vaccination.

    Muhamad O Shafiq (known as Osama) has been appointed to the three year studentship, funded by Kingston Hospital Charity and the Laurie Todd Foundation, established by local resident Maundy Todd in memory of her late husband, who was diagnosed with Advanced Oesophageal cancer in 2019.

    In December last year, Kingston Hospital was recognised in the Lancet editorial for its efforts to promote research and for making more clinical trials available to its patients. The Trust’s progress has also been recognised by the National Institute for Health Research, which named Kingston Hospital as the top acute trust in England for the percentage increase in research studies now available for patients.

    Dr Hossein Ashrafi, Associate Professor in Pathology and Cancer Biology within the Faculty of Science, Engineering and Computing at Kingston University, said: “Establishing a relationship between upper gastrointestinal cancer development and high risk HPV subtypes would provide invaluable insight into the role this virus plays in the formation of oesophageal and gastric tumours. This could, in turn, lead to the broadening of early HPV screening and the development of vaccines that could help prevent and treat some forms of gastrointestinal cancer.

    “This project demonstrates the importance of the relationship Kingston University has developed with its local hospital NHS Foundation Trust. It will bring mutual benefit to both institutions and allow us to further strengthen our research links, ultimately benefitting patient care.”

    Dr Helen Matthews, Research Director and Consultant Gastroenterologist at Kingston Hospital, said: “As Research Director at Kingston Hospital and a Consultant Gastroenterologist, I am very excited to start our joint project with Professor Ashrafi at Kingston University investigating the role of Human Papilloma Virus in the development of oesophageal cancer.  As a team, we hope that this will lead to future insights into the causes and treatment of this increasingly common and difficult to treat cancer. In addition, we can build on this project to create more collaborations between our local academic centre, Kingston University, and our clinical team at the hospital to answer questions that are of real importance to our local population and community.

    “We are very proud that we are getting increasing national recognition as a research centre – Kingston Hospital has recently been used as an outstanding example of how to improve equality of access to research in a Lancet editorial (December 2019).  One of the key strategic steps noted in this article was the closer partnership with Kingston University and the Royal Marsden Hospital to allow access for our local patients to cutting edge innovation and research.  We are hugely grateful to the Laurie Todd Foundation, without whose support we would be unable to pursue this really important work.”

    Maundy Todd, founder of the Laurie Todd Foundation, said: “I am so pleased that, despite the current incredibly difficult conditions, Kingston Hospital and Kingston University have started work on this research. I hope it will contribute to earlier diagnosis for oesophageal cancer. My husband, Laurie, died six weeks after diagnosis, despite Kingston’s and The Royal Marsden’s heroic efforts.”

    To find out more about the Laurie Todd Foundation, visit  

    To find out more about Kingston Hospital Charity, visit

  20. Our Intensive Care team reflect on the pandemic

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    At this week’s board meeting our intensive care team shared their reflections on working through the COVID-19 pandemic.

    You can watch the film below:

  21. Korean resident groups donate over £22,000 to Kingston Hospital

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    Kingston Hospital Charity recently received donations amounting to over £22,000 from both South Korean communities and the North Korean community for Korean Unification, to support the hospital’s staff wellbeing appeal.

    The presentations were made to Kingston Hospital’s Chairman, Sian Bates, and Chief Executive, Jo Farrar. Among those in attendance were Korean Ambassador, Enna Park, President of the Korean Residents Society, Chunsoo Song, Vice President of the Korean Chamber of Commerce, J S Kim, and Secretary for the Kingston Hospital Fundraising Campaign, Justina Jang.

    Ambassador Enna Park, said: “The Korean community is one of the biggest communities in Kingston upon Thames. Kingston Hospital holds great significance and importance for them. Upon hearing that the Korean community were fundraising for the benefit of all staff at Kingston Hospital, the Embassy decided to actively participate in order to support and strengthen the excellent efforts already made by the Korean community.”

    Chairman of the Korean Residents Society in the UK, Chunsoo Song, said: “Kingston Hospital has been the most important entity to Korean communities and various Korean communities have supported Kingston Hospital for many years. Last year, many Korean societies in the borough visited Kingston Hospital and we thought it would be a great opportunity to show our appreciation and support to the staff who are working hard during the COVID-19 pandemic.”

    The South Korean Residents Society continue to fundraise for Kingston Hospital Charity and hope to make further donations in the coming months.

    Chairman of Kingston Hospital, Sian Bates, said: “My sincerest thanks to the Korean communities in the borough, for their generosity at this time. Your donations will make a big difference to our staff here at the hospital and we are so grateful for your continued support.”

    All of the funds donated will go towards Kingston Hospital’s staff wellbeing appeal.

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