Quality Priorities for 2022/23


Each year, with advice from stakeholders and staff, we select six quality improvement priorities to help us continually improve patient experience, safety, and clinical effectiveness in the key areas of improvement for the hospital. To identify the Quality Priorities for 2022/23, we went through a detailed identification and selection process, working alongside our staff, patients and partners.

Thank you to everyone who provided feedback into the shortlisting process – we had over 270 respondents to our Quality Priority survey and this insight has enabled us to confidently decide upon the improvement priorities that are most important to Kingston Hospital in 2022/23.

Our six Quality Priories for 2022/23 have been agreed with our Executive Management Committee, Quality Assurance Committee, and Governors Quality Scrutiny Committee and are listed below:

  • Improve the way that pain is recognised, assessed and managed for patients who have difficulties in expressing themselves
  • To improve staff’s capability to communicate compassionately and effectively with our patients, their families, and carers and to address their concerns at the earliest opportunity
  • Improve the proportion of patients who are discharged with an accurate and timely discharge summary
  • Improve the Ophthalmology systems and processes to ensure patients receive timely follow up care
  • Embed a culture of continuous improvement so that our staff are empowered to focus on what matters and to see and solve problems on a daily basis
  • Improve compliance with the Learning Disability national standard

We are currently engaging with project leads and other key stakeholders to finalise the background, aims and objectives for each priority, to ensure we have a clear plan for successful delivery.


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