Our Patient First Strategy

Patient First Strategy 2020-25

As part of our Patient First Strategy, our five-year objectives are:

• Deliver outstanding care and put the patient first in everything we do

• Continue to be a fantastic and inclusive place to work, where opportunities to develop and learn are open to everyone, equally. Racism, bullying or harassment will not be tolerated, and we will support our staff to stay safe and healthy at work and make sure they feel valued for their contribution to outstanding patient care

• Make sure our staff are empowered to take a more proactive role to addressing health inequalities in the patients we see. We will do this by giving our staff the tools to identify early opportunities to intervene and prevent a decline in mental or physical wellbeing

• Working with community, primary care and social services, deliver simpler, more joined up care for patients, that offers the right support, at the right time

• Be known as a centre of excellence for elective care

• Be seen as a maternity service of choice for local people

• Sustain our delivery of timely cancer treatments and continue to enhance the cancer services we provide for local people

About the Trust

We are a district general hospital supporting around 350,000 people in Kingston, Richmond, Elmbridge (Surrey), Merton, Wandsworth and Sutton. We were the first acute Trust in south west London to gain Foundation Trust status when we were authorised in May 2013.

In late 2018 the Care Quality Commission (CQC), one of our regulators, rated our services as “Outstanding” for overall quality and leadership.

We care for more than half a million patients a year, including:

Our main site is the Kingston Hospital site but we also run a number of outpatients clinics in the community, including in Raynes Park, Surbiton, Queen Mary’s Roehampton and Teddington. We employ around 3,200 staff supported by 300 staff employed by ISS and 350 volunteers.

We provide a full range of diagnostic and treatment services and have a national reputation for innovative developments in healthcare, particularly in ‘patient-focused’ care across our services including emergency, day surgery and maternity services. Staff are committed to providing quality healthcare, working hard to ensure that we build up a wide range of clinical services.

We manage our clinical services through two divisions – Emergency Services (Unplanned Care) and Specialist Services (Planned Care).