Quality Priorities for 2023/24

Each year, with advice from our stakeholders and staff, we select quality priorities which determine the areas of improvement work that we will formally report on in our quality account – the annual public report on the quality of the services we provide. The aim for these priorities is to continue to improve patient experience, safety and clinical effectiveness for our service users.

This year, three of our priorities are shared across our partnership between Kingston Hospital and Hounslow and Richmond Community Healthcare (HRCH) and we will be working together to plan, deliver and learn from the improvements we make in these areas.

Thank you to everyone who shared their views on this year’s priorities, via our online survey earlier this year. The results from this survey were analysed by a selection panel and used alongside a range of other factors to rank and then select three joint quality priorities for Kingston Hospital and HRCH, and an independent priority for each Trust – making five priorities in total.

These priorities were approved by our Committee in Common in March. Our joint quality priorities for 2023-24 are:

  • To focus on the risk and impact of deconditioning for patients in hospital and the community
  • To make information accessible for adults, children and young people, and improve how we meet the needs of patients and carers
  • To develop our Quality Improvement approach across the partnership

In addition to these, HRCH’s independent quality priority for the year is to improve opportunities that enable patients to actively engage in shaping services and culture. Kingston Hospital’s independent priority is to ensure pregnant women are being triaged within the recommended 15 minutes of arrival, in compliance with obstetric triage system standards (BSOTS).

*Shared priorities across Kingston Hospital and HRCH

We look forward to sharing further updates on progress made against these priorities, throughout the months ahead. In the meantime, if you have any questions or would like further information, please do not hesitate to get in touch via khft.improvement@nhs.net.

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